Subject: RE: [#3087845] - السلام عليكم، لدي شكاوى بأرقام 3108757 و 3108770 ولم يتواصل معي احد للان لإصلاح الكنبة والكرسي
From: Kalyan Khadka <[email-masked]>
To: Majd Olayyan <[email-masked]>, Yahia Taha <[email-masked]>, Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Home Box <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Shajid Rahman <[email-masked]>
Date: Wed, 20 Oct 2021 10:28:21 +0000

Dear team,

Item has been delivered to customer after repaired.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com

-----Original Message-----
From: Majd Olayyan <[email-masked]>
Sent: Thursday, October 07, 2021 11:45 AM
To: Yahia Taha <[email-masked]>; Raneem Alqutub <[email-masked]>; Nada Hattar <[email-masked]>; Crys_HBKSA <[email-masked]>; [email-masked]
Cc: HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Home Box <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>; Kalyan Khadka <[email-masked]>; Shajid Rahman <[email-masked]>
Subject: رد: [#3087845] - السلام عليكم، لدي شكاوى بأرقام 3108757 و 3108770 ولم يتواصل معي احد للان لإصلاح الكنبة والكرسي

External email sender, please take precaution.

Dear team,
The customer was informed with inspection team feedback and he wants the damaged items to be repaired.
BR,
Majd

________________________________________
‏‏من: Yahia Taha [[email-masked]] ‏‏تاريخ الإرسال: 07 تشرين الأول, 2021 09:18 ص
إلى: Raneem Alqutub; Nada Hattar; Crys_HBKSA; [email-masked]
نسخة: HB.CCCKSA; Hamza Nouri Ahmad Abu Azzam; Home Box; AmirKhan; Bratindra Mukherjee; Kalyan Khadka; Shajid Rahman
‏‏الموضوع: RE: [#3087845] - السلام عليكم،  لدي شكاوى بأرقام 3108757 و 3108770 ولم يتواصل معي احد للان لإصلاح الكنبة والكرسي

@Raneem Alqutub<mailto:[email-masked]> please arrange to call the customer and inform below inspection feedback, still we can repair if customer wants, please revert urgent to update WH team

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C136da4b0b79c47e4977008d9896ecb18%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637691931218484041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=U9jkMjliImMwKrFupake6UimdnGnmK%2FeIb4KGU6V8ps%3D&amp;reserved=0<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C136da4b0b79c47e4977008d9896ecb18%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637691931218484041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=U9jkMjliImMwKrFupake6UimdnGnmK%2FeIb4KGU6V8ps%3D&amp;reserved=0> | https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C136da4b0b79c47e4977008d9896ecb18%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637691931218484041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wISj9lZb4ZkWJ71KDV23pO7UpxdEA6FwSNXLzUhikeM%3D&amp;reserved=0<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C136da4b0b79c47e4977008d9896ecb18%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637691931218484041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wISj9lZb4ZkWJ71KDV23pO7UpxdEA6FwSNXLzUhikeM%3D&amp;reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]>
Sent: Wednesday, October 6, 2021 8:41 PM
To: Yahia Taha <[email-masked]>; Shajid Rahman <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Home Box <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Subject: RE: [#3087845] - السلام عليكم، لدي شكاوى بأرقام 3108757 و 3108770 ولم يتواصل معي احد للان لإصلاح الكنبة والكرسي

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent our team for inspection and reports as follows-

  *   The subjected order was delivered on 05-Apr-2020.
  *   As per team the seats are not in the same level and sponge are getting pressed in item Cozy 3-Seater Recliner Sofa & Cozy 1-Seater Recliner Sofa.
  *   It seems roughly used by customer (kids are jumping on the sofa) hence the spring and sponge getting pressed down.
  *   It has already been used for 18 months.
  *   It is misuse by the customer.
  *   Item was billed as WWD
  *   Item ID 161928733 & 161928731
  *   Stock in SOH “0”
  *   Customer wants replacement.
  *   Kindly advise further.

@Shajid Rahman<mailto:[email-masked]>- pls check with workshop team if they can repair it in workshop?

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C136da4b0b79c47e4977008d9896ecb18%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637691931218484041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wISj9lZb4ZkWJ71KDV23pO7UpxdEA6FwSNXLzUhikeM%3D&amp;reserved=0<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C136da4b0b79c47e4977008d9896ecb18%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637691931218484041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wISj9lZb4ZkWJ71KDV23pO7UpxdEA6FwSNXLzUhikeM%3D&amp;reserved=0>
[lg]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 06, 2021 5:03 PM
To: AmirKhan <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3087845] - السلام عليكم، لدي شكاوى بأرقام 3108757 و 3108770 ولم يتواصل معي احد للان لإصلاح الكنبة والكرسي

External email sender, please take precaution.
Hi Team.

Order No : 6471883776
CRM : 3132330

Cx complains team did not contact him to solve this issue yet, kindly check and assist.

Thanks & Regards.
The Support Team.

3087845:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C136da4b0b79c47e4977008d9896ecb18%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637691931218484041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wISj9lZb4ZkWJ71KDV23pO7UpxdEA6FwSNXLzUhikeM%3D&amp;reserved=0
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com