Subject: RE: 29008201869620200221 #صيانه
From: Yahia Taha <[email-masked]>
To: Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, Andalus Shopmanagerhb <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>, Crys_HBKSA <[email-masked]>, AmirKhan <[email-masked]>, Mujahid Abdul <[email-masked]>, Bratindra Mukherjee <[email-masked]>, arnel ferfas <[email-masked]>, Kalyan Khadka <[email-masked]>, "[email-masked]" <[email-masked]>, Crys_HBKSA <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Andalus Hbma <[email-masked]>, Andalus Hbrtl <
Date: Tue, 23 Nov 2021 12:51:19 +0000

@Raneem Alqutub<mailto:[email-masked]> kindly arrange to call the customer and update below inspection feedback.

@Andalus Shopmanagerhb<mailto:[email-masked]> dear store team FYI in case customer visit your store.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]>
Sent: Tuesday, November 23, 2021 3:36 PM
To: Yahia Taha <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>; Crys_HBKSA <[email-masked]>; AmirKhan <[email-masked]>; Mujahid Abdul <[email-masked]>; Bratindra Mukherjee <[email-masked]>; arnel ferfas <[email-masked]>
Subject: RE: 29008201869620200221 #صيانه

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent our team for inspection and reports as follows:

  *   The subjected order was delivered on 23-Feb-2021.
  *   As per team there is damaged in left side and one leg of Valentina 3-Seater Sofa Bed W/5 Cushions-Mint Green.
  *   It seems customer change its place dragging it or someone jump over it.
  *   It is misuse by the customer.
  *   It has already been 21 months since the delivery done.
  *   As per confirmation from workshop the left side can be repair but cannot repair the legs of the sofa.
  *   To close the issue, we need to change 1 leg but the legs not available in entire KSA.
  *   Since leg is unable to repair, there is no benefit repairing the left part only.
  *   Attached pictures and video is for your reference.
  *   Item was billed as SSD.
  *   Item id 159738858 Valentina 3 Seater Sofa Bed W/5 Cushions-Mint Green-
  *   Stock in SOH “0”
  *   Customer wants to repair or replace the item.
  *   Kindly advise further.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-HDO
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[lg]

From: Kalyan Khadka
Sent: Saturday, November 20, 2021 2:02 PM
To: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29008201869620200221 #صيانه

Hi team.

We will send team tomorrow to check the issue

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 20, 2021 12:25 PM
To: AmirKhan <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: 29008201869620200221 #صيانه

External email sender, please take precaution.

Dear team,

 CCC manager approved the maintenance but no one has contacted the customer yet

Please check and advice

Order No:29008201869620200221

CRM:3296387

Best Regards,

Asif Mohdyusuf [email-masked]<mailto:[email-masked]>

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