Subject: RE: 29014201374620200718 final report of maintenance
From: Raneem Alqutub <[email-masked]>
To: Yahia Taha <[email-masked]>, Nada Hattar <[email-masked]>, Crys_HBKSA <[email-masked]>, "homebox bawadimanager" <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, arnel ferfas <[email-masked]>, Shamsheer Musthafa <[email-masked]>, HB.CCCKSA <[email-masked]>, AmirKhan <[email-masked]>, "Kalyan Khadka" <[email-masked]>, Bawadi Hbrtl <[email-masked]>, Bawadi Hbma <[email-masked]>, Syed Ataullah <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 20 Oct 2021 06:19:48 +0000

Hello Yahia,

Noted

Regards,
Raneem AlQutub
Senior Operation Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799310226

E: [email-masked]

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Yahia Taha [mailto:[email-masked]]
Sent: Wednesday, October 20, 2021 9:18 AM
To: Raneem Alqutub; Nada Hattar; Crys_HBKSA; homebox bawadimanager
Cc: Bratindra Mukherjee; arnel ferfas; Shamsheer Musthafa; HB.CCCKSA; AmirKhan; Kalyan Khadka; Bawadi Hbrtl; Bawadi Hbma; Syed Ataullah; [email-masked]
Subject: RE: 29014201374620200718 final report of maintenance

@Raneem Alqutub<mailto:[email-masked]> please arrange to call the customer and update below inspection feedback

@homebox bawadimanager<mailto:[email-masked]> FYI..

  *   The order was delivered on 11-Aug-2020.
  *   As per inspection team customer purchased Xmore 90 x190 Loft Bed W/Storage- Sonoma qty-2 pc.
  *   Both the beds are completely damaged as you can see in the attached picture.
  *   The product is terribly damaged.
  *   This is not product issue.
  *   It seems something was fall down on the bed or kids were fighting on it.
  *   It is misuse by the customer.
  *   Cannot repair as the item is completely damaged.
  *   As per team they took the picture and customer was mad with team just because they took the picture.
  *   Customer wants replacement for both bed.
  *   Item was billed as WWD.
  *   Item ID 158620143 Xmore 90 x190 Loft Bed W/Storage- Sonoma.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 7:27 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29014201374620200718 final report of maintenance

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, pls find the inspection report as follows-

  *   The order was delivered on 11-Aug-2020.
  *   As per inspection team customer purchased Xmore 90 x190 Loft Bed W/Storage- Sonoma qty-2 pc.
  *   Both the beds are completely damaged as you can see in the attached picture.
  *   The product is terribly damaged.
  *   This is not product issue.
  *   It seems something was fall down on the bed or kids were fighting on it.
  *   It is misuse by the customer.
  *   Cannot repair as the item is completely damaged.
  *   As per team they took the picture and customer was mad with team just because they took the picture.
  *   Customer wants replacement for both bed.
  *   Item was billed as WWD.
  *   Item ID 158620143 Xmore 90 x190 Loft Bed W/Storage- Sonoma.
  *   Item qty- 2 pc.
  *   Kindly advise further.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah -Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cde30b983e32545413f9e08d9931d4b27%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637702576294626854%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ip9%2FVbXivkastjHfdD%2BzYG%2BBV0O6T0Uv9kVEDCaevqo%3D&reserved=0>
[lg]

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 2:40 PM
To: AmirKhan <[email-masked]<mailto:[email-masked]>>
Cc: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Aldahmashi, Maha <[email-masked]<mailto:[email-masked]>>
Subject: 29014201374620200718 final report of maintenance

External email sender, please take precaution.
dear team,

cx want final report of the maintenance ASAP and she would like to complain about the inspection team they were rude

br,
hind
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