Subject: RE: MOC -6343415883-Damaged item
From: Vakeel Ahmad <[email-masked]>
To: Ismail Aboukhater <[email-masked]>, Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, hbriyadh delivery <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, "AHMED HASSAN" <[email-masked]>, 'Crys_HBKSA' <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 21 Oct 2021 12:42:39 +0000

Hi Ismail,

HDO team reached customer's location to resolve this pending delivery but She is very angry with team She said i want to cancel it. please advise..

Team Ramhari 0540326067

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Vakeel Ahmad
Sent: Thursday, October 21, 2021 11:32 AM
To: Ismail Aboukhater <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; hbriyadh delivery <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; AHMED HASSAN <[email-masked]>; 'Crys_HBKSA' <[email-masked]>; [email-masked]
Subject: RE: MOC -6343415883-Damaged item

Hi Ismail,

The team will try to replace the full bed's new PC today as per the CRM ID given below. Please advise..

3189273
10/3/2021 10:41:00 AM
6343415883
Aalali Afnan
500540735
Complaints
QI_162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White _ Bed headboard base wood damage and parts scratched please arrange replacement new carton to Ramhari team.

Work Order Number
Delivery Date
Delivery Type
Delivery Source
Truck ID
Driver
Driver Name
Driver Mobile No
Invoice No
CRM ID
Work Order Details
Invoice Work Order Status Description
Remarks
Customer Name
Mobile No
Subzone
Area
Work Order Status Description
244978
11-Oct-2021
OTHERS
LRBW
LMG_BJB2964
5163943
Albatol Saleh
0540326067
6343415883

PENDING: CRM ID 3189273
Close
Customer does not agree for replacement CRM ID 3189273
Aalali Afnan
500540735
Riyadh
Al Masif Riyadh
Close
244236
05-Oct-2021
OTHERS
LRBW
LMG_BJB2964
5163943
Albatol Saleh
0540326067
6343415883

PENDING: CRM ID 3189273
Close
Customer does not agree for replacement CRM ID 3189273.
Aalali Afnan
500540735
Riyadh
Al Masif Riyadh
Close
246518
21-Oct-2021
OTHERS
LRBW
LMG_BJB2964
5163943
Albatol Saleh
0540326067
6343415883

PENDING: CRM ID 3189273
Open

Aalali Afnan
500540735
Riyadh
Al Masif Riyadh
Open
242625
23-Sep-2021
OTHERS
LRBW
LMG_BJB2964
5163943
Albatol Saleh
0540326067
6343415883

CCC Inspection :
Close
Bed HB damaged by the customer it is case of misuse.
Aalali Afnan
500540735
Riyadh
Al Masif Riyadh
Close

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 21, 2021 10:11 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; 'Crys_HBKSA' <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: MOC -6343415883-Damaged item

Hi MR @Yahia Taha<mailto:[email-masked]>

Kindly approve to make full replacement for the item and I will persuade her with the same since she is asking now for refund only .

3220285
10/13/2021 6:39:18 PM
6343415883
Aalali Afnan
500540735
Enquiry
Customer does not agree for replacement CRM ID 3189273. Team Ramhari WO#244978.
CLS
6109
More<javascript:openpopup('3220285','AE')>
3201108
10/6/2021 7:48:52 PM
6343415883
Aalali Afnan
500540735
Enquiry
Customer does not agree for replacement CRM ID 3189273. Team Ramhari WO#244236.
CLS
6109
More<javascript:openpopup('3201108','AE')>
3189273
10/3/2021 10:41:00 AM
6343415883
Aalali Afnan
500540735
Complaints
QI_162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White _ Bed headboard base wood damage and parts scratched please arrange replacement new carton to Ramhari team.
CLS
6109
More<javascript:openpopup('3189273','AE')>
3170613
9/26/2021 12:35:04 PM
6343415883
Aalali Afnan
500540735
Request
162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White // The customer was informed of the response to the previous complaint 3167785, the usage policy was clarified, and he was persuaded to maintain, please follow up to repair the product ASAP
CLS
500027
More<javascript:openpopup('3170613','AE')>
3167785
9/25/2021 12:52:42 PM
6343415883
Aalali Afnan
500540735
Enquiry
Customer have complaint after 10 days of delivery, it is case of misuse the inspection team tried to re-install the bed and inform them we will arrange replacement by parts but customer said I wants cancel it. please inform to customer open condition item cannot be return. Team Ramhari WO#242625.
CLS
6148
More<javascript:openpopup('3167785','AE')>
3166773
9/25/2021 6:16:41 AM
6343415883
Aalali Afnan
500540735
Complaints
162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White on part of the item gets disassembled even before using. Please check pictures
CLS
500125
More<javascript:openpopup('3166773','AE')>
3163969
9/23/2021 7:30:22 AM
6343415883
Aalali Afnan
500540735
Complaints
As per cx the product hasnt been used and broke all of a sudden. Kindly arrange a team and do the needful
CLS
500126
More<javascript:openpopup('3163969','AE')>
3104949
8/31/2021 6:36:04 PM
6343415883
Aalali Afnan
500540735
Enquiry
Dear CCC Postponed as per customer due to customer not available in house and we inform to him most Call CCC, please check and reschedule as per his request
CLS
219128
Mor<javascript:openpopup('3104949','AE')>

