Subject: Fwd: Daily performance summary for LiveSalesman team for Jul 26th, 2021
From: Alan Ninan <[email-masked]>
To: amir aziz <[email-masked]>, Syed Ataullah <[email-masked]>
Date: Tue, 27 Jul 2021 07:32:09 -0700 (MST)

IMP !! 

From: "Hasan Razakhan" <[email-masked]> 
To: "Sahil Modgil Consultant, IT" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "yahia taha" <[email-masked]>, "Faizal Maradeya" <[email-masked]>, "deeksha" <[email-masked]>, "Deepak Devasia" <[email-masked]>, "saurabh" <[email-masked]>, "shakeeb arsalan" <[email-masked]>, "alan ninan" <[email-masked]> 
Sent: Tuesday, July 27, 2021 5:44:27 PM 
Subject: RE: Daily performance summary for LiveSalesman team for Jul 26th, 2021 

Dear Yahia/ Shakeeb/ Alan, 

What is the status of aging tickets? 

What is causing delay in resolving this? 

- 52 email cases open greater than 7 days. 

- 4 ticket above 7 days for Facebook 

- 69 tickets above 7 days for WhatsApp. 

    * Total count of ageing for Facebook KSA HB: 

Facebook 	

Ageing 						

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Ankit Kumar 	

1 	

1 	

2 	

0 	

0 	

2 	

6 

Amir Aziz 	

0 	

1 	

0 	

0 	

1 	

0 	

2 

Hasan Nour 	

0 	

0 	

0 	

0 	

1 	

0 	

1 

Grand Total 	

1 	

2 	

2 	

0 	

2 	

2 	

9 

    * Total count of ageing for Whatsapp open: 

Facebook 	

Ageing 						

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Javed Aslam 	

5 	

2 	

0 	

2 	

2 	

2 	

13 

Saleh Ahmed 	

5 	

5 	

0 	

2 	

1 	

6 	

19 

RAMI KASSAM 	

11 	

0 	

2 	

7 	

1 	

1 	

22 

Yahkoob Erachat 	

4 	

2 	

0 	

2 	

7 	

5 	

20 

Amr Khalil 	

0 	

0 	

0 	

0 	

0 	

1 	

1 

Hasan Nour 	

0 	

0 	

1 	

0 	

4 	

5 	

10 

Mohd Iqbal 	

9 	

4 	

2 	

4 	

8 	

2 	

29 

Malek Hosan 	

17 	

2 	

1 	

2 	

3 	

2 	

27 

Ibrahem Mahmoud 	

11 	

1 	

0 	

0 	

0 	

0 	

12 

Grand Total 	

62 	

16 	

6 	

19 	

26 	

24 	

153 

    * Total count of ageing for Emails: 

Whatsapp 	

Ageing 	

	

	

	

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Javed Aslam 	

9 	

5 	

1 	

8 	

6 	

32 	

61 

Yahkoob Erachat 	

1 	

0 	

1 	

0 	

0 	

3 	

5 

RAMI KASSAM 	

0 	

0 	

0 	

0 	

0 	

1 	

1 

Malek Hosan 	

0 	

0 	

0 	

0 	

0 	

1 	

1 

Mohd Iqbal 	

0 	

0 	

1 	

0 	

2 	

0 	

3 

Hasan Nour 	

5 	

0 	

0 	

0 	

0 	

0 	

5 

Grand Total 	

15 	

5 	

3 	

8 	

8 	

37 	

76 

Thanks & Regards 

Hasan Raza Khan 

Inventory Controller 

Home Box - KSA 

Phone: +966 58 1269295 Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://mail.lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://mail.lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 
[ http://www.landmarkgroup.com/ ] [ http://www.homeboxstores.com/sa/en ] 

From: HB report <[email-masked]> 
Sent: Tuesday, July 27, 2021 6:35 AM 
To: [email-masked]; [email-masked]; [email-masked]; Yahia Taha <[email-masked]>; Faizal Maradeya <[email-masked]>; [email-masked]; Deepak Devasia <[email-masked]>; [email-masked]; Hasan Razakhan <[email-masked]> 
Subject: Daily performance summary for LiveSalesman team for Jul 26th, 2021 

External email sender, please take precaution. 

Please find listed below the performance data for the LiveSalesman team for Jul 26th, 2021. 

