Subject: Ticket Assigned - Conversation with elnouf
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 07:54:01 +0000

Hi Amir Aziz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elnouf elnouf                    Hi           10:32 AM, 28th May                     elnouf                    I am Nouf Alkaabi 0567337917 I have an order from home box           10:33 AM, 28th May                     elnouf                    And I want to change the date of delivery and the address           10:33 AM, 28th May                     elnouf                    Because I live in other place           10:34 AM, 28th May                     elnouf                    I tried yesterday to contact you by calling you but no one answer me because it shows that the number is wrong           10:34 AM, 28th May                     elnouf                    I don’t know what is the problem           10:35 AM, 28th May                   Amir                   Hi elnouf .Thank you for choosing HomeBox. My name is Amir .           11:14 AM, 28th May                   Amir                   Could you please share your order number so that I can assist you further?           11:14 AM, 28th May                     elnouf                    9664752411           11:16 AM, 28th May                   Amir                   Please allow me a moment and I will check on this for you.           11:21 AM, 28th May                     elnouf                    Ok           11:22 AM, 28th May                     elnouf                    Thanks           11:22 AM, 28th May                   Amir                   Could you please share your complete address and correct contact number           11:22 AM, 28th May                     elnouf                    AbuDhabi - Alzina - C1 - apartment 501           11:23 AM, 28th May                     elnouf                    0567337917           11:23 AM, 28th May                   Amir                   We will update this to the courier team.           11:24 AM, 28th May                   Amir                   Is there anything else I can assist you with today?           11:24 AM, 28th May                     elnouf                    The day of the delivery is 4th of June           11:24 AM, 28th May                     elnouf                    Because no one will be in the apartment before 4th of June           11:24 AM, 28th May                   Amir                   As I checked your order 9664752411, this is not a scheduled delivery, So the courier team will contact you regarding the delivery between 2-3 business days.           11:29 AM, 28th May                   Amir                   Please confirm whether you have any furniture orders or not           11:30 AM, 28th May                   Amir                   Hi, I'm not getting a response from you. Are we still connected?           11:39 AM, 28th May                     elnouf                    No , nothing else           11:45 AM, 28th May                     elnouf                    I know but no one in AbuDhabi now !!           11:45 AM, 28th May                     elnouf                    I am in different places           11:45 AM, 28th May                   Amir                   We will update this contact number and address           11:47 AM, 28th May                   Amir                   The delivery team will contact you           11:48 AM, 28th May                   Amir                   Is there anything else I can assist you with today?           11:48 AM, 28th May                     elnouf                    No , thanks           11:48 AM, 28th May                   Amir                   Please feel free to come back and chat with us if you have any queries in the future. My name is Amir and have a wonderful day!           11:53 AM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2634426