Subject: RE: [#4325804] - Conversation with SALWA
From: Yahia Taha <[email-masked]>
To: Landmark Group <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 20 Jun 2022 09:11:34 +0000

@[email-masked]<mailto:[email-masked]> could you please check with Duaa why no return request created for 163714558 - - Morris End Table and under which process she guide the customer to handover the product to collection

team without creating RMA for it.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Amani Aldossary <[email-masked]>
Sent: Monday, June 20, 2022 12:02 PM
To: Karim Asklany <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; [email-masked]; Landmark Group <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: RE: [#4325804] - Conversation with SALWA

Hi Karim,

Customer return 4 items with the team but RMA only create for 3 items, customer service confirmed to customer that they will raise RMA for the other item.
But delivery team confirmed receiving only 3 items. Please advise.

Best Regards
Amani.Aldossri
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 18, 2022 5:39 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Amani Aldossary <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#4325804] - Conversation with SALWA

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team.

Please check and assist in this issue.

The customer claims that he return the item: 163714558 - - Morris End Table alond with the returns of RMA: 1002278314 Under AWB: RP0324220006176 However, as per the WH update. no extra items was received.
The customer insist that he return it as he was informed to return the item along with other items.

Kindly check and advice.

Order: 6131013343
AWB: RP0324220006176

Thanks&Regards.
The Support Team.
On Tue, 14 Jun at 9:24 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team.

Please check and assist in this issue.

The customer claims that he return the item: 163714558 - - Morris End Table alond with the returns of RMA: 1002278314 Under AWB: RP0324220006176 However, as per the WH update. no extra items was received.
The customer insist that he return it as he was informed to return the item along with other items.

Kindly check and advice.

Order: 6131013343
AWB: RP0324220006176

Thanks&Regards.
The Support Team.
On Sun, 12 Jun at 11:42 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team.

Please check and assist in this issue.
The customer claims that he return the item: 163714558 - - Morris End Table alond with the returns of RMA: 1002278314 Under AWB: RP0324220006176 However, as per the WH update. no extra items was received.
The customer insist that he return it as he was informed to return the item along with other items.

Kindly check and advice.

Order: 6131013343
AWB: RP0324220006176

Thanks&Regards.
The Support Team.
On Thu, 9 Jun at 9:26 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Please inform whether cx returned this item ,as per WH team No excess items received

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzM3NzY5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fAbfAcK19XUkNl5cAmMq3nLoKwRUu9r88Ua-0MtGzi4]We have checked with courier team as well .However As per courier team they returned the end table to wh team. the image of the item attached .
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzM3NzcxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.H4ifyFd6jGT2m__f2itiYQh_RYRy8d0gcrNd_U7g-iU]However As per customer gave this product (163714558  ) to the shipping company, with this tracking number (RP0324220006176), without making a return request for the product using the Hypers system, the customer is upset because of the delay in refunding the amount

Please advise us how to resolve this matter as cx daily chasing us

Order number:6131013343
RMA:1002278314
Item:163714558
AWB:RP0324220006176
Customer No:+966555722836

Regards,
Ali Hazzaa

4325804:1125156
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