    * Total tickets created : 

Total tickets created 	

Groups 				

Agent Name 	

Facebook KSA HB 	

HomeBox KSA 	

Whatsapp resolved 	

Whatsapp open 	

Grand Total 

Malek Hosan 	

0 	

0 	

41 	

13 	

54 

Mosab Mohammed Abdalla Nasreldin 	

0 	

0 	

0 	

0 	

0 

Waseem Ahemad . Khan 	

0 	

0 	

0 	

0 	

0 

Mohd Iqbal 	

0 	

0 	

30 	

4 	

34 

Ankit Kumar 	

0 	

0 	

0 	

0 	

0 

Javed Aslam 	

0 	

12 	

6 	

2 	

20 

Abu Sufian 	

0 	

0 	

0 	

0 	

0 

Jok Kuol 	

0 	

0 	

0 	

0 	

0 

Mohammad Faizan 	

0 	

0 	

0 	

0 	

0 

Sreelal.t CT 	

0 	

0 	

0 	

0 	

0 

Ibrahem Mahmoud 	

0 	

0 	

0 	

11 	

11 

Mohammed Ali 	

0 	

0 	

0 	

0 	

0 

Amir Aziz 	

0 	

0 	

0 	

0 	

0 

Hasan Nour 	

0 	

0 	

20 	

0 	

20 

RAMI KASSAM 	

0 	

0 	

53 	

5 	

58 

Saleh Ahmed 	

0 	

0 	

25 	

3 	

28 

Grand Total 	

0 	

12 	

175 	

38 	

225 

    * Whatsapp chat type: 

HB Chat Type 	

Reason Category 	

Sub Reason 	

Count of HB Chat Type 

Customer Services 	

Delivery Related 	

Day of Delivery - Status 	

1 

Delayed Delivery (Furniture) 	

1 

Delayed Delivery (HH) 	

1 

Delivery Status 	

122 

Reschedule Delivery 	

4 

Product Complaint 	

Complaint within Warranty 	

12 

Refunds and Cancelations 	

Cancelation 	

7 

Delay collection 	

1 

Refund for Other reason 	

1 

Refunds after Return 	

4 

Return Request Initiation 	

9 

Customer Services Total 			

163 

Live Sales 	

Pre-Sale 	

Live assist 	

7 

Live Sales Total 			

7 

PreSales 	

Other Enquiry 	

Payment Methods 	

1 

Store Availability 	

2 

Store Location 	

2 

Using Shukran Points 	

2 

Website/App Issues 	

4 

Policy Related 	

Delivery Cost 	

1 

Return Policy 	

1 

Product Related 	

Pricing 	

1 

Product Specification 	

31 

PreSales Total 			

45 

Grand Total 			

215 

    * Total count of ageing for Facebook KSA HB: 

Facebook 	

Ageing 						

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Ankit Kumar 	

1 	

1 	

2 	

0 	

0 	

2 	

6 

Amir Aziz 	

0 	

1 	

0 	

0 	

1 	

0 	

2 

Hasan Nour 	

0 	

0 	

0 	

0 	

1 	

0 	

1 

Grand Total 	

1 	

2 	

2 	

0 	

2 	

2 	

9 

    * Total count of ageing for Whatsapp open: 

Facebook 	

Ageing 						

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Javed Aslam 	

5 	

2 	

0 	

2 	

2 	

2 	

13 

Saleh Ahmed 	

5 	

5 	

0 	

2 	

1 	

6 	

19 

RAMI KASSAM 	

11 	

0 	

2 	

7 	

1 	

1 	

22 

Yahkoob Erachat 	

4 	

2 	

0 	

2 	

7 	

5 	

20 

Amr Khalil 	

0 	

0 	

0 	

0 	

0 	

1 	

1 

Hasan Nour 	

0 	

0 	

1 	

0 	

4 	

5 	

10 

Mohd Iqbal 	

9 	

4 	

2 	

4 	

8 	

2 	

29 

Malek Hosan 	

17 	

2 	

1 	

2 	

3 	

2 	

27 

Ibrahem Mahmoud 	

11 	

1 	

0 	

0 	

0 	

0 	

12 

Grand Total 	

62 	

16 	

6 	

19 	

26 	

24 	

153 

    * Total count of ageing for Emails: 

Whatsapp 	

Ageing 	

	

	

	

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Javed Aslam 	

9 	

5 	

1 	

8 	

6 	

32 	

61 

Yahkoob Erachat 	

1 	

0 	

1 	

0 	

0 	

3 	

5 

RAMI KASSAM 	

0 	

0 	

0 	

0 	

0 	

1 	

1 

Malek Hosan 	

0 	

0 	

0 	

0 	

0 	

1 	

1 

Mohd Iqbal 	

0 	

0 	

1 	

0 	

2 	

0 	

3 

Hasan Nour 	

5 	

0 	

0 	

0 	

0 	

0 	

5 

Grand Total 	

15 	

5 	

3 	

8 	

8 	

37 	

76 

Please feel free to reach out for any further clarifications. 
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