Subject: RE: 29016201074120210930
From: Yahia Taha <[email-masked]>
To: Thikra Alhazazi <[email-masked]>
Cc: Nada Hattar <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Hcmadina Wh <[email-masked]>, Crys_HBKSA <[email-masked]>, Homebox Manager Rasheed Mall Madin <[email-masked]>, Shamsheer Musthafa <[email-masked]>, HB.CCCKSA <[email-masked]>, Ismail Aboukhater <[email-masked]>, Kalyan Khadka <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 16 Nov 2021 06:16:06 +0000

@Thikra Alhazazi please call the customer and update below inspection feedback.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com

-----Original Message-----
From: Hcmadina Wh <[email-masked]>
Sent: Monday, November 15, 2021 6:25 PM
To: Yahia Taha <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Crys_HBKSA <[email-masked]>; Homebox Manager Rasheed Mall Madin <[email-masked]>; Shamsheer Musthafa <[email-masked]>; HB.CCCKSA <[email-masked]>; Ismail Aboukhater <[email-masked]>; Kalyan Khadka <[email-masked]>
Subject: RE: 29016201074120210930

Dear Mr. Yahia

Regarding below trail mail, we sent our inspection team, and the reports as follows-

     The invoice was delivered on 06-Oct-2021.
       As per team, there is no issue on the product.
       As customer complaint that there is ply down the seating cushion in 162369252 Edison 3Seater Sofa W/2Cushions-Charcoal, 162369253 Edison 2Seater Sofa W/2Cushions-Charcoal & 162369254 Edison 1Seater Sofa W/1Cushions-Charcoal.
      This is what the design is, and it comes as it is.
      it is not product issue.
       It has already been one months since the delivery done.
       item is already fixed and wants to return and get his refund
       it seems customer wants to cancel hence he is making excuse.
      it does not require any re-fixing since it was designed for what it is.
       Item ID 162369252# 162369253# 162369254
       Item qty-4
       Item was billed as WWD.
       Attached picture is for your reference
       Customer wants replacement.
       Kindly advise further.
     Mr. TLAL MUHAMMED  Mob#0597288869

Regards,

Naiju

-----Original Message-----
From: Hcmadina Wh
Sent: Tuesday, November 09, 2021 2:46 PM
To: Crys_HBKSA <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Subject: RE: 29016201074120210930

Dear Team,

We will arrange team for inspection on 11th Nov

Regards

Naiju

-----Original Message-----
From: Crys_HBKSA <[email-masked]>
Sent: Tuesday, November 09, 2021 2:33 PM
To: Hcmadina Wh <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Mohammad Tarabishi <[email-masked]>
Subject: 29016201074120210930

External email sender, please take precaution.

Dear Team,

the customer called again his issue still not resolved , . inspection team has visited him and told that within 5 days he will be contacted but nothing happen since then. please check the CRM#3213476 and do the needful,

CRM#3213476

Order No: 29016201074120210930

Best Regards,
Ghaith

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