Subject: RE: 6453498887/ inspection
From: Yahia Taha <[email-masked]>
To: Nouf Sultan <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Home Box <[email-masked]>, HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, Kalyan Khadka <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 25 Sep 2021 11:51:49 +0000

@Nouf Sultan<mailto:[email-masked]> please call the customer and inform below feedback.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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From: Kalyan Khadka <[email-masked]>
Sent: Saturday, September 25, 2021 2:49 PM
To: Yahia Taha <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Home Box <[email-masked]>; HB.CCCKSA <[email-masked]>; Crys_HBKSA <[email-masked]>
Subject: 6453498887/ inspection

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding complaint id 3091162, we sent our team for inspection and reports as follows-

  *   The invoice was delivered on 04-Dec-2019.
  *   As per inspection team the seats of the Apollo 3-Seater Sofa getting pressed down.
  *   We had already replaced both the sofas before 15 months once.
  *   Seems someone jumping over or rough use by the customer
  *   It seems this is misuse by the customer.
  *   Cannot repair without replacement.
  *   Attached picture for your reference.
  *   Item ID 156106680 Apollo 3-Seater Sofa.
  *   Item qty – 2 pc
  *   Item was billed as WWD.
  *   Stock in SOH “2”.
  *   Attached picture for your reference.
  *   Kindly advise further.
AbdAlrhmn Hassan 568825500

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
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