Subject: RE: [#4203377] - 6377548537
From: Kalyan Khadka <[email-masked]>
To: Syed Ataullah <[email-masked]>
Cc: Home Box <[email-masked]>, Nada Hattar <[email-masked]>, Yahia Taha <[email-masked]>, HB.CCCKSA <[email-masked]>, amir aziz <[email-masked]>, Amani Aldossary <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Shamsheer Musthafa <[email-masked]>
Date: Wed, 1 Jun 2022 09:11:01 +0000

@Syed Ataullah<mailto:[email-masked]>- can you share an alternative number for this customer?

I have been trying to communicate with but never answer

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Syed Ataullah <[email-masked]>
Sent: Tuesday, May 31, 2022 1:38 PM
To: Kalyan Khadka <[email-masked]>
Cc: Home Box <[email-masked]>; Nada Hattar <[email-masked]>; Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]>; amir aziz <[email-masked]>; Amani Aldossary <[email-masked]>; Bratindra Mukherjee <[email-masked]>; Shamsheer Musthafa <[email-masked]>
Subject: Re: [#4203377] - 6377548537
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
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Hi Kalyan,

As per cx 4 representative contacted her regarding the issue, the one who collected the item his contacted number is this; +966551587133, I have attached the conversation PDF in this mail.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "Kalyan Khadka" <[email-masked]<mailto:[email-masked]>>
To: "Home Box" <[email-masked]<mailto:[email-masked]>>, "Nada Hattar" <[email-masked]<mailto:[email-masked]>>, "yahia taha" <[email-masked]<mailto:[email-masked]>>
Cc: "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, "syed ataullah" <[email-masked]<mailto:[email-masked]>>, "amir aziz" <[email-masked]<mailto:[email-masked]>>, "Amani Aldossary" <[email-masked]<mailto:[email-masked]>>, "Bratindra Mukherjee" <[email-masked]<mailto:[email-masked]>>, "Shamsheer Musthafa" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 31, 2022 1:06:13 PM
Subject: RE: [#4203377] - 6377548537

@Home Box<mailto:[email-masked]>- this is what she replied to delivery team

But she did not return it. Provide us the number of drivers who return item so that we can check with him or else she is just pretending

She replied to team that someone already return but who has returned the item? We want the chat history with the one she returns, not with the one who gone for check

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 30, 2022 2:44 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Amani Aldossary <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#4203377] - 6377483129<callto:6377483129> / 6377548537<callto:6377548537>

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team.

please find the below attachment, he shared conversation file with all 4 representatives.

Regards
Syed
On Tue, 24 May at 9:45 PM , Kalyan.khadka <[email-masked]<mailto:[email-masked]>> wrote:
@Nada Hattar<mailto:[email-masked]> – below is not true, we sent team to check, the number you provided below is our team who went to check the issue last time and she did not even allow team to visit inside and she sent picture of the item and mentioned that the item was already returned and she does not have the number of person who returned the item, now she is mentioning to wrong person from where we got the information from.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
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From: Nada Hattar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 24, 2022 4:11 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Amani Aldossary <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4203377] - 6377483129<callto:6377483129>/ 6377548537<callto:6377548537>

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Team

6377548537<callto:6377548537>-The customer claimed that we pull out the item 162983026  by the driver number 0572502541<callto:0572502541> but the refund has not yet been processed.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjAwODQ0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8950J4_2xoYoKwzQHrOqR0cXaZZN3a4YPSZiM4j8a30]

Best Regards,
Nada Hattar
Sr. Service Advisor
T: +962 6 500 1333<callto:962%206%20500%201333>
F: +962 6 500 1334<callto:+962%206%20500%201334>
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjAwODQ0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TbZTDfSYogUTYjwJu00DUf7QvSXIt0wDuMopvjCxcU4]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
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From: Yahia Taha [mailto:[email-masked]]
Sent: Monday, May 23, 2022 11:28 AM
To: Kalyan Khadka; Nada Hattar
Cc: HB.CCCKSA; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Amani Aldossary; Bratindra Mukherjee; Shamsheer Musthafa; Home Box
Subject: RE: [#4203377] - 6377483129<callto:6377483129>/ 6377548537<callto:6377548537>

@Nada Hattar<mailto:[email-masked]> please arrange to call the customer for more details about the issue.

@Kalyan Khadka<mailto:[email-masked]> please share POD for second order.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 22, 2022 8:17 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Amani Aldossary <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4203377] - 6377483129<callto:6377483129>/ 6377548537<callto:6377548537>

Dear @Yahia Taha<mailto:[email-masked]>

Below mentioned item is under invoice 6377483129<callto:6377483129>

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjAwODQ1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PkmPY9tZB1m6Ht7OzqKI94daks-Vc1gaABEGXN9hbvo]

Which we already create RDO
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjAwODQ1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gFVCq09LocwbcwfBQRyggCMpIUu4QXl-nNrG_Tr4pFQ]

Regarding invoice 6377548537<callto:6377548537> Team was sent to check the issue but customer does not allow team to visit customer house she is just sending picture that item return to team before a week but she does not have number of person who returned item from customer house. Same has been updated in CRM, find the below updated CRM entry
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjAwODQ1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6hAQ0KX6ql5v9W-NInuVC8y3h8aNR5VLNI3tQn3cia4]

Below is the item customer complaining that she returned but we have not returned, not sure whom she return the item with
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjAwODQ1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Liscpss2Rm6OYFtyY-aVOI_4u5gYEmpo3DheXTRfbyo]

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
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From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 22, 2022 2:24 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Amani Aldossary <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4203377] - 6377483129<callto:6377483129> / 6377548537<callto:6377548537>

@Kalyan Khadka<mailto:[email-masked]> please check and advise.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 21, 2022 8:14 AM
To: Amani Aldossary <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4203377] - 6377483129<callto:6377483129> / 6377548537<callto:6377548537>

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Cx Reply FYR

Dear Yahiya Please have a look on this ticket number if possible  4203377 at cx reply .
[Image removed by sender.]
As we have updated the item EC-Zippora 3 Door Wardrobe W/1Drawer -White &Taupe-2/2
under order no 6377548537<callto:6377548537>  no stock .
Regards
Ali .

On Sat, 21 May at 9:10 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team.

Dear Yahiya Please have a look on this ticket number if possible  4203377 at cx reply .

As we have updated the item EC-Zippora 3 Door Wardrobe W/1Drawer -White &Taupe-2/2
under order no 6377548537<callto:6377548537>  no stock .

Please advise can  we raise RDO for return ?

Cx is following up for the update .

Best regards
Ali Hazzaa

On Wed, 18 May at 6:07 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team.

Dear Yahiya Please have a look on this ticket number 4203377

As we have updated the item EC-Zippora 3 Door Wardrobe W/1Drawer -White &Taupe-2/2
under order no 6377548537<callto:6377548537>  no stock .

[Image removed by sender.]
Please advise shall we raise RDO for return ?

Cx is following up for the update .

Best regards
Ali Hazzaa

4203377:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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4203377:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com