Subject: RE: [#3167790] - Conversation with MsM needs escalation to Jeddah WH
From: Yahia Taha <[email-masked]>
To: Kalyan Khadka <[email-masked]>
Cc: AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Date: Sun, 17 Oct 2021 10:42:48 +0000

@Kalyan Khadka<mailto:[email-masked]> please revert.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Sunday, October 17, 2021 1:21 PM
To: Yahia Taha <[email-masked]>
Cc: AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>; HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Kalyan Khadka <[email-masked]>; Crys_HBKSA <[email-masked]>; [email-masked]
Subject: RE: [#3167790] - Conversation with MsM needs escalation to Jeddah WH

Hi Mr. @Yahia Taha<mailto:[email-masked]>
customer she agreed to replace from the beginning, and the team replace two times and COD team they was rude with the customer and they broke the floor as you see below.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C01fd295d2dd44f96527c08d99157e1c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700628910579279%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kXNd%2Bxp7B3QAgT1TZ0Sib9CN4VVx5xiM6r676E60qLk%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C01fd295d2dd44f96527c08d99157e1c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700628910589235%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WOU2o3OHUQo91j7iNk8n9cJURrBCVaALV%2BWQsSJ%2Fd8w%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 12:54 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#3167790] - Conversation with MsM needs escalation to Jeddah WH

@Hamza<mailto:[email-masked]> please call the customer for more details.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C01fd295d2dd44f96527c08d99157e1c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700628910589235%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0VCmlcs28FR%2FtMjWFhek9Pyx%2F7oDL9sN6sm3bFNxDaE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C01fd295d2dd44f96527c08d99157e1c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700628910599192%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4MkZQTkz6oI05tHJD2HcqF3gOUJZEQS9q%2B6SaLZu5q0%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 14, 2021 8:01 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#3167790] - Conversation with MsM needs escalation to Jeddah WH

Dear @Yahia Taha<mailto:[email-masked]>,

Pls advise here,

The attached picture is the one which was damaged during delivery, we have already replaced the item. now customer wants to refund only.

Could you pls delegate someone from ccc and confirm customer needs? If customer has issue with product indeed then we are ready to replace damage part still, if not then we cannot return it without your approval. We have already replied with exact issue as you can see in the attached mail and still we have been getting multiple emails regarding same issue.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C01fd295d2dd44f96527c08d99157e1c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700628910599192%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4MkZQTkz6oI05tHJD2HcqF3gOUJZEQS9q%2B6SaLZu5q0%3D&reserved=0>
[lg]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 14, 2021 7:28 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee [email-masked]<mailto:[email-masked]>
Cc: HB.CCCKSA [email-masked]<mailto:[email-masked]>; Hamza Nouri Ahmad Abu Azzam [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#3167790] - Conversation with MsM needs escalation to Jeddah WH

External email sender, please take precaution.
Hi Team,

Order no. 6353834816
CRM. 3173388

Customer send pictures. and still complaining that the items are damaged.
Please check the attached picture.

Thanks&Regards.
The Support Team.

On Wed, 13 Oct at 7:50 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Customer send pictures. and still complaining that the items are damaged.
Please check the attached picture.

Order no. 6353834816
CRM. 3173388

Thanks&Regards.
The Support Team.

On Sun, 10 Oct at 4:59 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
​Hi Team,

Order no. 6353834816
CRM. 3173388

Cx saying (solve the issue asap or this will be raised to MOC), please check and do the needful.

Thanks & Regards
The Support Team

3167790:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#3213092] - اشتريت طاولة طعام من هوم بوكس جدةو جابولي كل الكراسي خربانه و بعد اسبوع من الشكوى والانتظار جابولي م...
From: Kalyan Khadka <[email-masked]>
To: Home Box <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Tue, 12 Oct 2021 19:09:38 +0000

I hope you understand the exact issue.

There is no issue at all on the product, customer wants to return fixed item that’s what the issue is. We have already replaced the item once. But customer is not asking for replacement.

If customer wants replacement, then let us know, other wise close the ticket. Cannot return fixed item as per company policy.

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-COD

Ext-2311

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Tuesday, October 12, 2021 4:44 PM
To: Kalyan Khadka <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3213092] - اشتريت طاولة طعام من هوم بوكس جدةو جابولي كل الكراسي خربانه و بعد اسبوع من الشكوى والانتظار جابولي م...

External email sender, please take precaution.

Hi Team,

Cx is asking for return.

Regards,

Cs Team.

   On Tue, 12 Oct at 1:03 PM , Kalyan.khadka <[email-masked]<mailto:[email-masked]>> wrote:

   Hi team,

   Can you also confirm with customer either he wants replacement or only return?

   Thanks & Regards,

   Kalyan Khadka

   Email:- [email-masked]<mailto:[email-masked]>
   Home-COD

   Ext-2311

   Concept Warehouse Jeddah –Al Khomrah

    | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ckalyan.khadka%40landmarkgroup.com%7Ccfa5a364567346d43ac108d98d865345%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637696430325890774%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RE1UdiOJfQYqMhSz%2BGzm7jB1NHuqi6UwCotwfrgM1WM%3D&reserved=0>

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NjM0MDIxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8CfUHPNaixEoXI0fAA2F2PycCBV5BewMFmkBLZtV2kc>

      From: Home Box <[email-masked]<mailto:[email-masked]>>
      Sent: Tuesday, October 12, 2021 7:26 AM
      To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
      Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
      Subject: Fwd: [#3213092] - اشتريت طاولة طعام من هوم بوكس جدةو جابولي كل الكراسي خربانه و بعد اسبوع من الشكوى والانتظار جابولي م...

      External email sender, please take precaution.

      Hi Team,

      Please update regarding this issue

      Order ID: 6353834816
      CRM Number:  3173388

      The customer complains that he received damaged item and replacement done but the replaced item also damaged. request replacement.

      Thank You & Regards,
      The Support Team.

         On Mon, 11 Oct at 7:13 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Team,

         Order ID: 6357890464

         CRM Number:  3173388

         Issue Description: Cx complaining that team did not contacted with him again regarding replacing the item, Kindly check and update us, CRM approved picture of the crm has been attached,

         ​

         Thank You & Regards,

         The Support Team.

         ​

      3213092:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ckalyan.khadka%40landmarkgroup.com%7Ccfa5a364567346d43ac108d98d865345%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637696430325890774%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RE1UdiOJfQYqMhSz%2BGzm7jB1NHuqi6UwCotwfrgM1WM%3D&reserved=0>

      3213092:1125156