Subject: Re: [#4325804] - Conversation with SALWA
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Syed Ataullah <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 21 Jun 2022 01:44:11 -0700 (MST)

Hi Yahya, 

We had noticed this mistake from this agent and already given the feedback to her. Also all the agents are now aware of creating RMA. 

Thanks & Regards 
Amir Aziz 

From: "yahia taha" <[email-masked]> 
To: "Landmark Group" <[email-masked]>, "amir aziz" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Syed Ataullah" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, June 20, 2022 2:41:34 PM 
Subject: RE: [#4325804] - Conversation with SALWA 

[ mailto:[email-masked] | @[email-masked] ] could you please check with Duaa why no return request created for 163714558 - - Morris End Table and under which process she guide the customer to handover the product to collection 

team without creating RMA for it. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Amani Aldossary < [email-masked] > 
Sent: Monday, June 20 , 2022 12:02 PM 
To: Karim Asklany < [email-masked] >; Yahia Taha < [email-masked] > 
Cc: HB.CCCKSA < [email-masked] >; [email-masked] ; Landmark Group < [email-masked] >; Hamza Nouri Ahmad Abu Azzam < [email-masked] > 
Subject: RE: [#4325804] - Conversation with SALWA 

Hi Karim, 

Customer return 4 items with the team but RMA only create for 3 items, customer service confirmed to customer that they will raise RMA for the other item. 

But delivery team confirmed receiving only 3 items. Please advise. 

Best Regards 

Amani.Aldossri 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&reserved=0 | www.landmarkgroup.com ] 

From: Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, June 18 , 2022 5:39 AM 
To: Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] >; Amani Aldossary < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: [#4325804] - Conversation with SALWA 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team. 

Please check and assist in this issue. 

The customer claims that he return the item: 163714558 - - Morris End Table alond with the returns of RMA: [ callto:1002278314 | 1002278314 ] Under AWB: RP0324220006176 However, as per the WH update. no extra items was received. 
The customer insist that he return it as he was informed to return the item along with other items. 

Kindly check and advice. 

Order: [ callto:6131013343 | 6131013343 ] 
AWB: RP0324220006176 

Thanks&Regards. 
The Support Team. 

On Tue , 14 Jun at 9:24 AM , Landmark Group < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team. 

Please check and assist in this issue. 

The customer claims that he return the item: 163714558 - - Morris End Table alond with the returns of RMA: [ callto:1002278314 | 1002278314 ] Under AWB: RP0324220006176 However, as per the WH update. no extra items was received. 
The customer insist that he return it as he was informed to return the item along with other items. 

Kindly check and advice. 

Order: [ callto:6131013343 | 6131013343 ] 
AWB: RP0324220006176 

Thanks&Regards. 
The Support Team. 

BQ_BEGIN

On Sun , 12 Jun at 11:42 AM , Landmark Group < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team. 

Please check and assist in this issue. 

The customer claims that he return the item: 163714558 - - Morris End Table alond with the returns of RMA: [ callto:1002278314 | 1002278314 ] Under AWB: RP0324220006176 However, as per the WH update. no extra items was received. 

The customer insist that he return it as he was informed to return the item along with other items. 

Kindly check and advice. 

Order: [ callto:6131013343 | 6131013343 ] 

AWB: RP0324220006176 

Thanks&Regards. 

The Support Team. 

BQ_BEGIN

On Thu , 9 Jun at 9:26 AM , Landmark Group < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Please inform whether cx returned this item ,as per WH team No excess items received 

We have checked with courier team as well .However As per courier team they returned the end table to wh team. the image of the item attached . 
However As per customer gave this product (163714558 ) to the shipping company, with this tracking number (RP0324220006176), without making a return request for the product using the Hypers system, the customer is upset because of the delay in refunding the amount 

Please advise us how to resolve this matter as cx daily chasing us 

Order number: [ callto:6131013343 | 6131013343 ] 
RMA: [ callto:1002278314 | 1002278314 ] 
Item:163714558 
AWB:RP0324220006176 
Customer No: [ callto:+966555722836 | +966555722836 ] 

Regards, 
Ali Hazzaa 

BQ_END

BQ_END

4325804:1125156 
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