Subject: RE: Refund issue - 6358239538
From: homebox bawadimanager <[email-masked]>
To: Yahia Taha <[email-masked]>, Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Crys_HBKSA <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, "[email-masked]" <[email-masked]>, syed ataullah <[email-masked]>
Date: Wed, 13 Oct 2021 17:34:04 +0000

Dear Yahya

As per customer he received only the product amount not receive the delivery charge as he said delivery not happen due to WH stock issue.

Ahamed Farih
Store Manager
Home Box - Bawadi Jeddah
Phone: +966 509603387    EXT: 7515
E-mail: [email-masked]<mailto:[email-masked]>
Landmark Arabia | Abdullah Bin Safawn Street | Jeddah | Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chomebox.bawadimanager%40landmarkgroup.com%7Cfea5d85515b148e5743d08d92961a57b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637586321625449578%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zP8mtqra0xlyjnj2d8gIJPODpzdRi4zHZjGRlkxOEwc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chomebox.bawadimanager%40landmarkgroup.com%7Cfea5d85515b148e5743d08d92961a57b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637586321625454551%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yWqOe3KK14A5nhe1sMHxfkuSrNbMeOXKPzvDbJEPbz4%3D&reserved=0>
[lg][hb]

Save a tree. Don't print this e-mail unless it's really essential

From: Yahia Taha <[email-masked]>
Sent: Sunday, October 10, 2021 9:36 AM
To: homebox bawadimanager <[email-masked]>; Nada Hattar <[email-masked]>; Raneem Alqutub <[email-masked]>; Crys_HBKSA <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; [email-masked]; syed ataullah <[email-masked]>
Subject: RE: Refund issue - 6358239538

Dear Farih

As per system refund was processed successfully on 8th October , expected to appear in customer's account within 5-14 working days.

@Nada Hattar<mailto:[email-masked]> please arrange to call the customer and inform

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chomebox.bawadimanager%40landmarkgroup.com%7C60741d9c698947a2db5008d98bb84938%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637694445880908732%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UkMlGVBdrLqrKKy5kEP4BTt09KbsVIwkgF38cMQtn40%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chomebox.bawadimanager%40landmarkgroup.com%7C60741d9c698947a2db5008d98bb84938%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637694445880908732%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5SRUlfPORYLC9fDgHMIg4rakVAXopH5L4a2OJfvYdcU%3D&reserved=0>
[lg][hb]

From: homebox bawadimanager <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 9, 2021 8:06 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue - 6358239538

Dear Yahya

Kindly find bellow mention Ecom order customer facing issue on refund amount. As per customer the order canceled due to bed stock not availabe at WH as he received the call from CCC team. As per CCC team request he cancel the order but showing not complete amount not refund.

tore Code
Schedule No
Invoice No
Delivery Type
Initial Delivery Type
Schedule Date
Schedule Status
Value
Invoice Date
Customer Name
Mobile No
Subzone
Area
Fixing Time
Volume
GRP Cluster
Slot
Nature Of Delivery
Is Ecom Invoice
Cargo Remarks
DO No
Driver HRMS ID
Last DO No
Last Driver
Remark
Latitude
Longitude
Assembly Type
88887
105340222
6358239538
DEL
DEL
10-Oct-2021
CANCEL
0
08-Oct-2021
AbdAlhlym Almymny
540704242
Jeddah
An Nuzhah Jeddah
0
0
JDH
Afternoon
NORMAL

Ahamed Farih
Store Manager
Home Box - Bawadi Jeddah
Phone: +966 509603387    EXT: 7515
E-mail: [email-masked]<mailto:[email-masked]>
Landmark Arabia | Abdullah Bin Safawn Street | Jeddah | Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chomebox.bawadimanager%40landmarkgroup.com%7C60741d9c698947a2db5008d98bb84938%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637694445880918686%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IKUvHeVrMB2whn%2FR%2BuVfBoXGsMXhEPQoCPI3OL9ueio%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chomebox.bawadimanager%40landmarkgroup.com%7C60741d9c698947a2db5008d98bb84938%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637694445880918686%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KOgGGDljgNmC7kzytId9wh3BilFl6dZRDKTT%2BdSmfwo%3D&reserved=0>
[lg][hb]

Save a tree. Don't print this e-mail unless it's really essential

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com