Subject: Re: Blank Disposition
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: anslem misquitta <[email-masked]>
Cc: Izzeldeen Shabaneh <[email-masked]>, Layla Abdelqader <[email-masked]>, Syed Ataullah <[email-masked]>, Maryam Yahya <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>
Date: Tue, 21 Jun 2022 02:19:44 -0700 (MST)

Hi Anslem, 

Noted and will share it by EOD. 

Thanks& Regards 
Amir Aziz 

From: "anslem misquitta" <[email-masked]> 
To: "Izzeldeen Shabaneh" <[email-masked]>, "Layla Abdelqader" <[email-masked]>, "amir aziz" <[email-masked]>, "Syed Ataullah" <[email-masked]>, "Maryam Yahya" <[email-masked]> 
Cc: "Sabry Yousef" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ahmed Zoher" <[email-masked]> 
Sent: Tuesday, June 21, 2022 2:27:55 PM 
Subject: Blank Disposition 

Hi Team, 

Please fill the complains tab, which is showing blank in FD, this is to understand what the issue is and for what this ticket is open. 

Once done please send this by EOD. 

[ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Maryam Yahya ] – please discuss this with your team members and follow the process to fill the complains tab. 

	

Ticket ID 	

Type 	

Agent 	

Group 	

Created 	

Days 	

Ageing 	

Order ID 	

Complaints 

4204626 	

Inquiry 	

izzeldeen.shabaneh osama shabaneh 	

Home Box UAE Back Office 	

4/19/2022 	

63 	

+15days 	

9562453500 	

BLANK 

4220437 	

Inquiry 	

izzeldeen.shabaneh osama shabaneh 	

Home Box UAE Back Office 	

4/21/2022 	

61 	

+15days 	

BLANK 

4362960 	

Inquiry 	

izzeldeen.shabaneh osama shabaneh 	

Home Box UAE Back Office 	

5/16/2022 	

36 	

+15days 	

BLANK 

4382537 	

Inquiry 	

Aws Adra 	

HomeBox UAE 	

5/21/2022 	

31 	

+15days 	

BLANK 

4439346 	

Inquiry 	

izzeldeen.shabaneh osama shabaneh 	

Home Box UAE Back Office 	

6/2/2022 	

19 	

+15days 	

BLANK 

4446922 	

Inquiry 	

izzeldeen.shabaneh osama shabaneh 	

Home Box UAE Back Office 	

6/4/2022 	

17 	

+15days 	

111 	

BLANK 

4473929 	

Inquiry 	

izzeldeen.shabaneh osama shabaneh 	

Home Box UAE Back Office 	

6/9/2022 	

12 	

11-15 days 	

BLANK 

4482186 	

Inquiry 	

layla Abdelqader 	

Home Box UAE Back Office 	

6/11/2022 	

10 	

7-10 days 	

BLANK 

4489748 	

Complaints 	

layla Abdelqader 	

Home Box UAE Back Office 	

6/13/2022 	

8 	

7-10 days 	

9572720623 	

BLANK 

4497350 	

Inquiry 	

Waseem Ahemad . Khan 	

HomeBox UAE 	

6/14/2022 	

7 	

7-10 days 	

BLANK 

4497890 	

Complaints 	

layla Abdelqader 	

Home Box UAE Back Office 	

6/14/2022 	

7 	

7-10 days 	

BLANK 

4504761 	

Inquiry 	

Hasan Nour 	

HomeBox UAE 	

6/16/2022 	

5 	

5-6 Days 	

9573041097 	

BLANK 

4505660 	

Complaints 	

Rania.khdairat khdairat 	

Crystel Homebox UAE Team 	

6/16/2022 	

5 	

5-6 Days 	

9572689404 	

BLANK 

4506180 	

Inquiry 	

Alhamzi Mohammed 	

HomeBox UAE 	

6/16/2022 	

5 	

5-6 Days 	

9573649842 	

BLANK 

4509101 	

Inquiry 	

izzeldeen.shabaneh osama shabaneh 	

Home Box UAE Back Office 	

6/17/2022 	

4 	

3-4 Days 	

BLANK 

4509337 	

Inquiry 	

izzeldeen.shabaneh osama shabaneh 	

Home Box UAE Back Office 	

6/17/2022 	

4 	

3-4 Days 	

9572586704 	

BLANK 

4510029 	

Inquiry 	

Gaurav Payal 	

HomeBox UAE 	

6/17/2022 	

4 	

3-4 Days 	

123 	

BLANK 

4512334 	

Inquiry 	

Hasan Nour 	

HomeBox UAE 	

6/18/2022 	

3 	

3-4 Days 	

9574225433 	

BLANK 

4512597 	

Complaints 	

Bushra alzubi 	

Crystel Homebox UAE Team 	

6/18/2022 	

3 	

3-4 Days 	

BLANK 

4515972 	

Inquiry 	

Hasan Nour 	

HomeBox UAE 	

6/19/2022 	

2 	

0-2 Day 	

9574185367 	

BLANK 

4516796 	

Inquiry 	

Amal Aldughmi 	

Crystel Homebox UAE Team 	

6/19/2022 	

2 	

0-2 Day 	

BLANK 

4519591 	

Inquiry 	

Aws Adra 	

HomeBox UAE 	

6/20/2022 	

1 	

0-2 Day 	

123 	

BLANK 

4520033 	

Inquiry 	

Mohad Kmali 	

HomeBox UAE 	

6/20/2022 	

1 	

0-2 Day 	

9574576794 	

BLANK 

4520254 	

Complaints 	

Waseem Ahemad . Khan 	

HomeBox UAE 	

6/20/2022 	

1 	

0-2 Day 	

BLANK 

4520835 	

Inquiry 	

Amal Aldughmi 	

Crystel Homebox UAE Team 	

6/20/2022 	

1 	

0-2 Day 	

BLANK 

4521034 	

Complaints 	

Bushra alzubi 	

Crystel Homebox UAE Team 	

6/20/2022 	

1 	

0-2 Day 	

BLANK 

4521258 	

Inquiry 	

Waseem Ahemad . Khan 	

HomeBox UAE 	

6/20/2022 	

1 	

0-2 Day 	

BLANK 

4521568 	

Inquiry 	

Hadeel talal Alshukri 	

Crystel Homebox UAE Team 	

6/20/2022 	

1 	

0-2 Day 	

2900260468 	

BLANK 

4521591 	

Inquiry 	

Abu Sufian 	

HomeBox UAE 	

6/20/2022 	

1 	

0-2 Day 	

123 	

BLANK 

4521610 	

Complaints 	

Bushra alzubi 	

Crystel Homebox UAE Team 	

6/20/2022 	

1 	

0-2 Day 	

BLANK 

4521618 	

Inquiry 	

Luma Alzubaidi 	

Crystel Homebox UAE Team 	

6/20/2022 	

1 	

0-2 Day 	

BLANK 

4521788 	

No Agent 	

HomeBox UAE 	

6/20/2022 	

1 	

0-2 Day 	

BLANK 

4521899 	

No Agent 	

HomeBox UAE 	

6/20/2022 	

1 	

0-2 Day 	

BLANK 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

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