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444620867%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YDrCNeOceihXBE8PMeeioS9B0MFPldTryFlAUuk18dk%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444630826%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kz1PJpq68Bmery0jtCzP0kODWqpfHxuWGD0MIse52A0%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 5:17 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; 'Crys_HBKSA' <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: MOC -6343415883-Damaged item

Rejected, please follow the return policy.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444630826%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yEIcGYSiTf8RQV18p6lsZe6uaDk%2FVa6XryF92emFXu4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444640795%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HRkXhCN7e1%2BjGR3I9JwBvMR%2Fs3KL%2BsDVaJEihUoytyA%3D&reserved=0>
[lg][hb]

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 5:05 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi Mr., @Yahia Taha<mailto:[email-masked]>

It is MOC case ,kindly approve to return the item and make refund .

3170613
9/26/2021 12:35:04 PM
6343415883
Aalali Afnan
500540735
Request
162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White // The customer was informed of the response to the previous complaint 3167785, the usage policy was clarified, and he was persuaded to maintain, please follow up to repair the product ASAP
CLS
500027
More<javascript:openpopup('3170613','AE')>
3167785
9/25/2021 12:52:42 PM
6343415883
Aalali Afnan
500540735
Enquiry
Customer have complaint after 10 days of delivery, it is case of misuse the inspection team tried to re-install the bed and inform them we will arrange replacement by parts but customer said I wants cancel it. please inform to customer open condition item cannot be return. Team Ramhari WO#242625.
CLS
6148
More<javascript:openpopup('3167785','AE')>
3166773
9/25/2021 6:16:41 AM
6343415883
Aalali Afnan
500540735
Complaints
162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White on part of the item gets disassembled even before using. Please check pictures
CLS
500125
More<javascript:openpopup('3166773','AE')>
3163969
9/23/2021 7:30:22 AM
6343415883
Aalali Afnan
500540735
Complaints
As per cx the product hasnt been used and broke all of a sudden. Kindly arrange a team and do the needful
CLS
500126
More<javascript:openpopup('3163969','AE')>
3104949
8/31/2021 6:36:04 PM
6343415883
Aalali Afnan
500540735
Enquiry
Dear CCC Postponed as per customer due to customer not available in house and we inform to him most Call CCC, please check and reschedule as per his request
CLS
219128
More<javascript:openpopup('3104949','AE')>

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444640795%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=URKZiiJ7iuucP915B2eYBPhw0uLEH5XKbEQ6v6OGXro%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444650736%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oNgWX0pA5XDyU3a8XcmpHKijFcQfcXKndzFGR%2FmdiZc%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 4:31 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi Ismail,

Customer refused to take replacement and they annoyed with team saying I have already informed CCC that I want to cancel this item so why are you bringing replacement.

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444650736%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oNgWX0pA5XDyU3a8XcmpHKijFcQfcXKndzFGR%2FmdiZc%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444660690%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=okpDcYAo1ZA9%2Ff2vuRdNGT0Aec7CdLh30b4OxQilU3k%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 4:18 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item
Importance: High

Hi @Vakeel Ahmad<mailto:[email-masked]>

Please update the customer issue is resolved or still pending .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444660690%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B78WGirbDmSOC6pfRsMitSF5Oxvq1m4E%2F07pLZgBKS8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444670647%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yrbJLSNHQ7YdkJhgD35En2SHPLqJ6w66jKrlsHkFF0w%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 12:08 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi Ismail,

Inspection team will do this pending delivery today.

