Subject: RE: 6341615308 maintenance
From: Yahia Taha <[email-masked]>
To: Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Amjad Sirriyeh <[email-masked]>, Crys_HBKSA <[email-masked]>
Cc: Mujahid Abdul <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Crys_HBKSA <[email-masked]>, arnel ferfas <[email-masked]>, Kalyan Khadka <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Ali Mkhaimer <[email-masked]>, Mohammad Tarabishi <[email-masked]>, HB.CCCKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 4 Oct 2021 08:57:13 +0000

@Raneem Alqutub<mailto:[email-masked]> kindly assign someone to call the customer and inform below feedback.

  *   The subjected order was delivered on 22-Aug-2021.
  *   As per team, there is no major issue on the item.
  *   Customer complaint as manufacture issue but as per inspection team no major issue has been spotted for now.
  *   Attached picture for your reference.
  *   Item id 161563153 Miro Low 4-Drawer TV Unit for TVs up to 65 inches - Brown.
  *   If there is any issue in future during his warranty period will do further needful
  *   Pls close the issue for now,

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka [email-masked]<mailto:[email-masked]>
Sent: Monday, October 4, 2021 11:45 AM
To: Yahia Taha [email-masked]<mailto:[email-masked]>
Cc: Mujahid Abdul [email-masked]<mailto:[email-masked]>; AmirKhan [email-masked]<mailto:[email-masked]>; Bratindra Mukherjee [email-masked]<mailto:[email-masked]>; Crys_HBKSA [email-masked]<mailto:[email-masked]>; arnel ferfas [email-masked]<mailto:[email-masked]>; Shamsheer Musthafa [email-masked]<mailto:[email-masked]>; Nada Hattar [email-masked]<mailto:[email-masked]>; Ali Mkhaimer [email-masked]<mailto:[email-masked]>; Mohammad Tarabishi [email-masked]<mailto:[email-masked]>
Subject: RE: 6341615308 maintenance

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below trail mail, we sent our team for maintenance and reports as follows-

  *   The subjected order was delivered on 22-Aug-2021.
  *   As per team, there is no major issue on the item.
  *   Customer complaint as manufacture issue but as per inspection team no major issue has been spotted for now.
  *   Attached picture for your reference.
  *   Item id 161563153 Miro Low 4-Drawer TV Unit for TVs up to 65 inches - Brown.
  *   If there is any issue in future during his warranty period will do further needful
  *   Pls close the issue for now,

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah -Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C535f66abf8a14b9af15f08d987133448%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689338823234284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pAWzAefqqABjozut0jVe8j3lK9qTWITFq8G%2Bop92x%2Bc%3D&reserved=0>
[lg]

From: Kalyan Khadka
Sent: Sunday, October 03, 2021 9:08 PM
To: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
Cc: Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6341615308 maintenance

Noted,

Will arrange team within 4 days

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 03, 2021 4:08 PM
To: AmirKhan <[email-masked]<mailto:[email-masked]>>
Cc: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>
Subject: FW: 6341615308 maintenance

External email sender, please take precaution.
Dear team,

As Per CCC Manager Approval Kindly Check And Do The Needful.

Best Regards,
Amjad
________________________________
From: Yahia Taha [[email-masked]]
Sent: Saturday, October 02, 2021 8:06 PM
To: Crys_HBKSA
Cc: Nada Hattar; Mohammad Tarabishi; Aldahmashi, Maha; Ali Mkhaimer; HB.CCCKSA
Subject: RE: 6341615308 maintenance
Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C535f66abf8a14b9af15f08d987133448%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689338823234284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g2I9H%2Bl0GeoYrj1x1BcxubjDwSYvOuuRrV8WEwP7tFw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C535f66abf8a14b9af15f08d987133448%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689338823244242%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cDp82jiuUaTHP9ugl%2FUt%2FWahMm%2BEFcLMKoTpxuqbTgE%3D&reserved=0>
[lg][hb]

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 7:48 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Nada Hattar <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Aldahmashi, Maha <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Subject: 6341615308 maintenance

External email sender, please take precaution.
Dear MR. Yahia ,

Please check and do the needful need your approval to send inspection team.

Thank you.
Customer Name: Hmoud Alamri

Store Name:

Invoice Number: 6341615308

Mobile number on the invoice: 503764370

Invoice Amount:

Exception:

Issue detail: There are worms eating at the table
Item Discretion:

Item Code: 161563153

Delivery type: del

Total Invoices at HB: 2715

CRM Entry: 3185130

Date of Delivery: 22-Aug-2021
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