Subject: Fw: Daily performance summary for LiveSalesman team for Apr 26th, 2022
From: Deeksha Dadu <[email-masked]>
To: amir aziz <[email-masked]>
Date: Wed, 27 Apr 2022 08:59:12 +0000

________________________________
From: Saurabh Dadu <[email-masked]>
Sent: Wednesday, April 27, 2022 2:20 PM
To: Deeksha Dadu <[email-masked]>
Subject: Fw: Daily performance summary for LiveSalesman team for Apr 26th, 2022

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Hasan Razakhan <[email-masked]>
Sent: 27 April 2022 12:43 PM
To: Aniyam Developer <[email-masked]>; Ashish Dabral <[email-masked]>; Yahia Taha <[email-masked]>; Faizal Maradeya <[email-masked]>; Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>
Subject: RE: Daily performance summary for LiveSalesman team for Apr 26th, 2022

@Yahia Taha<mailto:[email-masked]> – There are more than 250 open Whatsapp ticket above 7 days.

Can this be looked and clear immediately.

Also, there are 17 tickets above 7 days for emails.

  *   Total count of ageing for Whatsapp open:

Facebook

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

Malek Hosan

0

0

0

0

0

11

11

Ali hazzaa

0

5

1

7

5

29

47

! Hassan Saeed

4

6

4

6

5

11

36

Naji Shabanh

0

3

1

2

4

12

22

Mohiuddin Lsm

2

4

11

7

4

14

42

Ali Ibraheem

1

3

3

1

3

8

19

Doaa Almutawa

16

1

3

3

2

6

31

Asma Alotaibi

0

5

3

2

4

11

25

Jaber Almarri

0

3

0

4

0

4

11

Rayan Suliman

0

0

0

0

0

5

5

Alhamzi Mohammed

2

0

0

0

0

2

4

Abdallah Ahemad

0

0

2

3

3

9

17

Faisal Abdullah

3

7

5

3

3

5

26

Khaled Sufian

0

1

1

6

1

3

12

Mohad Kmali

6

4

5

4

1

6

26

Abdullah Abuthnain

1

0

0

3

0

2

6

Abdullah Otaibi

2

0

1

1

3

3

10

taher Mohammad

2

0

3

3

2

4

14

Md Yahya

2

2

0

2

1

1

8

Sultan Motawa

4

3

2

6

2

2

19

Hasan Nour

0

1

0

2

0

0

3

Waseem Ahemad . Khan

0

0

1

0

0

0

1

Mosab Mohammed Abdalla Nasreldin

1

0

1

0

0

0

2

Grand Total

46

48

47

65

43

148

397

From: HB report <[email-masked]>
Sent: Wednesday, April 27, 2022 6:47 AM
To: [email-masked]; [email-masked]; Yahia Taha <[email-masked]>; Faizal Maradeya <[email-masked]>; [email-masked]; [email-masked]; Hasan Razakhan <[email-masked]>; [email-masked]
Subject: Daily performance summary for LiveSalesman team for Apr 26th, 2022

External email sender, please take precaution.

[https://www.avmechat.in/epos/assets/images/logo.jpg]

Please find listed below the performance data for the LiveSalesman team for Apr 26th, 2022.

  *   Total tickets created :

Total tickets created

Groups

Agent Name

Facebook KSA HB

HomeBox KSA

Whatsapp resolved

Whatsapp open

Grand Total

Mosab Mohammed Abdalla Nasreldin

0

0

1

1

2

! Hassan Saeed

0

1

0

0

1

Doaa Almutawa

0

6

0

3

9

taher Mohammad

0

1

0

0

1

Raghwendra Pratap Singh

0

0

0

0

0

Aws Adra

0

0

0

0

0

Abdullah Abuthnain

0

0

17

1

18

Faisal Abdullah

0

0

18

0

18

Mohad Kmali

0

0

38

3

41

Rayan Suliman

0

0

15

0

15

Ali hazzaa

0

0

0

1

1

Jok Kuol

0

0

0

0

0

Hasan Nour

1

0

0

0

1

Abu Sufian

0

0

0

0

0

Amir Aziz

0

0

0

0

0

Ankit Kumar

0

0

0

0

0

Malek Hosan

0

0

0

0

0

Tathru Nukhu

0

0

0

0

0

Waseem Ahemad . Khan

0

0

0

0

0

Alhamzi Mohammed

0

0

0

0

0

Grand Total

1

8

89

9

107

  *   Whatsapp chat type:

HB Chat Type

Reason Category

Sub Reason

Count of HB Chat Type

Customer Services

Delivery Related

(blank)

1

Refunds and Cancelations

(blank)

1

Customer Services Total

2

PreSales

Product Related

(blank)

13

PreSales Total

13

Grand Total

15

  *   Total count of ageing for Facebook KSA HB:

Facebook

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

Hasan Nour

1

0

0

0

0

0

1

Grand Total

1

0

0

0

0

0

1

  *   Total count of ageing for Whatsapp open:

Facebook

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

Malek Hosan

0

0

0

0

0

11

11

Ali hazzaa

0

5

1

7

5

29

47

! Hassan Saeed

4

6

4

6

5

11

36

Naji Shabanh

0

3

1

2

4

12

22

Mohiuddin Lsm

2

4

11

7

4

14

42

Ali Ibraheem

1

3

3

1

3

8

19

Doaa Almutawa

16

1

3

3

2

6

31

Asma Alotaibi

0

5

3

2

4

11

25

Jaber Almarri

0

3

0

4

0

4

11

Rayan Suliman

0

0

0

0

0

5

5

Alhamzi Mohammed

2

0

0

0

0

2

4

Abdallah Ahemad

0

0

2

3

3

9

17

Faisal Abdullah

3

7

5

3

3

5

26

Khaled Sufian

0

1

1

6

1

3

12

Mohad Kmali

6

4

5

4

1

6

26

Abdullah Abuthnain

1

0

0

3

0

2

6

Abdullah Otaibi

2

0

1

1

3

3

10

taher Mohammad

2

0

3

3

2

4

14

Md Yahya

2

2

0

2

1

1

8

Sultan Motawa

4

3

2

6

2

2

19

Hasan Nour

0

1

0

2

0

0

3

Waseem Ahemad . Khan

0

0

1

0

0

0

1

Mosab Mohammed Abdalla Nasreldin

1

0

1

0

0

0

2

Grand Total

46

48

47

65

43

148

397

  *   Total count of ageing for Emails:

Whatsapp

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

Malek Hosan

0

0

0

0

0

1

1

Hamza.abuazzam Nouri Abuazzam

2

1

1

3

1

7

15

Alhamzi Mohammed

0

1

0

0

0

1

2

Ali hazzaa

1

0

0

0

0

2

3

Mohad Kmali

1

1

0

0

1

0

3

Doaa Almutawa

35

2

0

1

0

0

38

Mohiuddin Lsm

1

0

1

0

0

0

2

Md Yahya

2

3

0

0

0

0

5

! Hassan Saeed

3

4

0

0

0

0

7

Faisal Abdullah

3

0

0

0

0

0

3

Jaber Almarri

1

0

0

0

0

0

1

Khaled Sufian

1

1

0

0

0

0

2

Naji Shabanh

0

1

0

0

0

0

1

Sultan Motawa

1

1

0

0

0

0

2

Abdullah Otaibi

1

0

0

0

0

0

1

taher Mohammad

3

0

0

0

0

0

3

Grand Total

55

15

2

4

2

11

89

Please feel free to reach out for any further clarifications.

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