PENDING: CRM ID 3189273

Work Order Number
Delivery Date
Delivery Type
Delivery Source
Truck ID
Driver
Driver Name
Driver Mobile No
Invoice No
CRM ID
Work Order Details
Invoice Work Order Status Description
244978
11-Oct-2021
OTHERS
LRBW
LMG_BJB2964
5163943
Albatol Saleh
0540326067
6343415883

PENDING: CRM ID 3189273
Open

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444670647%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yrbJLSNHQ7YdkJhgD35En2SHPLqJ6w66jKrlsHkFF0w%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444680601%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3PZ6N03isDvQoiBu0spdkhkrXASBbnW%2FvRfO4VpVSKs%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 12:00 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi @Vakeel Ahmad<mailto:[email-masked]>

Kindly confirm for what we will send the team today for change the damaged parts or for inspection ?

Inspection team to check the compliant (11 Oct)

Relace the damaged parts 5 Oct

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444680601%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qF%2BmWLGdRoT45ClzZg0v8iUsP0%2BiAoC6F%2FJEt4zbTk8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444690558%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ohyAqrSe1PmrxMmE1IQpUIDoOI5mzzsUPEzZLkiXSGE%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 11:30 AM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi Ismail,

The inspection team will visit today to check the complaint, please see the team and WO details below.

Work Order Number
Delivery Date
Delivery Type
Delivery Source
Truck ID
Driver
Driver Name
Driver Mobile No
Invoice No
CRM ID
Work Order Details
Invoice Work Order Status Description
244978
11-Oct-2021
OTHERS
LRBW
LMG_BJB2964
5163943
Albatol Saleh
0540326067
6343415883

PENDING: CRM ID 3189273
Open

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444690558%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ohyAqrSe1PmrxMmE1IQpUIDoOI5mzzsUPEzZLkiXSGE%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444700520%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EWxa%2FFjBYyGQNpG2ntn8%2FEUlPJLTDFOWn%2BrdqR7fESg%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 9:29 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi @Vakeel Ahmad<mailto:[email-masked]>

Any update

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444710479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TKqLmfFzneQJOoe3BLxuyq1l9hLmSyuGTgN5J1buNRQ%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444710479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mASZQyWFUX%2B%2BXFIwTrvQlPgnsSEYuRcdj%2BRQ%2Fm370Zw%3D&reserved=0>
[lg][hb]

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 10, 2021 4:14 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi @Vakeel Ahmad<mailto:[email-masked]>

Kindly update the date and I will convince the customer again .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444720434%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6mzSx6dXduNo0fT55LwagPOBSKTw5DAkoG%2B%2BlHcqWPM%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444720434%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sbS%2B%2FimN5xOZJPaEJMznZp4bLcVMWeO0kK3EuGWFMyk%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 7, 2021 4:55 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi Ismail,

Please advise how to resolve this issue..

Work Order Number
Delivery Date
Delivery Type
Delivery Source
Truck ID
Driver
Driver Name
Driver Mobile No
Invoice No
CRM ID
Work Order Details
Invoice Work Order Status Description
Remarks
Customer Name
Mobile No
Subzone
Area
244236
05-Oct-2021
OTHERS
LRBW
LMG_BJB2964
5163943
Albatol Saleh
0540326067
6343415883

PENDING: CRM ID 3189273
Close
Customer does not agree for replacement CRM ID 3189273.
Aalali Afnan
500540735
Riyadh
Al Masif Riyadh
242625
23-Sep-2021
OTHERS
LRBW
LMG_BJB2964
5163943
Albatol Saleh
0540326067
6343415883

CCC Inspection :
Close
Bed HB damaged by the customer it is case of misuse.
Aalali Afnan
500540735
Riyadh
Al Masif Riyadh

3189273
10/3/2021 10:41:00 AM
6343415883
Aalali Afnan
500540735
Complaints
Damages After Delivery
Scratches/ Cracks
Closed
Wakeel Ahmed
RIYADH
QI_162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White _ Bed headboard base wood damage and parts scratched please arrange replacement new carton to Ramhari team.
We will send COD team as soon as possible to resolve pending delivery.
Delivery Dept
Pending Delivery
Approved
We will send COD team as soon as possible to resolve pending delivery.
04-Oct-2021
6109
04-Oct-2021
1114949

3201108
10/6/2021 7:48:52 PM
6343415883
Aalali Afnan
500540735
Enquiry
Pending Delivery
Others
Closed
Wakeel Ahmed
RIYADH
Customer does not agree for replacement CRM ID 3189273. Team Ramhari WO#244236.

