Subject: New Reply Received - I'd like to exchange/refund. أود أن تبادل / استرداد.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 09:34:53 +0000

Hi Amir Aziz,  The customer has responded to the ticket.  I'd like to exchange/refund.        أود أن تبادل / استرداد.  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Homebox Team,<span style="font-size:11.0pt"></span>
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<div class="MsoNormal">The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.</div>
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<div class="MsoNormal">Code: 112-WHTR-A76F-Y7T6-F|Start Date: 31.05.2021 00:00:00|End Date: 30.06.2021 23:59:00</div>
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<div class="MsoNormal">Type: Serial Voucher|Concept: HOMEBOX|Territory: UAE|Checkout Site: N/A</div>
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<div class="MsoNormal">Value: 10 AED|Minimum Threshold Value: 11 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE</div>
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<div class="MsoNormal">Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1</div>
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<div class="MsoNormal">Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A</div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Mohammed Zeeshan Ahmed</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>E-Commerce Content Merchandiser</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Web Team | Landmark Group</span></div>
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<div>From: <span style="color:black">Radhika Jawle &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, May 31, 2021 at 11:14 AM<br>
<b>To: </b>Mohammed Ahmed &lt;[email-masked]&gt;<br>
<b>Cc: </b>HomeBox Customercare UAE &lt;[email-masked]&gt;, Home Box &lt;[email-masked]&gt;, Murtaza Kutiyanawala &lt;[email-masked]&gt;, Faizal Maradeya &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: Free Shipping Voucher of HH itme order #9664764292 RE: [#2635333] - I'd like to exchange/refund. أود أن تبادل / استرداد.</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Ahmed</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please create the voucher of AED 10, TH – AED 11 and Validity till 30<sup>th</sup> June, 2021.</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif'>Thanks &amp; Regards,</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Faizal Maradeya &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, May 30, 2021 9:48 PM<br>
<b>To:</b> Radhika Jawle &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Free Shipping Voucher of HH itme order #9664764292 RE: [#2635333] - I'd like to exchange/refund.
</span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt">أود أن تبادل / استرداد</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Hi radhika,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Please process</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Get
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&amp;data=04%7C01%7CMohammed.Ahmed%40landmarkgroup.com%7C2d8b936369414070a17308d92403b01d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637580420515739691%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=I3rATY2JG42UN1I%2BMnDEPu2JwYcMFcPvAS%2B807gxUas%3D&amp;reserved=0" rel="noreferrer">
Outlook for Android</a></span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, May 30, 2021 12:41:38 AM<br>
<b>To:</b> Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Free Shipping Voucher of HH itme order #9664764292 RE: [#2635333] - I'd like to exchange/refund.
</span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt;color:black">أود أن تبادل / استرداد</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<div class="xmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faizal Maradeya</span></a>,</span></div>
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<div class="xmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please approve the voucher of AED 10 of Free Shipping , TH – AED 11  and validity till 30<sup>th</sup> June, 2021.</span></div>
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<div class="xmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Damaged product received, customer wants to place an order again not ready to pay delivery charges again.</span></div>
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<div class="xmsonormal"><span style='font-family:"Calibri",sans-serif'>Thanks &amp; Regards,</span></div>
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<div class="xmsonormal"><span style='font-family:"Calibri",sans-serif'><img width="428" height="111" style="width:4.4583in;height:1.1562in" id="x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTI0MjY0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FaBegvqBs3qCYK4ETX0YANQ6qBrMuF12vmPOGmJkOHo"></span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, May 29, 2021 10:33 AM<br>
<b>To:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2635333] - I'd like to exchange/refund. </span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt">أود أن تبادل / استرداد</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Order no : 9664764292</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Cust requesting for free shipping for the next purchase of the item : "162819379 - - Essential Artificial Grass Mat - 100x400 cms" as he received used item and returning it . </span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards,</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team.</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
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#2635333</a> raised by Ahmad Samy ().</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sat, 29 May at 10:27 AM
<span class="xseparator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">We have escalated to the concerned team regarding the shipping fee. We will notify you soon regarding this. Please accept our sincere apologies.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2635333:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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