Subject: Blank Disposition
From: Anslem Misquitta <[email-masked]>
To: Izzeldeen Shabaneh <[email-masked]>, Layla Abdelqader <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Maryam Yahya <[email-masked]>
Cc: Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>
Date: Tue, 21 Jun 2022 08:57:55 +0000

Hi Team,

Please fill the complains tab, which is showing blank in FD, this is to understand what the issue is and for what this ticket is open.

Once done please send this by EOD.

@[email-masked]<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> @Maryam Yahya<mailto:[email-masked]> - please discuss this with your team members and follow the process to fill the complains tab.

Ticket ID
Type
Agent
Group
Created
Days
Ageing
Order ID
Complaints
4204626
Inquiry
izzeldeen.shabaneh osama shabaneh
Home Box UAE Back Office
4/19/2022
63
+15days
9562453500
BLANK
4220437
Inquiry
izzeldeen.shabaneh osama shabaneh
Home Box UAE Back Office
4/21/2022
61
+15days

BLANK
4362960
Inquiry
izzeldeen.shabaneh osama shabaneh
Home Box UAE Back Office
5/16/2022
36
+15days

BLANK
4382537
Inquiry
Aws Adra
HomeBox UAE
5/21/2022
31
+15days

BLANK
4439346
Inquiry
izzeldeen.shabaneh osama shabaneh
Home Box UAE Back Office
6/2/2022
19
+15days

BLANK
4446922
Inquiry
izzeldeen.shabaneh osama shabaneh
Home Box UAE Back Office
6/4/2022
17
+15days
111
BLANK
4473929
Inquiry
izzeldeen.shabaneh osama shabaneh
Home Box UAE Back Office
6/9/2022
12
11-15 days

BLANK
4482186
Inquiry
layla Abdelqader
Home Box UAE Back Office
6/11/2022
10
7-10 days

BLANK
4489748
Complaints
layla Abdelqader
Home Box UAE Back Office
6/13/2022
8
7-10 days
9572720623
BLANK
4497350
Inquiry
Waseem Ahemad . Khan
HomeBox UAE
6/14/2022
7
7-10 days

BLANK
4497890
Complaints
layla Abdelqader
Home Box UAE Back Office
6/14/2022
7
7-10 days

BLANK
4504761
Inquiry
Hasan Nour
HomeBox UAE
6/16/2022
5
5-6 Days
9573041097
BLANK
4505660
Complaints
Rania.khdairat khdairat
Crystel Homebox UAE Team
6/16/2022
5
5-6 Days
9572689404
BLANK
4506180
Inquiry
Alhamzi Mohammed
HomeBox UAE
6/16/2022
5
5-6 Days
9573649842
BLANK
4509101
Inquiry
izzeldeen.shabaneh osama shabaneh
Home Box UAE Back Office
6/17/2022
4
3-4 Days

BLANK
4509337
Inquiry
izzeldeen.shabaneh osama shabaneh
Home Box UAE Back Office
6/17/2022
4
3-4 Days
9572586704
BLANK
4510029
Inquiry
Gaurav Payal
HomeBox UAE
6/17/2022
4
3-4 Days
123
BLANK
4512334
Inquiry
Hasan Nour
HomeBox UAE
6/18/2022
3
3-4 Days
9574225433
BLANK
4512597
Complaints
Bushra alzubi
Crystel Homebox UAE Team
6/18/2022
3
3-4 Days

BLANK
4515972
Inquiry
Hasan Nour
HomeBox UAE
6/19/2022
2
0-2 Day
9574185367
BLANK
4516796
Inquiry
Amal Aldughmi
Crystel Homebox UAE Team
6/19/2022
2
0-2 Day

BLANK
4519591
Inquiry
Aws Adra
HomeBox UAE
6/20/2022
1
0-2 Day
123
BLANK
4520033
Inquiry
Mohad Kmali
HomeBox UAE
6/20/2022
1
0-2 Day
9574576794
BLANK
4520254
Complaints
Waseem Ahemad . Khan
HomeBox UAE
6/20/2022
1
0-2 Day

BLANK
4520835
Inquiry
Amal Aldughmi
Crystel Homebox UAE Team
6/20/2022
1
0-2 Day

BLANK
4521034
Complaints
Bushra alzubi
Crystel Homebox UAE Team
6/20/2022
1
0-2 Day

BLANK
4521258
Inquiry
Waseem Ahemad . Khan
HomeBox UAE
6/20/2022
1
0-2 Day

BLANK
4521568
Inquiry
Hadeel talal Alshukri
Crystel Homebox UAE Team
6/20/2022
1
0-2 Day
2900260468
BLANK
4521591
Inquiry
Abu Sufian
HomeBox UAE
6/20/2022
1
0-2 Day
123
BLANK
4521610
Complaints
Bushra alzubi
Crystel Homebox UAE Team
6/20/2022
1
0-2 Day

BLANK
4521618
Inquiry
Luma Alzubaidi
Crystel Homebox UAE Team
6/20/2022
1
0-2 Day

BLANK
4521788

No Agent
HomeBox UAE
6/20/2022
1
0-2 Day

BLANK
4521899

No Agent
HomeBox UAE
6/20/2022
1
0-2 Day

BLANK

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Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
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