Subject: Fwd: [#4126679] - 6132069194 / Deferent color
From: Landmark Group <[email-masked]>
To: [email-masked], Yahia Taha <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 May 2022 02:02:51 +0000

Dear Kalyan ,     Any update on the issue     We have shared the details with customer  however he came back   Said I didn't sign any paper!!! This is not my signature at all!!!  Please check and advice for this issue   Best Regards, Ali Hazzaa  
                           
                            On
                            Sat, 14 May at  8:30 PM
                            ,  Kalyan.khadka <[email-masked]>  wrote:
                             
 Der 
@Yahia Taha

 

 
 This is really a minor issue; product has warranty for 5 years. 

 

 We can change the product within 5 years if the genuine manufacture issue occurs in future. 

 

 Pls assist team to convince customer. If we change the mattress with color issue within a month, not sure how many mattress going to be changed in 5 years. 

 

 I don’t think a color of the mattress is big issue since the bedsheet comes on the top of it 

 

 

 
Thanks & Regards,

 
 Kalyan Khadka 

 
 
Email:-
[email-masked]

 
 
Ext-2311
HDO

 
 Concept Warehouse Jeddah –Al Khomrah 

 
 |
www.landmarkgroup.com

 

 

 

 

   

   

   

   

 

 

 From: Landmark Group <[email-masked]>
 
Sent: Friday, May 13, 2022 5:44 AM 
To: Kalyan Khadka <[email-masked]>; Yahia Taha <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Noorul Hassan <[email-masked]>; Bratindra Mukherjee <[email-masked]> 
Subject: Fwd: [#4126679] - 6132069194 / Deferent color 

 

 
CAUTION: External email sender. Use caution when clicking on links or opening attachments!

 

 

 
 Hi team, 
 
Dear Yahia Please have a look  we have shared the details with customer  however he came back 

 

  

 

Said I didn't sign any paper!!! This is not my signature at all!!!

 

  

 
 
 Please check and advice for this issue  
 
Best Regards, 
Ali Hazzaa 

 

 
 
On Wed, 11 May at 8:41 PM
, Kalyan.khadka <[email-masked]> wrote:

 

 
 Dear

@Yahia Taha

 

   

 
 
 Pls find the below POD 

 

 

 

 

 
 
Thanks & Regards,

 

 
 
Kalyan Khadka 

 

 
 
Email:-
[email-masked]

 

 
Ext-2311
HDO

 

 
 
Concept Warehouse Jeddah –Al Khomrah

 

 
 |
www.landmarkgroup.com

 

 

 

 

 

 

 

 

 

   

 

 

 

 
 From: Yahia Taha <[email-masked]>
 
Sent: Wednesday, May 11, 2022 4:30 PM 
To: Landmark Group <[email-masked]>; Kalyan Khadka <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Noorul Hassan <[email-masked]>; Bratindra Mukherjee <[email-masked]> 
Subject: RE: [#4126679] - 6132069194 / Deferent color 

 

 

 
 Team, 

 

 

 
 Please close the ticket. 

 

 

 
 @Kalyan Khadka
 please share the customer signature on the delivery trip sheet.  

 

 

 

Best Regards

 

 
Yahia Taha

 

 
Customer Care Team Leader - Home box

 

 
 
800-1110888

 

 
Ext: 3457

 

 
 
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

 

 
www.homeboxstores.com |
www.landmarkgroup.com

 

 

 

 

   

 

 
 
From: Landmark Group <[email-masked]>
 
Sent: Wednesday, May 11, 2022 2:27 PM 
To: Yahia Taha <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Noorul Hassan <[email-masked]>; Bratindra Mukherjee <[email-masked]>;
 Alghamdi Mohammed <[email-masked]> 
Subject: Fwd: [#4126679] - 6132069194 / Deferent color

 

 

 

 
 
External email sender, please take precaution.

 

 

 

   

 

 
 
 HI team, 
 
As per WH it is misuse issue however, the customer reported this issue at the same day of delivery. 
 
Please check and advice for this issue. 
 
Best Regards, 

 

 
 CS team, 

 

 

 
 
4126679:1125156

 

 
 
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4126679:1125156

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com