Subject: RE: [#4377923] - 9569449131/ late collection
From: Anslem Misquitta <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, Sameer Hasan <[email-masked]>, Marniel Baul <[email-masked]>, OLM DXB <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Ahmad Alawneh <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Maryam Yahya <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>
Date: Sun, 22 May 2022 13:58:51 +0000

Hi Vaibhav,

Can you please give us a clarification of what ARAMEX is asking, return request is placed correctly and was placed by the customer.
Also, there is no option to select a courier partner as we all know it is an automated system.

If there is anything that we are missing, can you please bring some light on this.

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Anslem Misquitta
Retail Operations - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Marniel Baul <[email-masked]>
Sent: Sunday, May 22, 2022 3:25 PM
To: Home Box <[email-masked]>; Ahmad Alawneh <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: [#4377923] - 9569449131/ late collection

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear,
Collection arranged under Collection Reference E2257BA. In future, please create booking for pickup also while creating the AWB. Thanks.

Thanks and Regards,
Marneil Anne Baul-Sabocojan
Customer Success Executive

Aramex
Direct Line: 97146076421
Direct Line: 966115121821
Email: [email-masked]<mailto:[email-masked]>
aramex.com
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From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 22, 2022 4:01 AM
To: Marniel Baul <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#4377923] - 9569449131/ late collection

External email: avoid to open links or attachments unless sender is known and content is relevant..

Dear Team,

Order Number: 9569449131
RVP ID: 47712612824

Please arrange for the Collection ASAP  as the customer is chasing us and the return request was already created since 12th of May.

This is for your kind notice and direct action.

Best Regards,
​Mosab.

4377923:1125156
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