Subject: Mada transactions
From: Niren Dsouza <[email-masked]>
To: syed ataullah <[email-masked]>, Amr Khalil <[email-masked]>, hasan nour <[email-masked]>, AMIR <[email-masked]>
Date: Wed, 16 Jun 2021 06:45:41 -0700 (MST)

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Yahia Taha" <[email-masked]> 
To: "HB.CCCKSA" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Crys_HBKSA" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Layan Shehadeh" <[email-masked]> 
Cc: "Baraa Abukhadra" <[email-masked]>, "Hasan Razakhan" <[email-masked]> 
Sent: Sunday, May 16, 2021 4:46:15 PM 
Subject: FW: Social Media - Order No. 6286805068 - Refund Issue 

Dear team, 

FYKI, and to inform the customer accordingly. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Malik Ismail <[email-masked]> 
Sent: Saturday, May 15, 2021 4:06 PM 
To: Sankar T <[email-masked]>; Faizal Maradeya <[email-masked]>; Suhas Bennikal <[email-masked]>; Bahaa Al khateeb <[email-masked]>; Ali Abdelrahem Almozain <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]> 
Subject: RE: Social Media - Order No. 6286805068 - Refund Issue 

Hi All, 

PFA the last two batches were received from Payfort. 

For below order refund confirmation received 03-05-2021. 

You may inform customer to expect the amount to appear in his account within 14 calendar days. 

Regards, 

Malik 

From: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 12, 2021 5:07 PM 
To: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] >; Suhas Bennikal < [ mailto:[email-masked] | [email-masked] ] >; Bahaa Al khateeb < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Ali Abdelrahem Almozain < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Social Media - Order No. 6286805068 - Refund Issue 

External email sender, please take precaution. 

Hi [ mailto:[email-masked] | 
@Faizal Maradeya ] , 

[ mailto:[email-masked] | @Malik Ismail ] is sharing refunded transactions to HB CCC team then still why they are not referring to the sheet and reaching out to us every time? We are happy if we need to reconvene to update the process that we are following for MADA transactions. 

[ mailto:[email-masked] | @Malik Ismail ] – Can you please share the refunded sheet again ? 

Thanks, 

Sankar. 

From: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 12 May 2021 at 5:32 PM 
To: Suhas Bennikal < [ mailto:[email-masked] | [email-masked] ] >, Bahaa Alkhateeb < [ mailto:[email-masked] | [email-masked] ] >, Sankar T < [ mailto:[email-masked] | [email-masked] ] >, Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >, Ali Abdelrahem Almozain < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "HB.CCCKSA" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Social Media - Order No. 6286805068 - Refund Issue 

Hi [ mailto:[email-masked] | @Sankar T ] , 

Can you please resolve this , 

Cc [ mailto:[email-masked] | @Bahaa Al khateeb ] [ mailto:[email-masked] | @Suhas Bennikal ] 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C3119640ae21449b71bc808d917a23a49%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566808097618332%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M2Z%2FicppbbGL4WV3GfOFiYQawsGIRd4Rk5HHRKtxPTQ%3D&reserved=0 | 
Outlook for Android ] 

From: Ali Abdelrahem Almozain < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 12, 2021 2:50:15 PM 
To: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Social Media - Order No. 6286805068 - Refund Issue 

Reminder please 

Dears, 

The customer escalated again on social media and make bad comments for the issue still not resolved and still the money not refunded, 

[ mailto:[email-masked] | @Faizal Maradeya ] need your support. 

Best Regards 

Ali Al-Mozain 
Customer Care Center - Home Box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C3119640ae21449b71bc808d917a23a49%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566808097618332%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GIPCfCxCIz3dOQv7b%2FfNkXxI9Q3rce9V4Jxx5k5%2BT18%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C3119640ae21449b71bc808d917a23a49%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566808097618332%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VTSPcFC2JXEXb8NhjMyY2fGJ2qxUw9qYLkKVcrjZsjs%3D&reserved=0 | www.landmarkgroup.com ] 

From: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 29, 2021 7:58 AM 
To: Ali Abdelrahem Almozain < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Social Media - Order No. 6286805068 - Refund Issue 

Hi 

Has this been resolved ? 

From: Ali Abdelrahem Almozain < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 28, 2021 2:44 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Social Media - Order No. 6286805068 - Refund Issue 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] [ mailto:[email-masked] | 
@Sankar T ] , 

The customer Escalated on Social Media and make Bad comments for late Refund the money, 

Kindly Update to us when the money will Refunded to customer account. 

Best Regards 

Ali Al-Mozain 
Customer Care Center - Home Box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C3119640ae21449b71bc808d917a23a49%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566808097628290%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=opnJvAu3IFRPC9bEECEy5%2FhshjGBVNh0mKtQYMKR6UM%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C3119640ae21449b71bc808d917a23a49%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566808097628290%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vHDhtjTvbf74CpP2lc%2FCPg4f01G4K%2BBfRbkaJ8joTEM%3D&reserved=0 | www.landmarkgroup.com ] 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com