Subject: RE: [#3421155] - Conversation with Ali
From: Amani Aldossary <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>, HB.CCCKSA <[email-masked]>, Landmark Group <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Kalyan Khadka <[email-masked]>, Raneem Alqutub <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 8 Dec 2021 07:39:02 +0000

Dear @Yahia Taha<mailto:[email-masked]>

I tried to contact the customer but no answering.

Best Regards
Amani.Aldossri
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Tuesday, December 7, 2021 1:58 PM
To: Amani Aldossary <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>; HB.CCCKSA <[email-masked]>; Landmark Group <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>; Kalyan Khadka <[email-masked]>; Raneem Alqutub <[email-masked]>; Crys_HBKSA <[email-masked]>; [email-masked]
Subject: RE: [#3421155] - Conversation with Ali

@Amani Aldossary<mailto:[email-masked]> please call the customer and inform, warranty doesn’t cover misuse cases.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 7, 2021 11:39 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3421155] - Conversation with Ali

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent the inspection team to check the issue and reports as follows

  *   The subjected order was delivered on 09-Jan-2021.
  *   As per team, the top of the Angelic 6 Door Wardrobe and inside shelfs, center pc has affected by water leakage from AC as you can see in the attached video.
  *   It is misuse by the customer.
  *   Cannot repair without replacement.
  *   Item was billed as WWD.
  *   Item id 159363659 Angelic 6 Door Wardrobe
  *   Item was billed as WWD.
  *   To close the issue, we need to change complete wardrobe as half of it got affected by the water leakage.
  *   Since it is misuse, pls advise further.
  *   Stock in SOH “43” pc.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-HDO
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[lg]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 07, 2021 6:56 AM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3421155] - Conversation with Ali

External email sender, please take precaution.
Hi Team.

The customer is following up regarding this issue.
Please update.

The customer complains about assembly for the door of wardrobe and the item is wet there is wet spots on the wood.

Please check and action.

Order: 29014201975820201222
CRM: 3327153
Thanks&Regards.
The Support Team.
On Tue, 23 Nov at 4:42 PM , Kalyan.khadka <[email-masked]<mailto:[email-masked]>> wrote:
Find the driver details below

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4MDQxNDE1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jGmguP_Nvw8x3Qt_D2TF1bAWwMrvmf6oqg5SNE4aJGg]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 23, 2021 2:24 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3421155] - Conversation with Ali

External email sender, please take precaution.
Please take a look at ticket #3421155<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3421155> raised by . ([email-masked]<mailto:[email-masked]>).

​Hi Team.

The customer complains about assembly for the door of wardrobe and the item is wet there is wet spots on the wood.

Please check and action.

Order: 29014201975820201222
CRM: 3327153

Thanks&Regards.
The Support Team.

On Sun, 21 Nov at 7:05 PM , . <[email-masked]<mailto:[email-masked]>> wrote:
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
مساء الخير
06:17 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
مرحبا شكرا لاختياركم هوم بوكس اسمي رامي كيف يمكنني مساعدتك؟
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
طلبتني قبل شوي صور
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_o54jpis0v5_b332c5dcb803366334957e33863890dadc2bd235c6]
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_27sok7i9fs_b18d304fc7278f3c9d52262cbcd5c595e74d99b9b2]
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_qeih2em8np_b93144fce6a49e870e5ed4ca15a19be976588dd728]
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_5fgof01trk_0d620b9f8a717660121ed36d50ab2107fafa148371]
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_978kpki2i8_d0f8c1fcb6deeb3bb4658ce7068c480c0056adfcb8]
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_4ktsfl41hl_a6328bb85d8253918202b905c7187634441fec49cc]
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_vp7ha5d39c_1bbf000146eacae0e01a8aa9d925c6edb4c32775de]
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_8lsif8r3o2_83d9471b54a9127e68a4ca8f14e778ba5f254ba2bc]
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_nkguji1vak_ce018b586a65e3c57d56e564a2ee899f343c1e4e62]
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_cjbfhfljko_31354b2209d871f4328fd3332bd2b60e27c35d7be6]
06:35 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_muq15sth4r_78d769a7aa6dfcf6b56fd368968d2d57d222cadcfd]
06:35 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
اين الضرر عزيزي العميل؟
06:42 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
الضرر موية وتفكفك
06:42 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
والباب الي فيه المراية من يوم ركبتو عندي م ينقفل
06:43 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
عزيزي العميل هذه حالة سوء استخدام ولايمكننا رفع طلب صيانة لذلك
06:46 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
نعتذر بشدة عزيزي العميل
06:46 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
والضمان على ايش
06:47 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
دام سواء استخدام
06:47 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
انا احتاج تصلحو الباب دام كذا منكم المشكله
06:47 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_7317ed8d815835133c3a0b3fe4c76cd608bf5945e3a52e5c378b1993ae366366/img_14sksmjli4_1f4a76a7e9c0943aa5539f97a561ffaed3b98eee18]
هذا عيب منكم
06:49 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
ما هي مشكلة الباب عزيزي العميل
06:50 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
ماينقفل
06:50 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
يحتاجله وزن من يوم تركب
06:50 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
يرجى تزويدي بصورة توضح المنتج بشكل كامل
06:50 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
* File attached - 63644ee4bb94c73df6a96ebb.mp4 *
06:52 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
29014201975820201222
06:52 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
يرجى تزويدي بالبريد الالكتروني الخاص بكم من فضلك
06:52 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
[email-masked]<mailto:[email-masked]>
06:53 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
يرجى العلم انه قد تم رفع المشكلة الخاصة بكم الى الفريق المختص ويتم العمل على حلها حاليا, سيقوم الفريق المختص بارسال المتسجدات حول ذلك عبر البريد الالكتروني
رقم الشكوى 3327153
06:54 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
هل يمكنني مساعدتك بأي شيء اخر؟
06:54 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
نعم
06:55 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
ايش الحل بالدولاب
06:55 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
هم يتم اصلاحه
06:55 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
هل*
06:57 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
هل له حل الدولاب بخصوص المويه
06:57 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
لا يوجد لدي معلومات حول ذلك
07:03 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
تشوفلي الموضوع اذا امكن
07:03 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
على ايه حال عزيزي العميل سيقوم الفريق بزيارتكم خلال 5 ايام عمل
07:04 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
واكون لك شاكر
07:04 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
لصيانة الباب
07:04 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
تسلم
07:04 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
قم باطلاع الفريق على ذلك
07:04 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
اوك
07:04 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
وان كان بمقدور الفريق مساعدتكم لن نترردد ابداا
07:04 PM, 21st Nov
Rami
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
كان من دواعي سروري مساعدتكم, شكرا لتسوقكم معنا نتمنى لكم يوما رائعا
07:04 PM, 21st Nov
Ali
[https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png]
شكرا
07:05 PM, 21st Nov
View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/551914842675929>

3421155:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

3421155:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com