Subject: RE: [#4126679] - 6132069194 / Deferent color
From: Kalyan Khadka <[email-masked]>
To: Landmark Group <[email-masked]>, Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Noorul Hassan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Shamsheer Musthafa <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 18 May 2022 09:44:43 +0000

@Landmark Group<mailto:[email-masked]>

All the update was shred from my side, what is left now?

Customer can say anything to get replacement, if you are unable to convince customer then have discussion with Mr. Yahia and advise further.

Reports has been shared, POD has been shared, now customer says this is not his sign to get the replacement,

You confirm me what I have to do from my side next?

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Landmark Group <[email-masked]>
Sent: Wednesday, May 18, 2022 5:03 AM
To: Kalyan Khadka <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Noorul Hassan <[email-masked]>; Bratindra Mukherjee <[email-masked]>; Shamsheer Musthafa <[email-masked]>; [email-masked]; [email-masked]
Subject: Fwd: [#4126679] - 6132069194 / Deferent color

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Kalyan ,

Any update on the issue

We have shared the details with customer  however he came back

Said I didn't sign any paper!!! This is not my signature at all!!!
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTY3Nzg3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Pln0XDGBtvuBiukSYHQO_FxoWzvi77W_xIN5TeEJLPw]
Please check and advice for this issue

Best Regards,
Ali Hazzaa
On Sat, 14 May at 8:30 PM , Kalyan.khadka <[email-masked]<mailto:[email-masked]>> wrote:
Der @Yahia Taha<mailto:[email-masked]>

This is really a minor issue; product has warranty for 5 years.

We can change the product within 5 years if the genuine manufacture issue occurs in future.

Pls assist team to convince customer. If we change the mattress with color issue within a month, not sure how many mattress going to be changed in 5 years.

I don’t think a color of the mattress is big issue since the bedsheet comes on the top of it

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzODYxMzg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LLD5reSIw5sMEyVe20zsGsAugUxM3ca1NyhQpnb-UXI][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzODYxMzg4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1PeTyKFFzsZyFC_lzJ7-Nus5R5gjWBPArBM16tPpiHI][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzODYxMzg4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1fTrTe_HI8Vwb2llIx7cYozhv66vvcqZDqA9B5zO0tc]
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzODYxMzg4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.x5AmzeJlM6yoSvN8W53oLbCWsJT7_E81cRtQymB0a_s][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzODYxMzg5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BYd5ljXLKH_lcsWsoigHzvuc1dUXVMXLU9yAVrkrOfI][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzODYxMzg5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tRVqrXLgGJ0-mRke92G_xptFdmDze4zMOjG6EPL2kXE]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 13, 2022 5:44 AM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Noorul Hassan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4126679] - 6132069194 / Deferent color

CAUTION: External email sender. Use caution when clicking on links or opening attachments!
Hi team,

Dear Yahia Please have a look  we have shared the details with customer  however he came back

Said I didn't sign any paper!!! This is not my signature at all!!!

Please check and advice for this issue

Best Regards,
Ali Hazzaa
On Wed, 11 May at 8:41 PM , Kalyan.khadka <[email-masked]<mailto:[email-masked]>> wrote:
Dear @Yahia Taha<mailto:[email-masked]>

Pls find the below POD
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNzU1NjE5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8NVsSPq7gR5IhswtkM2XsroE1on_5asIWC0NQk9NWy8]

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNzU1NjE5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tqh939xORuyC6TOmA8sCs6-w9Xtsr2Z6pG0_kjPvCfI][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNzU1NjIwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uChH1sXktzw8Y3OsC8h7Me8M7opxfFruBsX7JaHy528][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNzU1NjIwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ICkot-PVGawjbT0FK35MwuxzLE372NBisn5ayeI58bM]
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNzU1NjIwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KH0nGsPNrI7H3-SWratbZuw7HDMBagrG2dkpHuXf5VA][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNzU1NjIwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.56TB3Udk6WV-wOo47ux7Kz2WZI8xBAjeTIDW349ArFI][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNzU1NjIwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rdnTDwh53u0uzFdw1wriEs_XwbHSg4eO_FYcZN3bKek]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 11, 2022 4:30 PM
To: Landmark Group <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Noorul Hassan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4126679] - 6132069194 / Deferent color

Team,

Please close the ticket.

@Kalyan Khadka<mailto:[email-masked]> please share the customer signature on the delivery trip sheet.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 11, 2022 2:27 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Noorul Hassan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4126679] - 6132069194 / Deferent color

External email sender, please take precaution.

HI team,

As per WH it is misuse issue however, the customer reported this issue at the same day of delivery.

Please check and advice for this issue.

Best Regards,
CS team,

4126679:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

4126679:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

4126679:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#4126679] - 6132069194/ Deferent color
From: Kalyan Khadka <[email-masked]>
To: Yahia Taha <[email-masked]>, Landmark Group <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Noorul Hassan <[email-masked]>, Bratindra Mukherjee <[email-masked]>
Date: Wed, 11 May 2022 16:41:40 +0000

Dear @Yahia Taha<mailto:[email-masked]>

Pls find the below POD

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Yahia Taha <[email-masked]>
Sent: Wednesday, May 11, 2022 4:30 PM
To: Landmark Group <[email-masked]>; Kalyan Khadka <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Noorul Hassan <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Subject: RE: [#4126679] - 6132069194 / Deferent color

Team,

Please close the ticket.

@Kalyan Khadka<mailto:[email-masked]> please share the customer signature on the delivery trip sheet.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 11, 2022 2:27 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Noorul Hassan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4126679] - 6132069194 / Deferent color

External email sender, please take precaution.

HI team,

As per WH it is misuse issue however, the customer reported this issue at the same day of delivery.

Please check and advice for this issue.

