Subject: RE: Invoice - 9563441189 - Tracking ID - FP033022004296
From: Vaibhav Ohri <[email-masked]>
To: Anslem Misquitta <[email-masked]>, Sameer Hasan <[email-masked]>, OLM DXB <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Maryam Yahya <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Ashish Karini <[email-masked]>
Date: Tue, 24 May 2022 04:26:54 +0000

Dear Anslem

Have informed the regarding the same, he will go at the customer location today and check.

Regards

Vaibhav Ohri

From: Anslem Misquitta <[email-masked]>
Sent: Monday, May 23, 2022 5:23 PM
To: Vaibhav Ohri <[email-masked]>; Sameer Hasan <[email-masked]>; OLM DXB <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; [email-masked]; [email-masked]; Maryam Yahya <[email-masked]>; Izzeldeen Shabaneh <[email-masked]>; Ashish Karini <[email-masked]>
Subject: RE: Invoice - 9563441189 - Tracking ID - FP033022004296

@Vaibhav Ohri<mailto:[email-masked]>

Any update from the driver?

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 23, 2022 8:55 AM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: Invoice - 9563441189 - Tracking ID - FP033022004296

Dear Anslem

Will check with the driver on this and update.

Regards

Vaibhav Ohri

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 21, 2022 4:36 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: Invoice - 9563441189 - Tracking ID - FP033022004296

Please check this also along with the below invoice for POD

Order number: 9563250807
AWB: FP032922003169

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Saturday, May 21, 2022 4:31 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Izzeldeen Shabaneh <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: Invoice - 9563441189 - Tracking ID - FP033022004296

Hi Vaibhav,

Customer claims that she has not received the order since March, the below POD was shared but not sure of what is sent.
Can you please check at your end and let us know the status of this order as customer is still following up on the order.

Fresh Desk Ticket under UAE WH Escalation since 2 months - 4124113

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com