Subject: RE: [#3167790] - Conversation with MsM needs escalation to Jeddah WH
From: Kalyan Khadka <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Date: Thu, 21 Oct 2021 10:39:42 +0000

Dear all,

The below issue has been resolved.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
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From: Kalyan Khadka
Sent: Tuesday, October 19, 2021 12:54 PM
To: Yahia Taha <[email-masked]>
Cc: AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>; HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Crys_HBKSA <[email-masked]>; [email-masked]; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: RE: [#3167790] - Conversation with MsM needs escalation to Jeddah WH

Dear Yahia,

Regarding below mail, we sent our team yesterday. As per team there is not any floor damages but 3 chairs has some scratches on back of the seat.

I have already communicated with customer, and we will replace it within 2 days.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
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From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 1:43 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3167790] - Conversation with MsM needs escalation to Jeddah WH

@Kalyan Khadka<mailto:[email-masked]> please revert.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C9fe91c1cbaa8411dbb4808d9915adce6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700641729873035%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SGCCTY9c6cTiSxO6YPNoEnxCUGDmUMHiTR7ZrZeMtvI%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C9fe91c1cbaa8411dbb4808d9915adce6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700641729873035%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V8VGxXcauM0LgU3L3Y62Wp6D%2BYdgKrqa4j2Rj6N7YNs%3D&reserved=0>
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From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 1:21 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#3167790] - Conversation with MsM needs escalation to Jeddah WH

Hi Mr. @Yahia Taha<mailto:[email-masked]>
customer she agreed to replace from the beginning, and the team replace two times and COD team they was rude with the customer and they broke the floor as you see below.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C9fe91c1cbaa8411dbb4808d9915adce6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700641729882983%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=urkQVzt3l9Ds2Cug5rg8wX3roptuhN8jDQrktOZ1THY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C9fe91c1cbaa8411dbb4808d9915adce6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700641729882983%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sD4hdoRMeo2UwOtUpX7P1kgbl7XUCyofbVINx4g9oZk%3D&reserved=0>
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From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 12:54 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#3167790] - Conversation with MsM needs escalation to Jeddah WH

@Hamza<mailto:[email-masked]> please call the customer for more details.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C9fe91c1cbaa8411dbb4808d9915adce6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700641729892953%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8Zo4FLLYkExAVvzE85Sq0w7bxi%2B9FvU57ooDCM%2B7%2B3w%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C9fe91c1cbaa8411dbb4808d9915adce6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700641729892953%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4Q6w7in%2FbkjCwA3aoIIQ8R17UFijAFZ%2BKwzqirYKz9g%3D&reserved=0>
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From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 14, 2021 8:01 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#3167790] - Conversation with MsM needs escalation to Jeddah WH

Dear @Yahia Taha<mailto:[email-masked]>,

Pls advise here,

The attached picture is the one which was damaged during delivery, we have already replaced the item. now customer wants to refund only.

Could you pls delegate someone from ccc and confirm customer needs? If customer has issue with product indeed then we are ready to replace damage part still, if not then we cannot return it without your approval. We have already replied with exact issue as you can see in the attached mail and still we have been getting multiple emails regarding same issue.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C9fe91c1cbaa8411dbb4808d9915adce6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700641729902907%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oQwV%2BJ3EPsbNaPsp%2FnkF7wcoYpMnAb0FvSIi220VZzM%3D&reserved=0>
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From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 14, 2021 7:28 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee [email-masked]<mailto:[email-masked]>
Cc: HB.CCCKSA [email-masked]<mailto:[email-masked]>; Hamza Nouri Ahmad Abu Azzam [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#3167790] - Conversation with MsM needs escalation to Jeddah WH

External email sender, please take precaution.
Hi Team,

Order no. 6353834816
CRM. 3173388

Customer send pictures. and still complaining that the items are damaged.
Please check the attached picture.

Thanks&Regards.
The Support Team.

On Wed, 13 Oct at 7:50 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Customer send pictures. and still complaining that the items are damaged.
Please check the attached picture.

Order no. 6353834816
CRM. 3173388

Thanks&Regards.
The Support Team.

On Sun, 10 Oct at 4:59 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
​Hi Team,

Order no. 6353834816
CRM. 3173388

Cx saying (solve the issue asap or this will be raised to MOC), please check and do the needful.

Thanks & Regards
The Support Team

3167790:1125156
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