Best Regards,

CS team,

   On Tue, 10 May at 4:57 PM , Kalyan.khadka <[email-masked]<mailto:[email-masked]>> wrote:

   Dear @Yahia Taha<mailto:[email-masked]>

   Regarding below issue, we sent team to check the issue and reports as follows-

   ••••••••• Delivery was done on 04-Apr-2022

   ••••••••• Customer complaint there is yellow color on the mattress.

   ••••••••• As per team matters has no product issue.

   ••••••••• There is short of white and beige color on the product.

   ••••••••• It seems due to use the product is discolored.

   ••••••••• This is miner issue does not require to replacement.

   ••••••••• Even the color will be covered by bed sheet that does not make any different.

   ••••••••• Foam and spring of the mattress fine.

   ••••••••• But customer asking item to be replaced

   ••••••••• Attached picture is for your information

   ••••••••• Item id 162077939 iNatural mattress.

   ••••••••• This is misuse by customer

   ••••••••• Pls advise further

   Thanks & Regards,

   Kalyan Khadka

   Email:- [email-masked]<mailto:[email-masked]>

   Ext-2311 HDO

   Concept Warehouse Jeddah –Al Khomrah

    | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

      From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
      Sent: Tuesday, May 10, 2022 2:30 PM
      To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
      Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Noorul Hassan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
      Subject: RE: [#4126679] - 6132069194 / Deferent color
      Importance: High

      Hi @Kalyan Khadka<mailto:[email-masked]>

      The MOC officer sent to me as reminder and wants the inspection report urgent ,please support .

      Best Regards

      Ismail Mohamed
      Customer Care Center - Home BOX - KSA

      Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

      www.homeboxstores.com | www.landmarkgroup.com

      From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
      Sent: Monday, May 9, 2022 8:31 PM
      To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
      Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
      Subject: RE: [#4126679] - 6132069194 / Deferent color

      @Ismail Aboukhater<mailto:[email-masked]>- we have sent team today, we will update you the feedback

      Thanks & Regards,

      Kalyan Khadka

      Email:- [email-masked]<mailto:[email-masked]>

      Ext-2311 HDO

      Concept Warehouse Jeddah –Al Khomrah

       | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

      From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
      Sent: Monday, May 09, 2022 4:29 PM
      To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
      Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
      Subject: RE: [#4126679] - 6132069194 / Deferent color
      Importance: High

      Hi @Kalyan Khadka<mailto:[email-masked]>

      High Escalation

      The MOC officer wants the inspection report urgent ,once you get the details from the inspection team please share urgent .

      Best Regards

      Ismail Mohamed
      Customer Care Center - Home BOX - KSA

      Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

      www.homeboxstores.com | www.landmarkgroup.com

      From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, May 8, 2022 6:37 PM
      To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
      Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
      Subject: RE: [#4126679] - 6132069194 / Deferent color

      Noted,

      We will arrange team tomorrow to check the issue

      From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, May 08, 2022 1:22 PM
      To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
      Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
      Subject: RE: [#4126679] - 6132069194 / Deferent color

      Hi @Kalyan Khadka<mailto:[email-masked]>

      MOC High Escalation

      Please check the correct customer mobile number and do the needful  (550180134)  the customer has raised MOC compliant by this mobile number .

      Best Regards

      Ismail Mohamed
      Customer Care Center - Home BOX - KSA

      Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

      www.homeboxstores.com | www.landmarkgroup.com

      From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, May 8, 2022 12:22 PM
      To: Landmark Group <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
      Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
      Subject: RE: [#4126679] - 6132069194 / Deferent color

      Pls provide the correct customer number.

      The owner of the 555018013 confirmed that there is no issue with the product while we called

      Thanks & Regards,

      Kalyan Khadka

      Email:- [email-masked]<mailto:[email-masked]>

      Ext-2311 HDO

      Concept Warehouse Jeddah –Al Khomrah

       | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

      From: Landmark Group <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, May 08, 2022 6:24 AM
      To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
      Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
      Subject: Fwd: [#4126679] - 6132069194 / Deferent color

      External email sender, please take precaution.

      Hi Team,

      Dear Kalyan The customer confirm that no one contact him

      Problem Statement:  Different mattresses

      Order Date : 24-Mar-2022
      Order ID: 6132069194
      CRM No: 3768415
      Item ID: 162077939

      Issue Description: Cx. complains the mattress has yellow colour in the surface and its not like the one he ordered.

      Please check and do the needful

      Best Regards,
      Ali Hazzaa.

         On Sat, 7 May at 2:07 PM , Kalyan.khadka <[email-masked]<mailto:[email-masked]>> wrote:

         @Landmark Group<mailto:[email-masked]>

         Below issue has been resolved

            From: Kalyan Khadka
            Sent: Wednesday, May 04, 2022 12:26 PM
            To: Landmark Group <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
            Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
            Subject: RE: [#4126679] - 6132069194 / Deferent color

            @Landmark Group<mailto:[email-masked]>

            We will arrange team after 4 days to check the issue

            From: Landmark Group <[email-masked]<mailto:[email-masked]>>
            Sent: Sunday, May 01, 2022 2:15 PM
            To: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
            Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
            Subject: Fwd: [#4126679] - 6132069194 / Deferent color

            External email sender, please take precaution.

            Hi Team,

            The customer confirm that no one contact him

            Dear Bratin Customer came back saying no one contacted him.

            Problem Statement:  Different mattresses

            Order Date : 24-Mar-2022
            Order ID: 6132069194
            CRM No: 3768415
            Item ID: 162077939

            Issue Description: Cx. complains the mattress has yellow colour in the surface and its not like the one he ordered.

            Please check and do the needful

            Best Regards,
            Ali Ibraheem.

            4126679:1125156

            This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      4126679:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      4126679:1125156