Subject: RE: 29008202418320201106/inspection report
From: Yahia Taha <[email-masked]>
To: Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Crys_HBKSA <[email-masked]>, Andalus Shopmanagerhb <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, Shamsheer Musthafa <[email-masked]>, AmirKhan <[email-masked]>, HB.CCCKSA <[email-masked]>, Kalyan Khadka <[email-masked]>, "[email-masked]" <[email-masked]>, syed ataullah <[email-masked]>, Andalus Hbma <[email-masked]>, Andalus Hbcrm <[email-masked]>, Andalus Hbrtl <[email-masked]>
Date: Sat, 16 Oct 2021 11:39:31 +0000

@Nada Hattar<mailto:[email-masked]> please assign one agent to call the customer and inform below inspection feedback.

@Andalus Shopmanagerhb<mailto:[email-masked]> FYI incase customer visits your store.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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[lg][hb]

From: Kalyan Khadka <[email-masked]>
Sent: Thursday, October 14, 2021 8:56 PM
To: Yahia Taha <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>; Shamsheer Musthafa <[email-masked]>; AmirKhan <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: 29008202418320201106/inspection report

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding complaint ID #3187208, we sent our team for re-fixing and reports as follows-

  *   The order was delivered on 15-Nov-2020.
  *   As per team there is scratches on the table, and there is leg of the chair damaged and customer himself has repaired it.
  *   Based on the complaint the dye is affected by cleaning, it seems customer using chemical to clean it and due to chemical reaction, the dye got affected.
  *   Regarding scratches, it more seems like the water powering on the table and kids scratches on the top with fork or something.
  *   It is misuse by the customer.
  *   Attached picture for your reference.
  *   Customer wants replacement for the tabletop and 1 chair.
  *   Item was billed as WWD.
  *   Item id 162640845 P-Sweden 6-Seater Dining Table-White N-
  *   Stock in SOH "1"
  *   Item id 162505741 P-Sweden Dining Chair - White Natural-
  *   Stock in SOH "16"
  *   Pls advise future

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah -Al Khomrah
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[lg]

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