-
-
-

6109
06-Oct-2021

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444730390%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JVxTTGfrXke47IinyvagusJVLKNUncBS2vctpkwuKpc%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444730390%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9Qjesi9PbtQNbllIwP9n3mTDP%2FwpROt5V%2F0nsQ8CbMM%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 07, 2021 4:37 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi @Vakeel Ahmad<mailto:[email-masked]>

The customer is raised new compliant today please update .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444740348%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FoAE6QcoYeTAe06op8Zd9BbGvZqc2VR39a5w9ddtjEo%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444740348%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YNxkkCaCy2Z0elPTQ%2FPpF7CEIB2Dg1AgzNYXFMDmL2c%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 5, 2021 12:21 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi Ismail,

COD team will visit today to resolve this complaint as per CRM ID given below, please see the team and WO details below.

Work Order Number
Delivery Date
Delivery Type
Delivery Source
Truck ID
Driver
Driver Name
Driver Mobile No
Invoice No
CRM ID
Work Order Details
Invoice Work Order Status Description
244236
05-Oct-2021
OTHERS
LRBW
LMG_BJB2964
5163943
Albatol Saleh
0540326067
6343415883

PENDING: CRM ID 3189273
Open

3189273
10/3/2021 10:41:00 AM
6343415883
Aalali Afnan
500540735
Complaints
Damages After Delivery
Scratches/ Cracks
Closed
Wakeel Ahmed
RIYADH
QI_162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White _ Bed headboard base wood damage and parts scratched please arrange replacement new carton to Ramhari team.
We will send COD team as soon as possible to resolve pending delivery.
Delivery Dept
Pending Delivery
Approved
We will send COD team as soon as possible to resolve pending delivery.
04-Oct-2021
6109
04-Oct-2021
1114949

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444750298%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ik9iSo4M1EWCo7rHz2NJoV1mYc%2FNiw5NedhmdYXYs2k%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444760259%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6PfdiqlxABgQMzVKzDpmOpPAp%2Fxk7w%2B2hNYAtqKNO2c%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 05, 2021 9:47 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi @Vakeel Ahmad<mailto:[email-masked]>

To able to close the compliant kindly update after resolving the issue .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444760259%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C%2BAHEEBTUhdMFqvET9yofH%2BeglsVnnJ6QVAwfCCst5A%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444770215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OweACJp%2FgeErUkwlvmmmUWBnVRHBI%2BvR4FT3qJa3Cs8%3D&reserved=0>
[lg][hb]

From: Ismail Aboukhater
Sent: Sunday, October 3, 2021 10:59 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi @Vakeel Ahmad<mailto:[email-masked]>

Thanks Already informed the customer the same and she is agreed .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444770215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0wTMjDEG3s0YWxjptljGKf%2F4jWGDWDS900Zt6JBtU64%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444780171%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9rFPzUFrr%2FNA5aXd7%2BwkADX5xR89WoJECqSsuMMUfgE%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 10:57 AM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi Ismail,

Team will visit to resolve this complaint as per CRM ID given below on 05.10.2021.

3189273
10/3/2021 10:41:00 AM
6343415883
Aalali Afnan
500540735
Complaints
Damages After Delivery
Scratches/ Cracks
Open
Wakeel Ahmed
RIYADH
QI_162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White _ Bed headboard base wood damage and parts scratched please arrange replacement new carton to Ramhari team.

