Subject: RE: 29013202316820190830/ 3seater cushion issue
From: Thikra Alhazazi <[email-masked]>
To: Yahia Taha <[email-masked]>, Hb Makkahmanager <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Shajid Rahman <[email-masked]>, AmirKhan <[email-masked]>, HB.CCCKSA <[email-masked]>, Home Box <[email-masked]>, Kalyan Khadka <[email-masked]>, "[email-masked]" <[email-masked]>, Crys_HBKSA <[email-masked]>, Homebox Makkahma <[email-masked]>, Homebox Makkahcrm <[email-masked]>
Date: Wed, 6 Oct 2021 09:58:23 +0000

Dear Mr. Yahia,

The customer has been informed.

Best Regards
Thikra.Abdulrahman
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Wednesday, October 6, 2021 9:20 AM
To: Thikra Alhazazi <[email-masked]>; Hb Makkahmanager <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Shajid Rahman <[email-masked]>; AmirKhan <[email-masked]>; HB.CCCKSA <[email-masked]>; Home Box <[email-masked]>; Kalyan Khadka <[email-masked]>; [email-masked]; Crys_HBKSA <[email-masked]>; Homebox Makkahma <[email-masked]>; Homebox Makkahcrm <[email-masked]>
Subject: RE: 29013202316820190830/ 3seater cushion issue

@Thikra Alhazazi<mailto:[email-masked]> please call the customer and inform that this is normal case of wear and tear, two years over.

@Hb Makkahmanager<mailto:[email-masked]> Dear store team FYI to update the same to customer if he visits you.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C28dd3a42681748f7b38c08d9889151db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690979989733903%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rv05AcgySAzsPVo3jrNqKUrTdEorELU2R6%2FJv4vcbaE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C28dd3a42681748f7b38c08d9889151db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690979989743899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aULU31sOFJT2JH%2BcsQ9Bb4%2Bfs5VeQMuOIZPobVFjpmI%3D&reserved=0>
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From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 5, 2021 7:12 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Shajid Rahman <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: 29013202316820190830/ 3seater cushion issue

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding complaint ID #3175023, we sent our team for inspection and reports as follows-

  *   The order was delivered on 10-Sep-2019.
  *   Which is already exceeded the warranty period of the product.
  *   As per inspection team the seats are pressed down, and the spring came on the top of the Foam in item 161718067 F-Gary 3-Seater Sofa-Light Brown.
  *   It is the case of use.
  *   Cannot re-fix without replacement.
  *   Item was billed as WWD
  *   Attached picture for your reference.
  *   Item in SOH "0"
  *   Customer wants replacement.
  *   Kindly advise further.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah -Al Khomrah
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