Subject: New Reply Received - Delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 21 May 2021 08:14:32 +0000

Hi Amir Aziz,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Dear team,</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
This is the 2nd bad experience with home box ..</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Issue started when the delivery guy called me on 20.05.21 2pm saying that he will go back to Dubai with the items if I don't receive .. knowing that I placed my order on 20.05.21 between 6 pm to 8pm ????</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
I call castumr care but not action so I had to receive the wardrobes .. </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
However and after installing the first wardrobe and starting the 2nd one it turns to be there's a wrong part ????</div>
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However and after long conversation and several calls to castumr care .. they promised to arrange the wrong part today ...??</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
The surprise is that the part is not. Available all over UAE ???</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Finally I would ask you to replace the 2 no wardrobe with the same model white color or otherwise take back the wardrobe 2 no and return the money.</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Your immediate action is required..</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Yamen saloum<img id="996af0c0-a1ef-4bb1-b7ab-66235135d5ad" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMjUwNDc5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ld1gyVenj4rGN6orMaBjKCU0st85aQ4ZImCLYTn79tU" alt="Image" style="max-width: 100%">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 7, 2021 8:03:36 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2368069] - Delivery
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<div dir="ltr">Hi Yamen,</div>
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<div dir="ltr">Thank you for contacting us with your concern.</div>
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<div dir="ltr">We are truly sorry to hear that you were not assisted properly by our staff member. This is surely not the experience we want our customers to have when they shop with us.<br>
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We take matters like these very seriously. We have now forwarded the feedback to concerned team and they are surely going to take a strict action on this.<br>
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Again, please accept our sincere apologies for this.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2368069