Subject: RE: Courier Escalations
From: "Jasim Vali Mohammed Bebal" <[email-masked]>
To: Ahmed Zoher <[email-masked]>, Somaskandan Karthikeyan <[email-masked]>, Vaibhav Ohri <[email-masked]>, Sridhar Katta <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Sabry Yousef <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Anslem Misquitta <[email-masked]>, amir aziz <[email-masked]>, Utsav Banerjee <[email-masked]>, Syed Ataullah <[email-masked]>, Sameer Sadiq <[email-masked]>
Date: Mon, 6 Jun 2022 15:31:41 +0000

Dear @Ahmed Zoher<mailto:[email-masked]> ,

Kindly find the below listed contact person details regarding OLM & 3rd Party Last mile courier escalations .

OLM Contact Person :- @Vaibhav Ohri<mailto:[email-masked]> .
3rd Party LM person :- @Sridhar Katta<mailto:[email-masked]>.
In case of escalations for any of the last mile concerns :-  @Ashish Karini<mailto:[email-masked]> .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 547559607
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0>

From: Ahmed Zoher <[email-masked]>
Sent: Monday, 6 June 2022 7:19 PM
To: Jasim Vali Mohammed Bebal <[email-masked]>; Somaskandan Karthikeyan <[email-masked]>
Cc: Sabry Yousef <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Anslem Misquitta <[email-masked]>; amir aziz <[email-masked]>; Syed Ataullah <[email-masked]>; Sameer Sadiq <[email-masked]>
Subject: RE: Courier Escalations

Hi Jasim,

We need to tag someone in Freshdesk to be able to follow up on the cases.

Can you please advise with a solution for the below.

Thanks,

Ahmed Zoher
Manager – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Syed Ataullah <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 6, 2022 7:07 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; amir aziz <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: Re: Courier Escalations

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hello Ahmed.

As I checked now, I couldn't find his name on child ticket group.

PFA

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "ahmed zoher" <[email-masked]<mailto:[email-masked]>>
To: "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>, "Sabry Yousef" <[email-masked]<mailto:[email-masked]>>
Cc: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "anslem misquitta" <[email-masked]<mailto:[email-masked]>>, "amir aziz" <[email-masked]<mailto:[email-masked]>>, "jasim bebal" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 6, 2022 1:42:16 PM
Subject: RE: Courier Escalations

Hi Syed,

As per my conversation with Jasim, please escalate to Sridhar Katta, he is the person in charge now.

Thanks,

Ahmed Zoher
Manager – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Syed Ataullah <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 4, 2022 2:20 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; amir aziz <[email-masked]<mailto:[email-masked]>>
Subject: Re: Courier Escalations
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hello Everyone.

This is to inform you that we are unable to find Dipesh name on Child ticket group. we are tagging the tickets to him for logistic issue,

Kindly advise us what we have to in replacement.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "amir aziz" <[email-masked]<mailto:[email-masked]>>
To: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
Cc: "Sabry Yousef" <[email-masked]<mailto:[email-masked]>>, "anslem misquitta" <[email-masked]<mailto:[email-masked]>>, "syed ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 3, 2022 10:03:21 PM
Subject: Courier Escalations

Hi Murtaza,

Kindly update regarding whome should we select as agent on child ticket for courier related concerns instead of Dipesh. As his name is no longer avaialable in the UAE Warehouse Escalations group.

Thanks& Regards
Amir Aziz
Livesalesman.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com