Subject: RE: [#3107592] - Conversation with Samah Mohammed
From: Yahia Taha <[email-masked]>
To: Thikra Alhazazi <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Landmark Group <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Kalyan Khadka <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Syed Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nada Hattar <[email-masked]>
Date: Thu, 2 Dec 2021 13:05:26 +0000

@Thikra Alhazazi<mailto:[email-masked]> please call the customer and inform below inspection feedback, warranty doesn’t cover misuse cases.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]>
Sent: Thursday, December 2, 2021 3:32 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Landmark Group <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Subject: RE: [#3107592] - Conversation with Samah Mohammed

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent our team for re-fixing and reports as follows:

  *   The subjected order was delivered on 12 Mar 2020 in Al Mutanazaha.
  *   As per team the Milan 3-Seater Recliner Sofa is completely damaged as you can see in the attached picture.
  *   The base of the recliner damaged, the hydraulic is not working at all and the fabric got teared from the joints.
  *   It seems rough used by customer.
  *   It is misuse by the customer.
  *   Additionally, earlier the item was delivered in Jeddah, and he moved out to Al Laith.
  *   Some damaged might be happened during transportation as well.
  *   It cannot repair without replacement.
  *   Item id 161968189 Milan 3-Seater Recliner Sofa Color: Brown.
  *   Stock in SOH “0”
  *   Attached videos for your reference.
  *   Pls advise further

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-HDO
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[lg]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 01, 2021 4:32 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3107592] - Conversation with Samah Mohammed

External email sender, please take precaution.
Hi Team,

Order no :  6469521481
CRM. 3147500/3178837

Cx saying team visited and took some pictures, kindly update us on this issue.

Thanks & Regards
The Support Team

3107592:1125156
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