Subject: New comment - [#3143771] 6453498887/ inspection
From: Home Box <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Sep 2021 14:57:43 +0000

There is a new comment in the ticket submitted by Kalyan.khadka to HelpHBAE   Comment added by : Crys_HBKSA  Comment Content:  <div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt">Dear Team, 
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<div> The customer objects to the response and wants to communicate to solve the problem.</div>
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<div>Thank You,<br>
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<div>From: Home Box [[email-masked]]<br>
<b>Sent:</b> Sunday, September 26, 2021 8:43 AM<br>
<b>To:</b> Crys_HBKSA; [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<b>Subject:</b> New comment - [#3143771] 6453498887/ inspection<br>
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<div>There is a new comment in the ticket submitted by Kalyan.khadka to HelpHBAE</div>
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Comment added by : Nouf Sultan<br>
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<div class="MsoNormal">Hi Mr. Yahia,</div>
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<div class="MsoNormal">I contacted the customer and informed him that.</div>
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<div class="MsoNormal">Thanks.</div>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt; color:#1F497D"></span></b>
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<b><span style='font-family:"Century Gothic",sans-serif; color:#1F497D'>Nouf.Alotaibi</span></b><span style='font-size:9.0pt; font-family:"Tahoma",sans-serif; color:#777777'><br>
Customer Care Center - Home box - KSA</span><b><span style='font-family:"Century Gothic",sans-serif; color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7C4ce3180612984c5b0c2f08d93fbb1dfb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637610895149902028%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=1qnIf06btt%2BAWlvyZe6RusLc%2B1Ju62sStHE%2BRePKmi0%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7C4ce3180612984c5b0c2f08d93fbb1dfb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637610895149902028%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=liy5cYTOuNNGmyq4ga3idPOJPOjNw%2B49oOXND9AIyxs%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'></span>
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<span style="color:#1F497D"><img id="Picture_x0020_6" alt="lg" style="width:1.7083in; height:.552in" height="53" width="164"></span><span style="color:blue"><img id="Picture_x0020_7" alt="hb" style="width:.6979in; height:.625in" height="60" width="67"></span>
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<div>From: Yahia Taha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, September 25, 2021 2:52 PM<br>
<b>To:</b> Nouf Sultan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Bratindra Mukherjee &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Crys_HBKSA &lt;[email-masked]&gt;; Kalyan Khadka
 &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> RE: 6453498887/ inspection </div>
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<a id="OWAAMC952AB5534E64CD28EA0B0FF3E2028FA" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Nouf Sultan</span></a> please call the customer
 and inform below feedback. </div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt; color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt; color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt; font-family:"Tahoma",sans-serif; color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif; color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt; font-family:"Tahoma",sans-serif; color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7Cde7e4a5cf41a4b276f5408d9801adc35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637681675127321030%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=X22vgivDYhhi0%2BFDeLLg%2FaZDAeNh00MDF9J5%2BTinZBY%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7Cde7e4a5cf41a4b276f5408d9801adc35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637681675127326008%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wGT3mMYrMDU3iJNPov9mUebFqh6Y50fvJWXv%2FZEMVWk%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt; font-family:"Arial",sans-serif; color:#777777'></span>
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<b>From:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 25, 2021 2:49 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;;
 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Crys_HBKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> 6453498887/ inspection </div>
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<div class="MsoNormal">Dear <a id="OWAAM0230415B0ADB4101A27EF3D317D54BCD" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Yahia Taha</span></a>,</div>
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<div class="MsoNormal">Regarding complaint id 3091162, we sent our team for inspection and reports as follows-</div>
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<a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="color:windowtext">T</span></span></span></span></span></span></span></a><a rel="noreferrer"><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="color:windowtext">he
</span></span></span></span></span></span></span></span></a><a rel="noreferrer"><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="color:windowtext">invoice was delivered on
</span></span></span></span></span></span></span></span></span></a><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><b>04-Dec-2019.</b></span></span></span></span></span></span></span></span></span><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">As per inspection team the seats of the Apollo 3-Seater Sofa getting pressed down.
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">We had already replaced both the sofas before 15 months once.
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">Seems someone jumping over or rough use by the customer
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">It seems this is misuse by the customer.
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">Cannot repair without replacement.
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">Attached picture for your reference.
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">Item ID 156106680 Apollo 3-Seater Sofa.
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">Item qty – 2 pc
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">Item was billed as WWD.
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="background:yellow">Stock in SOH “2”</span></span></span></span></span></span></span></span></span></span><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">.
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="">Attached picture for your reference.
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><a rel="noreferrer"></a><a rel="noreferrer"><span style=""><b>Kindly advise
</b></span></a></span></span></span></span></span></span></span></span><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><b>further.</b>
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<div class="MsoNormal"><span style=""><b><span style="color:black">AbdAlrhmn Hassan 568825500</span></b></span></div>
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<span style='font-size:20.0pt; font-family:"Arabic Typesetting"; color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting"; color:#323E4F'>,</span><span style='font-size:12.0pt; font-family:"Arabic Typesetting"; color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt; font-family:Aharoni; color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt; font-family:"Britannic Bold",sans-serif; color:#323E4F'>Email:-
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span><b><span style='font-family:"Britannic Bold",sans-serif; color:#323E4F'><br>
</span></b><span style='font-size:12.0pt; font-family:"Bradley Hand ITC"; color:#323E4F'>Home-COD</span>
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<span style="font-size:12.0pt; font-family:Algerian; color:#323E4F">Ext-</span><span style="font-size:12.0pt; font-family:Aharoni; color:#323E4F">2311</span><span style="font-size:9.0pt; font-family:Aharoni; color:#323E4F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt; font-family:"Tahoma",sans-serif; color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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<span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:#323E4F'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7Cde7e4a5cf41a4b276f5408d9801adc35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637681675127330988%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=9kYCi1cqdOJDeRI%2BIm5aPJme%2BdiGNeZ59%2BeyALiktb8%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#323E4F'></span>
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