Subject: RE: [#4428054] - Damage item need escalate
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, HB.CCCKSA <[email-masked]>, syed ataullah <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 06:44:13 +0000

Team,
Please close the ticket and we will handle if he complain to MOC, inform him clearly that signature is an acknowledgment of receiving in original condition.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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[lg][hb]

From: Home Box <[email-masked]>
Sent: Sunday, June 19, 2022 7:30 PM
To: Yahia Taha <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>
Subject: Fwd: [#4428054] - Damage item need escalate

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Mr. Yahia,

Please Advise here as we shared the POD to cx, but cx is threatening to file MOC complaint cause cx signed that he received the order, and then scan the items and he found the defect.

Order ID: 6145794902
Item ID: 163468166
CRM: 3903669

Kindly note the attachments and advise.

Thanks and regards,
Cs team.
On Sun, 19 Jun at 5:15 PM , B.K.Q <[email-masked]> wrote:

تم التوقيع اني استلمتهم ،،، بس لمى جيت دخلت الاغراض داخل البيت لقيت المنتج دامج ،،، للاسف مافحصت فحص كامل وسويت سكان الى بضاعتكم السيئه ،،،

عموما انتو مطولييين الموضوع وراح ارفع بلاغ الى وزاره التجاره ،،، لانكم غصب تبوو تطلعوني كذابه ،؛؛

واخر مره اطلب من عندكم

Sent from my iPhone

On 19 Jun 2022, at 3:36 PM, Home Box <[email-masked]> wrote:

مرحبا عميلنا العزيز،

شكرا لتواصلك معنا ومنحنا الفرصة لخدمتك،

يرجى العلم انه وحسب تقرير فريقنا المختص فقد تم التوقيع على انه تم استلام المنتجات بشكل سليم كما موضح بالملف المرفق .

يرجى من فضلك الاطلاع على الملف المرفق.

الرجاء عدم التردد في التواصل معنا من جديد في حال وجود استفسارات اخرى.

اصدقائك،
فريق الدعم.

[Image removed by sender. pPc_FG0MoU21hsF39kmvdgIqcTzn0dR9hQ.png]

4428054:1125156
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