Subject: RE: [#4213128] - 6134547520
From: Bratindra Mukherjee <[email-masked]>
To: Yahia Taha <[email-masked]>, Home Box <[email-masked]>, Hcwh Taif <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>, HB.CCCKSA <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Kalyan Khadka <[email-masked]>
Date: Mon, 6 Jun 2022 07:57:34 +0000

Hi Yahia,

Items are available with us but RDO not processed. We will take RDO once we get the confirmation of 1600 SAR Landmark voucher from your side.

Pls advise to close this issue

Regards

Bratin

From: Yahia Taha <[email-masked]>
Sent: Monday, June 6, 2022 10:06 AM
To: Home Box <[email-masked]>; Hcwh Taif <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>; HB.CCCKSA <[email-masked]>; [email-masked]; [email-masked]; Kalyan Khadka <[email-masked]>
Subject: RE: [#4213128] - 6134547520

@Bratindra Mukherjee<mailto:[email-masked]> please support here, customer claims he returned all the products with COD team however order status is delivered in hybris.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 6, 2022 9:45 AM
To: Hcwh Taif <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#4213128] - 6134547520

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Dear Mr. Yahia Please advise on this matter.

Dear Team As GCRM We have updated kindly assists from your end . Please update that we can update the cx

[Image removed by sender.]

Order ID: 6134547520CRM ID: 3863906New CRM ID : 3895782

Issue Description:  Cx returned all the items 161895222-1pc./161895226-1pc./162030806-1pc./162458234, back to wh with delivery team as per crm: 3863906, as per hybris status is delivered, cx is chasing for refund. kindly check and do the needful as soon as possible

Regards,
Ali Hazzaa
On Fri, 3 Jun at 8:28 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,
Dear Team As GCRM We have updated kindly assists from your end . Please update that we can update the cx

[Image removed by sender.]Order ID: 6134547520
CRM ID: 3863906
New CRM ID : 3895782

Issue Description:  Cx returned all the items 161895222-1pc./161895226-1pc./162030806-1pc./162458234, back to wh with delivery team as per crm: 3863906, as per hybris status is delivered, cx is chasing for refund. kindly check and do the needful as soon as possible

Regards,
Ali Hazzaa
On Wed, 1 Jun at 2:59 PM , Hcwh Taif <[email-masked]<mailto:[email-masked]>> wrote:
Noted.

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 01, 2022 1:55 PM
To: Hcwh Taif <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4213128] - 6134547520

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Order ID: 6134547520
CRM ID: 3863906
New CRM ID : 3895782

Issue Description:  Cx returned all the items 161895222-1pc./161895226-1pc./162030806-1pc./162458234, back to wh with delivery team as per crm: 3863906, as per hybris status is delivered, cx is chasing for refund. kindly check and do the needful as soon as possible

Regards,
The  Support Team.
On Sun, 29 May at 10:19 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order ID: 6134547520
CRM ID: 3863906
New CRM ID : 3895782

Issue Description:  Cx returned all the items 161895222-1pc./161895226-1pc./162030806-1pc./162458234, back to wh with delivery team as per crm: 3863906, as per hybris status is delivered, cx is chasing for refund. kindly check and do the needful as soon as possible

Regards,
The  Support Team.

4213128:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

4213128:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#4148866] - MOC-Order No.6134547520/Damaged parts
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Hcwh Taif <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Home Box <[email-masked]>, Yahia Taha <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Hasan Razakhan <[email-masked]>, Shoeb Mushtaq AhmedShaikh <[email-masked]>
Date: Sat, 30 Apr 2022 12:32:08 +0000

Hi @Hcwh Taif<mailto:[email-masked]>,

After we get the approval, please send the team to collect the full order by tomorrow.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com | www.landmarkgroup.com

From: Yahia Taha <[email-masked]>
Sent: Sunday, April 24, 2022 11:54 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Home Box <[email-masked]>; Hcwh Taif <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Hasan Razakhan <[email-masked]>; Shoeb Mushtaq AhmedShaikh <[email-masked]>
Subject: RE: [#4148866] - MOC-Order No.6134547520/Damaged parts

Approved as WH team confirmed that there is product issue.

@Bratindra<mailto:[email-masked]> please check SOH and if same issue update the same in QMS and inform Hasan for further action.

161895222-Vanilla Single Bed - 90x190 cms

161895226-Vanilla 1-Drawer Nightstand

162458234-Kulltorp 3-Door Wardrobe with Mirror

162030806-Kulltorp Chest of 3-Drawer

We have investigated this issue and the details are as follows:

*       There is an issue with the scratches on the edges of the product. It was found during delivery. This is a quality issue with the product.
*       Customer need full replacement. So we told the customer that we will send our team to repair the same. As if we will try to replace with fresh item, same problem will occur. This type of scratches are available with every part of the product.
*       Our carpenter tries to sort out this issue from his own which is not acceptable. We have informed him that we will issue warning letter. And second time same mistake will be removed from the system. This is our LMG staff.
*       Although we will create pending note and try to solve this issue by full replacement. But We are not sure about the solution as same scratches are available on the edges for all SKU’s.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 23, 2022 1:41 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4148866] - MOC-Order No.6134547520/Damaged parts

Hi @Yahia Taha<mailto:[email-masked]>,

It will refund to my credit we already informed the customer about that, she agreed.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com | www.landmarkgroup.com

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 23, 2022 1:19 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4148866] - MOC-Order No.6134547520/Damaged parts

@Hamza<mailto:[email-masked]> which product has issue and have you informed the customer that he applied landmark vouchers amount of 1600 not returnable?

