Subject: RE: 29031601193120210507
From: Nazam Hussain <[email-masked]>
To: Hasan Razakhan <[email-masked]>, Vakeel Ahmad <[email-masked]>, Yahia Taha <[email-masked]>, hbriyadh delivery <[email-masked]>
Cc: Mohammed Basheeruddin <[email-masked]>, Srimal Kurera <[email-masked]>, HB.CCCKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Crys_HBKSA <[email-masked]>, Homeboxmanager Riyadhgallery <[email-masked]>, Nabeel Haji <[email-masked]>, Homeboxma Riyadhgallery <[email-masked]>, Homeboxcrm Riyadhgallery <[email-masked]>
Date: Thu, 21 Oct 2021 07:45:18 +0000

Dear Aslam,
Ref of below mail, please handover mattress to HDO team.

Thanks & Regards,
Nazam Hussain

Mobile    : +966 54 9184528
EXT          :  4187
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
[www.homeboxstores.com]www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C224eb741f8f34b542aa408d8855ee946%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405989978215439%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jiQcMfzXMASkWiwbupFkWSkohTuhU9Y5ohKqnxBBvoU%3D&reserved=0> | [www.landmarkgroup.com]www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C224eb741f8f34b542aa408d8855ee946%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405989978220419%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Q%2F78%2FdrIeQpuKnTQLDiSZLS09ChTSZzFNY5yJjG0Mt8%3D&reserved=0>
Email: [email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C224eb741f8f34b542aa408d8855ee946%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405989978225395%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ebzwxZmSN%2FuDjCHmPVVBs%2Bqlnxy%2BirOUvHi2uQMXPDs%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C224eb741f8f34b542aa408d8855ee946%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405989978230373%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FOJ3xeC07Ku9i39S4Q6Ppq7KLhSVaImcc655pa0cBMc%3D&reserved=0>

From: Hasan Razakhan <[email-masked]>
Sent: Thursday, October 21, 2021 10:40 AM
To: Vakeel Ahmad <[email-masked]>; Yahia Taha <[email-masked]>; hbriyadh delivery <[email-masked]>; Nazam Hussain <[email-masked]>
Cc: Mohammed Basheeruddin <[email-masked]>; Srimal Kurera <[email-masked]>; HB.CCCKSA <[email-masked]>; [email-masked]; Crys_HBKSA <[email-masked]>; Homeboxmanager Riyadhgallery <[email-masked]>; Nabeel Haji <[email-masked]>; Homeboxma Riyadhgallery <[email-masked]>; Homeboxcrm Riyadhgallery <[email-masked]>
Subject: RE: 29031601193120210507

Pls replace from Wh stock.

@Nazam Hussain<mailto:[email-masked]> - Once defective pcs is received in WH let us know we will inform supplier to replace the same.

Thanks & Regards

Hasan Raza Khan
Inventory Controller
Home Box - KSA
Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209027084%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=akgLEX9JcyL2RwgFOFnbgKzNw62T98eMe%2BS8UI0wS9I%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209027084%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MoVjNW1B2riE3I5tYKJvU1nsscjreU80vVtP%2BSaJqdc%3D&reserved=0>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209037039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FJ0E%2Bk71ecrfc07NCnrz6A3E3fAutQqqXzi44uHZV2s%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209046990%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6HADFfXr7CroUxJrcEmA1rz62Uv9phQHoecq8d6ljRc%3D&reserved=0>

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 21, 2021 10:20 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Homeboxmanager Riyadhgallery <[email-masked]<mailto:[email-masked]>>; Nabeel Haji <[email-masked]<mailto:[email-masked]>>; Homeboxma Riyadhgallery <[email-masked]<mailto:[email-masked]>>; Homeboxcrm Riyadhgallery <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29031601193120210507

Hi Sir,

We will send team today to collect this mattress but customer will not agree to return old mattress without changing this mattress to new pc. Please advise..

