Subject: RE: [#4213128] - 6134547520
From: arnel ferfas <[email-masked]>
To: Bratindra Mukherjee <[email-masked]>, Yahia Taha <[email-masked]>, Home Box <[email-masked]>, Hcwh Taif <[email-masked]>, jinos ahmedlebbe <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>, HB.CCCKSA <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Kalyan Khadka <[email-masked]>
Date: Tue, 14 Jun 2022 11:17:50 +0000

Dear Jinos,

Return DO done,
Please perform ERR & ERTS.

Thanks and Regards,

Arnel Ferfas
Jeddah HDO
Al Khumra Jeddah KSA
0533582476
Ext.2310
[logo]<http://www.homecentre.com/>

From: Bratindra Mukherjee
Sent: Monday, June 13, 2022 8:01 AM
To: Yahia Taha <[email-masked]>; Home Box <[email-masked]>; Hcwh Taif <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>; HB.CCCKSA <[email-masked]>; [email-masked]; [email-masked]; Kalyan Khadka <[email-masked]>; arnel ferfas <[email-masked]>
Subject: RE: [#4213128] - 6134547520

@Yahia Taha<mailto:[email-masked]>

Noted and we will process RDO by EOD

Regards

Bratin

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 12, 2022 6:23 PM
To: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4213128] - 6134547520

@Bratindra Mukherjee<mailto:[email-masked]> please process RDO and gift cards will return to customer account.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 6, 2022 10:58 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4213128] - 6134547520

Hi Yahia,

Items are available with us but RDO not processed. We will take RDO once we get the confirmation of 1600 SAR Landmark voucher from your side.

Pls advise to close this issue

Regards

Bratin

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 6, 2022 10:06 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4213128] - 6134547520

@Bratindra Mukherjee<mailto:[email-masked]> please support here, customer claims he returned all the products with COD team however order status is delivered in hybris.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 6, 2022 9:45 AM
To: Hcwh Taif <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#4213128] - 6134547520

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Dear Mr. Yahia Please advise on this matter.

Dear Team As GCRM We have updated kindly assists from your end . Please update that we can update the cx

[Image removed by sender.]

Order ID: 6134547520CRM ID: 3863906New CRM ID : 3895782

Issue Description:  Cx returned all the items 161895222-1pc./161895226-1pc./162030806-1pc./162458234, back to wh with delivery team as per crm: 3863906, as per hybris status is delivered, cx is chasing for refund. kindly check and do the needful as soon as possible

Regards,
Ali Hazzaa
On Fri, 3 Jun at 8:28 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,
Dear Team As GCRM We have updated kindly assists from your end . Please update that we can update the cx

[Image removed by sender.]Order ID: 6134547520
CRM ID: 3863906
New CRM ID : 3895782

Issue Description:  Cx returned all the items 161895222-1pc./161895226-1pc./162030806-1pc./162458234, back to wh with delivery team as per crm: 3863906, as per hybris status is delivered, cx is chasing for refund. kindly check and do the needful as soon as possible

Regards,
Ali Hazzaa
On Wed, 1 Jun at 2:59 PM , Hcwh Taif <[email-masked]<mailto:[email-masked]>> wrote:
Noted.

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 01, 2022 1:55 PM
To: Hcwh Taif <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4213128] - 6134547520

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Order ID: 6134547520
CRM ID: 3863906
New CRM ID : 3895782

Issue Description:  Cx returned all the items 161895222-1pc./161895226-1pc./162030806-1pc./162458234, back to wh with delivery team as per crm: 3863906, as per hybris status is delivered, cx is chasing for refund. kindly check and do the needful as soon as possible

Regards,
The  Support Team.
On Sun, 29 May at 10:19 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order ID: 6134547520
CRM ID: 3863906
New CRM ID : 3895782

Issue Description:  Cx returned all the items 161895222-1pc./161895226-1pc./162030806-1pc./162458234, back to wh with delivery team as per crm: 3863906, as per hybris status is delivered, cx is chasing for refund. kindly check and do the needful as soon as possible

Regards,
The  Support Team.

4213128:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

4213128:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com