Subject: RE: [#4530384] - Returns
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Saurabh Dadu <[email-masked]>, syed ataullah <[email-masked]>
Date: Thu, 23 Jun 2022 06:17:58 +0000

Team,

How many times I will reply to this and why you are not following the process, this is the reason for high volume of aging open ticket.

@[email-masked]<mailto:[email-masked]> please advise.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Thursday, June 23, 2022 6:45 AM
To: Yahia Taha <[email-masked]>
Cc: Amani Aldossary <[email-masked]>; HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: Fwd: [#4530384] - Returns

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team, ​

Pleading for Return & Refund

Order ID: 6147928348
Tickets ID: 4530384 & 4471705

Issue Description: The cx sent multiple emails requesting the CEO and the higher managers to look upon his genuine request for returning the item which has an issue with drawers that keep pulling deep inside the bed all the time. Kindly check and further advise.
​
Please note that we've pushed the cx and guided him according with website policy but he keeps insinuating to return the item.

Thank you for your help!

Regards,
Kmali

4530384:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#4471705] - Returns
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>
Cc: Asif Mohdyusuf <[email-masked]>, HB.CCCKSA <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Nikhilesh Hardas <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 06:12:41 +0000

Dear

Please close the ticket , no any mismatch issue in the product , we called him from our side and we realized that he changed mind only.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Wednesday, June 22, 2022 8:41 AM
To: Yahia Taha <[email-masked]>
Cc: Asif Mohdyusuf <[email-masked]>; HB.CCCKSA <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nikhilesh Hardas <[email-masked]>; [email-masked]
Subject: Fwd: [#4471705] - Returns

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Kind reminder, The cx is following up with us on regular basis. Any update?

Kindly Check And Advise

Cx wants to return the item after assembly, As the item delivered isn't matching with item picture displayed on website

Order no. 6147928348
CRM. 3944641

Cx already informed that the wrong part can be replaced and returning the item isn't possible however, Cx rejected that and insisting on returning the item

Thanks & Regards
The Support Team

   On Sun, 19 Jun at 6:42 PM , Home Box <[email-masked]> wrote:

   Hi Team,

   Kindly Check And Advise

   Cx wants to return the item after assembly, As the item delivered isn't matching with item picture displayed on website

   Order no. 6147928348

   CRM. 3944641

   Cx already informed that the wrong part can be replaced and returning the item isn't possible however, Cx rejected that and insisting on returning the item

   Thanks & Regards

   The Support Team

      On Wed, 15 Jun at 12:41 PM , Home Box <[email-masked]> wrote:

      Dear Ali,

      Attached image from website where is the physical image from customer house to check the difference.

      Moreover, As per GCRM it has been approved for replacement , please attach the same to check as I cant see any approvals in GCRM.

      Best Regards

      Yahia Taha

      Customer Care Team Leader - Home box

      800-1110888

      Ext: 3457

      Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

      www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

         From: Home Box <[email-masked]>
         Sent: Wednesday, June 15, 2022 11:33 AM
         To: Yahia Taha <[email-masked]>
         Cc: Asif Mohdyusuf <[email-masked]>; HB.CCCKSA <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nikhilesh Hardas <[email-masked]>; [email-masked]
         Subject: Fwd: [#4471705] - Returns

         CAUTION: External email sender. Use care when clicking on links or opening attachments!

         Dear Mr.Yahia

         As per one of the image in website the drawers are big in size and it cover the whole area under the bed. But the cx received smaller drawers which doesn't cover full area and and has gap.

         Moreover  As per GCRM it has been approved for replacement

         Best Regards

         Ali Hazzaa

            On Wed, 15 Jun at 11:29 AM , Home Box <[email-masked]> wrote:

            Dear Team,

            Have you checked web image and tried to convince the customer or you just listening to customer and forwarding what he is saying?

            I can’t see any difference, please elaborate more, the difference as per customer in what exactly?

            Best Regards

            Yahia Taha

            Customer Care Team Leader - Home box

            800-1110888

            Ext: 3457

            Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

            www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

         4471705:1125156

         This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

         4471705:1125156