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209046990%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WK149xAN%2BpagF61rGC17tMNbrNSWsm0wguusdqYjzXA%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209056949%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3kOnD97lmzVDA1FZo97OjelRIQ%2F4OYGY7GAaTCFmiR8%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 11:33 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Homeboxmanager Riyadhgallery <[email-masked]<mailto:[email-masked]>>; Nabeel Haji <[email-masked]<mailto:[email-masked]>>; Homeboxma Riyadhgallery <[email-masked]<mailto:[email-masked]>>; Homeboxcrm Riyadhgallery <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29031601193120210507

Dear Vakeel

Kindly arrange to pull mentioned item from customer's house and confirm to Mr. Hasan to ask the suppliers for replacement piece.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209056949%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fQOeIKh9N3XMWWav0L1lw3H1k4nuEC59b%2BIVLU44hnc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209066898%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q2EOxuncBJ%2FnTOGtIED6nzcQ2tG%2BBTrHLpn0G%2F8GWEA%3D&reserved=0>
[lg][hb]

From: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 11:29 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29031601193120210507

Pls replace.

Thanks & Regards

Hasan Raza Khan
Inventory Controller
Home Box - KSA
Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209066898%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5fo0KBj6Rfb2C5j9kWGnF2QZEYcWNB4OWSX5DaqUOVc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209076858%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5IwCUYGK6Mt8EEN%2FDlYDfJ2qiqDB6ItM%2B%2BxuEEvai10%3D&reserved=0>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209086816%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IvVuDTPxjco292DANGhbvSanjSQD0AG9ojUAQY%2FTo%2Fo%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209096771%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GEBKxTwWGGi0nNeGkoQjTNIxPulTIg%2BAAugIgxVNO98%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 5:43 PM
To: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: FW: 29031601193120210507

Please approve.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209096771%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xK7O4sY3ygLMHNc1abpo7MLaTeE85PV7gy%2F%2FodsxdRo%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209106733%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M2WqzaoumtGH9XnTRnZAU3%2BpmK4tboMVa8sdYCKGsRk%3D&reserved=0>
[lg][hb]

From: Yahia Taha
Sent: Thursday, September 30, 2021 5:56 PM
To: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29031601193120210507

Dear Hasan

As per CRM first complaint was 11 days after delivery ,but unfortunately no one visit the customer to check, now customer complained to MOC ,requesting your kind approval to replace

And close the MOC complaint.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209106733%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7iCfQ5Sdx1F7vl1bY%2B2JmJPBT7cTrs6uN0gj1YUNCZ8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209116698%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pg0hS%2Bn2DNKkftOokziMjbwYQZ2VKyr1fXx9NZ3PazM%3D&reserved=0>
[lg][hb]

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 5:48 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29031601193120210507

Hi MR @Yahia Taha<mailto:[email-masked]>

Please check the customer is complained within the 14 days from the delivery date the mattress has manufacturing defect its hard from the corners not same the display one in the store but as per the inspection team The sides and corners of the mattress have become much tighter than the middle of the mattress. This is not a quality issue it is normal condition. inspection team Ramhari WO# 228804,Kindly advise

2885125
6/14/2021 7:11:34 PM
29031601193120210507
Mashael Khalifa Alajaji
966505270444
Enquiry
Inspection team reported, The sides and corners of the mattress have become much tighter than the middle of the mattress. inspection team Ramhari WO# 228804.
CLS
6109
More<javascript:openpopup('2885125','AE')>
2861708
6/7/2021 5:16:03 PM
29031601193120210507
Mashael Khalifa Alajaji
966505270444
Complaints
ref # 2828416 The customer has not been contacted and a team has not been sent, please check
CLS
500021
More<javascript:openpopup('2861708','AE')>
2828416
5/27/2021 8:31:48 PM
29031601193120210507
Mashael Khalifa Alajaji
966505270444
Complaints
Customer complaint mattress have manufacturing defect its hard from corner its like wood inside kindly send inspection team to fix issue
CLS
149969
More<javascript:openpopup('2828416','AE')>

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209126641%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=N96Q4uGW26NTWNy%2BDrGH%2BFrY3Ee4noTOLZlTAlz%2BKaU%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209126641%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kABBcqGXJmdu6MjwkvbQVaJZVFqQt4RQz11aAiQksLk%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 1, 2021 7:48 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Resham Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29031601193120210507

Hi Ismail,

Please find attached inspection report above.