Warehouse
Pending Delivery
Approved & Forwarded
QI_162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White _ Bed headboard base wood damage
03-Oct-2021

1114804

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444790126%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M936PSHqd%2BvSkHlJNt3WAT1GG5L0hHtPUto6aqaS2xc%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444800086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ujv4u%2FnFpaB05Gjq7WSnN0ZYKMyB%2FiCbNCHlQ3%2Fz%2Fqw%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 03, 2021 10:00 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi @Vakeel Ahmad<mailto:[email-masked]>

Please update accuracy date it will be easy for me to convince the customer and will clear reply for the MOC officer .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444800086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zLNp31ligUkiZuGlCYWLM0HAOrPj%2F29cIkKhYw9Ojnw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444810040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=flZGQNLHXxY1iqxX9U2d0zszE2RvDMisVEdkNcA7Q5k%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 9:59 AM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi Ismail,

We will replace it within three days. Please confirm that the customer agrees.

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444810040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=flZGQNLHXxY1iqxX9U2d0zszE2RvDMisVEdkNcA7Q5k%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444820002%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Bkkh1UpCWn%2B2ecmT917NKgLTK5aEopQ5z%2B1oj%2BBuW6E%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 03, 2021 9:55 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi @Vakeel Ahmad<mailto:[email-masked]>

please update the date and I will convince the customer and update him .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444820002%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6D85SzDUc1na7%2FE0hrZi4iRo0NuiaehYUTB9Av%2BrOuE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444829953%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ypjkrLk4AmLhcblsjz%2F9147MZUFfzk%2FWyq5EPG%2F3CW4%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 9:54 AM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC -6343415883-Damaged item

Hi Ismail,

We will arrange replacement by parts, but customer said I wants to cancel it. please inform to customer open condition item cannot be return. Kindly advise..

3167785
9/25/2021 12:52:42 PM
6343415883
Aalali Afnan
500540735
Enquiry
Customer have complaint after 10 days of delivery, it is case of misuse the inspection team tried to re-install the bed and inform them we will arrange replacement by parts, but customer said I wants to cancel it. please inform to customer open condition item cannot be return. Team Ramhari WO#242625.
CLS

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444829953%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ypjkrLk4AmLhcblsjz%2F9147MZUFfzk%2FWyq5EPG%2F3CW4%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444839911%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VbfkL40y0X2Xlj7GG7AoNZ88gdD%2FFoOWyKiYZrsixwc%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 02, 2021 5:18 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Subject: MOC -6343415883-Damaged item

Hi @Vakeel Ahmad<mailto:[email-masked]>

Please Explain will close the case with the customer signature and misuse case or we must replace parts ?

If will replace parts, please update the date and I will convince the customer and update him .

3170613
9/26/2021 12:35:04 PM
6343415883
Aalali Afnan
500540735
Request
162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White // The customer was informed of the response to the previous complaint 3167785, the usage policy was clarified, and he was persuaded to maintain, please follow up to repair the product ASAP
CLS
500027
More<javascript:openpopup('3170613','AE')>
3167785
9/25/2021 12:52:42 PM
6343415883
Aalali Afnan
500540735
Enquiry
Customer have complaint after 10 days of delivery, it is case of misuse the inspection team tried to re-install the bed and inform them we will arrange replacement by parts but customer said I wants cancel it. please inform to customer open condition item cannot be return. Team Ramhari WO#242625.
CLS
6148
More<javascript:openpopup('3167785','AE')>
3166773
9/25/2021 6:16:41 AM
6343415883
Aalali Afnan
500540735
Complaints
162139372 Cody 3-in-1 Convertible Baby Crib - 70x130 cms - White on part of the item gets disassembled even before using. Please check pictures
CLS
500125
More<javascript:openpopup('3166773','AE')>
3163969
9/23/2021 7:30:22 AM
6343415883
Aalali Afnan
500540735
Complaints
As per cx the product hasnt been used and broke all of a sudden. Kindly arrange a team and do the needful
CLS
500126
More<javascript:openpopup('3163969','AE')>
3104949
8/31/2021 6:36:04 PM
6343415883
Aalali Afnan
500540735
Enquiry
Dear CCC Postponed as per customer due to customer not available in house and we inform to him most Call CCC, please check and reschedule as per his request
CLS
219128
More<javascript:openpopup('3104949','AE')>

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444849869%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gw%2FtbRxHht4YcVy2V03ufXjNh7QtwScT6urmkO3dvgw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C51c9ec5800df494b0e8d08d99461e57c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703970444849869%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tSdz2ZA5PfSrEO4%2FwQSE5vBMF%2FaClrUujr03f4e5xQA%3D&reserved=0>
[lg][hb]

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