Subject: RE: [#3205410] - crm damaged itme
From: Crys_HBKSA <[email-masked]>
To: Yahia Taha <[email-masked]>, Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Feederwarehouse Abha <[email-masked]>, Hcoasisabha Warehouse <[email-masked]>, Landmark Group <[email-masked]>, HBfeederwarehouse Abha <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 31 Oct 2021 16:14:30 +0000

reminder
العميل يشتكي من التأخير في صيانة المنتج
________________________________
From: Yahia Taha [[email-masked]]
Sent: Monday, October 11, 2021 12:52 PM
To: Raneem Alqutub; Nada Hattar; Crys_HBKSA
Cc: HB.CCCKSA; Feederwarehouse Abha; Hcoasisabha Warehouse; Landmark Group; HBfeederwarehouse Abha; [email-masked]
Subject: RE: [#3205410] - crm damaged itme

@Raneem Alqutub<mailto:[email-masked]> please assign one agent to call the customer and inform below inspection feedback.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: HBfeederwarehouse Abha <[email-masked]>
Sent: Monday, October 11, 2021 12:46 PM
To: Yahia Taha <[email-masked]>; Landmark Group <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Feederwarehouse Abha <[email-masked]>; Hcoasisabha Warehouse <[email-masked]>
Subject: RE: [#3205410] - crm damaged itme

Dear team,

Please find the inspection report & advice.

Thanks & Regards
Suman

From: HBfeederwarehouse Abha
Sent: Sunday, October 10, 2021 9:44 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3205410] - crm damaged itme

Noted ,

We will send team for inspection.

Thanks & Regards
Suman

From: Yahia Taha
Sent: Sunday, October 10, 2021 9:13 AM
To: Landmark Group <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3205410] - crm damaged itme

Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cd487f5be031c4f5f249208d98c9bf0a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695424946064523%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MTmd04D3iQ1nOaLLRCl4OZ7lfFfydm6mHzCERcubQbo%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cd487f5be031c4f5f249208d98c9bf0a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695424946074517%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B5LpZnt1thUUSjYz863ZGpW5P1HAjsOhG%2BWb3icpCfs%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 10, 2021 1:47 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3205410] - crm damaged itme

External email sender, please take precaution.
Please take a look at ticket #3205410<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3205410&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cd487f5be031c4f5f249208d98c9bf0a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695424946084513%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4tpIr2qB%2F5bPhGZcCikHkERtHhYmE07SKLDofgjiApA%3D&reserved=0> raised by نوف محمد ([email-masked]<mailto:[email-masked]>).

Dear yahia.

Prolbem statment:  Need appproval for inspetion .  stitching on sofa is separated image sent to wh
Order no: /Invoice no: 6294270566
CRM no:  :   3207542
Item Id:  162845282

Thanks and Regard
The support team.
On Sat, 9 Oct at 7:09 PM , نوف محمد <[email-masked]<mailto:[email-masked]>> wrote:
نوف
[Image removed by sender.]
سلام عليكم
07:01 PM, 09th Oct

New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
07:01 PM, 09th Oct

New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
07:01 PM, 09th Oct

نوف
[Image removed by sender.]
مساء الخير
07:01 PM, 09th Oct

New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
07:01 PM, 09th Oct

New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
07:01 PM, 09th Oct

نوف
[Image removed by sender.]
1
07:01 PM, 09th Oct

New
[Image removed by sender.]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
07:02 PM, 09th Oct

نوف
[Image removed by sender.]
5
07:02 PM, 09th Oct

New
[Image removed by sender.]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
07:02 PM, 09th Oct

نوف
[Image removed by sender.]
1
07:02 PM, 09th Oct

New
[Image removed by sender.]
يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
07:02 PM, 09th Oct

نوف
[Image removed by sender.]
6294270566
07:04 PM, 09th Oct

New
[Image removed by sender.]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
07:04 PM, 09th Oct

samah
[Image removed by sender.]
مساء الخير معك سماح ويسرني أن أساعدك اليوم
07:04 PM, 09th Oct

نوف
[Image removed by sender.]
هلا سماح
07:04 PM, 09th Oct

نوف
[Image removed by sender.]
انا شاريه كنب من عندكم رقم الفاتوره 6294270566
07:04 PM, 09th Oct

نوف
[Image removed by sender.]
وحصل مشكله في وحده من القطع
07:05 PM, 09th Oct

samah
[Image removed by sender.]
ماهي المشكلة ؟
07:06 PM, 09th Oct

نوف
[Image removed by sender.]
ارسل صوره
07:06 PM, 09th Oct

نوف
[Image removed by sender.]
عادي
07:06 PM, 09th Oct

samah
[Image removed by sender.]
نعم بالتاكيد
07:07 PM, 09th Oct

نوف
[Image removed by sender.]
[Image removed by sender.]
انفكت الخياطه زي ماهو واضح بالصوره
07:07 PM, 09th Oct

samah
[Image removed by sender.]
سأقوم برفع شكوى لك للفريق المعني وسيتم التواصل معك قريباً لحل الأمر
07:08 PM, 09th Oct

samah
[Image removed by sender.]
سيتم التواصل معك بين 3 -5 ايام عمل
07:08 PM, 09th Oct

نوف
[Image removed by sender.]
يعطيك العافيه
07:08 PM, 09th Oct

samah
[Image removed by sender.]
هل لديك استفسار أخر؟
07:08 PM, 09th Oct

نوف
[Image removed by sender.]
تمام ..شكراً عزيزتي
07:08 PM, 09th Oct

samah
[Image removed by sender.]
كان من دواعي سروري مساعدتكم.
07:08 PM, 09th Oct

View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F536725545060887&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cd487f5be031c4f5f249208d98c9bf0a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695424946084513%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BEfVQuOa%2FC42LER%2BDQhy%2FqYPA6Jn%2BCCSQr2veFbQzDo%3D&reserved=0>

3205410:1125156
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