Inspection team reported, The sides and corners of the mattress have become much tighter than the middle of the mattress. This is not a quality issue it is normal condition. inspection team Ramhari WO# 228804.

Work Order Number
Delivery Date
Delivery Type
Delivery Source
Truck ID
Driver
Driver Name
Driver Mobile No
Invoice No
CRM ID
Work Order Details
Invoice Work Order Status Description
Remarks
Customer Name
Mobile No
228804
13-Jun-2021
OTHERS
LRBW
LMG_BJB2964
5122562
Kafeel Ahmed
0540326067
29031601193120210507

CCC Inspection :
Close
The sides and corners of the mattress have become much tighter than the middle of the mattress.
Mashael Khalifa Alajaji
966505270444

Store Code
Schedule No
Invoice No
Initial Delivery Type
Schedule Date
Schedule Status
Value
Invoice Date
Customer Name
Mobile No
Subzone
Area
Fixing Time
GRP Cluster
Slot
Nature Of Delivery
Remark
Latitude
Longitude
Assembly Type
29031
104799023
29031601193120210507
DEL
16-May-2021
CLOSE
3075
07-May-2021
Mashael Khalifa Alajaji
966505270444
Riyadh
Ar Rafiah Riyadh
35
RIY
Evening
NORMAL
Closed without Compliant
24.7507
46.6005

Regards,
Vakeel Ahmad
HB Riyadh warehouse
Mobile No 0549183975
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209136611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aEwL8cFl3cajnX%2BsA7qNmMrdsVb3SiR70AA27OUwvdE%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209136611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xuyCtJnwdG4MDrL1X4AQJY7EUlMv3ZKT6FNVRZ8Rh2c%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 01, 2021 12:24 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29031601193120210507

Hi @Vakeel Ahmad<mailto:[email-masked]>

Kindly share the official inspection report .

SOH ?

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209146554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Iao3SpLIfaCuaXx6ZjTfwqB4uRFlggVsS7vOgtniD38%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209146554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JWxkXkn0iy0BlfxGNw%2B4JYD4tcuKwtwawyAFvz%2FuDUY%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 30, 2021 4:48 PM
To: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29031601193120210507

Hi Crys team,

This mattress is coming from similar manufacturing but customer said it is too tight. Please see attached picture and video and give advice.

2885125
6/14/2021 7:11:34 PM
29031601193120210507
Mashael Khalifa Alajaji
966505270444
Enquiry
Pending Delivery
Others
Closed
Wakeel Ahmed
RIYADH
Inspection team reported, the sides and corners of the mattress have become much tighter than the middle of the mattress. inspection team Ramhari WO# 228804.

-
-
-

6109
14-Jun-2021

Regards,
Vakeel Ahmad
HB Riyadh warehouse
Mobile No 0549183975
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209156512%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2Jg5ha3Y3Yb7WIH7fK9iLHY6CMpf2EHztEFcbZVsneQ%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CNazam.Hussain%40landmarkgroup.com%7C1c0d0e2ccc9443f7650c08d994660836%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703988209166476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FOKus5P4IqjV4D%2F0fGmMyMkb%2FuATYVxIHI%2FO5TrIFuc%3D&reserved=0>

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 30, 2021 4:11 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: 29031601193120210507

External email sender, please take precaution.
Dear team,
according to this CRM 2885125 , nobody has called the customer to solve the issue,
she wants to raise a comp to the MOC , please check ,
BR,
Ruba
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com