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 23, 2022 11:52 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4148866] - MOC-Order No.6134547520/Damaged parts

Hi @Yahia Taha<mailto:[email-masked]>,

As you see the trail mail this is a quality issue with the product, so please we need your approval to process RDO.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com | www.landmarkgroup.com

From: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 23, 2022 11:44 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4148866] - MOC-Order No.6134547520/Damaged parts

@Hamza Nouri Ahmad Abu Azzam<mailto:[email-masked]>

We have investigate this issue and the details are as follows:

*       There is an issue with the scratches on the edges of the product. It was found during delivery. This is a quality issue with the product.
*       Customer need full replacement. So we told the customer that we will send our team to repair the same. As if we will try to replace with fresh item, same problem will occur. This type of scratches are available with every part of the product.
*       Our carpenter tries to sort out this issue from his own which is not acceptable. We have informed him that we will issue warning letter. And second time same mistake will be removed from the system. This is our LMG staff.
*       Although we will create pending note and try to solve this issue by full replacement. But We are not sure about the solution as same scratches are available on the edges for all SKU’s.

Regards

Bratin

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 23, 2022 11:24 AM
To: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4148866] - MOC-Order No.6134547520/Damaged parts

Hi @Bratindra Mukherjee<mailto:[email-masked]> @Hcwh Taif<mailto:[email-masked]> ,

Amy update here ?

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com | www.landmarkgroup.com

From: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 21, 2022 11:00 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4148866] - MOC-Order No.6134547520/Damaged parts

Hi Bratin,

Please investigate the below issue and revert to all.

Thanks

Shamsheer.M.K

Home

WH Manager

Jeddah

Mobile: +966 54 023 2506  EXT: 2313

Email: [email-masked]<mailto:[email-masked]>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 21, 2022 10:55 AM
To: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hcwh Taif <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4148866] - MOC-Order No.6134547520/Damaged parts
Importance: High

Hi @Shamsheer Musthafa<mailto:[email-masked]>,

The customer complaints there’s many scratched on the items, as you see the below the team, they tried to hide the scratched using correction pen, and the take photos the customer requested he wants to replace all items, or he will share with MOC and on social media, please check and advise.

And the team told to the customer He was saying that you are buyers with the price, how do you want it to be good?

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com | www.landmarkgroup.com

From: Hcwh Taif <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 19, 2022 2:06 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4148866] - product complain 6134547520

Dear,

Today with team,

Driver Name: Saju

Contact No. : 0567820746

Regards,

Sharan

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 18, 2022 8:52 PM
To: Hcwh Taif <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4148866] - product complain 6134547520

External email sender, please take precaution.

Hi team,

Customer constantly chasing us  kindly do the needful the issue still pending .

Order ID: 6134547520
CRM ID : 3769819

Issue : Scratches and the paint color is not good.. The customer is dissatisfied with the quality of the product and wants to return. kindly check and do the needful.

Thanks & Regards,
The Support Team, Ali Ibraheem.

   On Fri, 15 Apr at 9:55 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   Hi team,

   Customer constantly chasing us  kindly do the needful the issue still pending .

   Order ID: 6134547520
   CRM ID : 3769819

   Issue : Scratches and the paint color is not good.. The customer is dissatisfied with the quality of the product and wants to return. kindly check and do the needful.

   Thanks & Regards,
   The Support Team,

   Regards,

   Cs team.

      On Mon, 11 Apr at 10:17 AM , Hcwh Taif <[email-masked]<mailto:[email-masked]>> wrote:

      Noted, we will send team today for checking

      As per report we will do further process.

         From: Home Box <[email-masked]<mailto:[email-masked]>>
         Sent: Monday, April 11, 2022 9:12 AM
         To: Hcwh Taif <[email-masked]<mailto:[email-masked]>>
         Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
         Subject: Fwd: [#4148866] - product complain 6134547520

         External email sender, please take precaution.

         Hi Team.

         Order ID: 6134547520
         CRM ID : 3769819

         Issue : Scratches and the paint color is not good.. The customer is dissatisfied with the quality of the product and wants to return. kindly check and do the needful.

         Thanks & Regards,
         The Support Team,

            On Sat, 9 Apr at 2:55 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

            Please take a look at ticket #4148866<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4148866> raised by عبدالله عثمان ([email-masked]<mailto:[email-masked]>).

            Hi Team.

            Order ID: 6134547520
            CRM ID : 3769819

            ​

            Issue : Scratches and the paint color is not good.. The customer is dissatisfied with the quality of the product and wants to return. kindly check and do the needful.

            Thanks & Regards,
            The Support Team,

         4148866:1125156

         This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

         4148866:1125156