Subject: Daily performance summary for LiveSalesman team for May 10th, 2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Tue, 11 May 2021 09:06:55 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 10th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 						
Agents 	Facebook KSA HB 	Facebook UAE HB 	Whatsapp open 	Whatsapp resolved 	Emails KSA 	Emails UAE 	Grand Total 
Abdul Saboor 					3 	14 	17 
Abu Sufian 			3 	25 			28 
Adam musa yagoub yousif 			8 	28 			36 
Amir Aziz 		1 				4 	5 
Amr Khalil 					1 		1 
Ankit Kumar 				12 		15 	27 
Hasan Nour 	1 	6 					7 
Ibrahem Mahmoud 			1 	32 			33 
Jok Kuol 			1 	30 	17 		48 
Manmoon Alsadig Haroon Adam 					10 		10 
Mohammad Faizan 				35 			35 
Mohammed Ali 				9 	31 	15 	55 
Mohd Adeel Akhter 	1 	16 			3 		20 
Mohd Iqbal 					17 		17 
Mosab Mohammed Abdalla Nasreldin 			5 	32 			37 
Niren Dsouza 					2 		2 
No Agent 	1 	9 			35 	30 	75 
Sreelal.t CT 			1 	47 			48 
Waseem Ahemad . Khan 					18 		18 
Grand Total 	3 	32 	19 	250 	137 	78 	519 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abu sufian 	85 	83 
adam yousif 	83 	82 
ankit KUMAR 	34 	30 
Ibrahem Mahmoud 	69 	71 
JOK KUOL 	82 	82 
Mohammad Faizan 	65 	55 
Mohammed ali 	22 	22 
mosab nasreldin 	58 	63 
Niren Dsouza 	0 	0 
Sreelal ct 	88 	78 
waseem khan 	1 	0 
Grand Total 	587 	566 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	6 
		Delayed Delivery (Furniture) 	3 
		Delayed Delivery (HH) 	4 
		Delivery Status 	73 
		Partial Delivery 	3 
		Reschedule Delivery 	6 
		(blank) 	6 
	Delivery Related Total 		101 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	26 
		(blank) 	2 
	Product Complaint Total 	29 
	Refunds and Cancelations 	Cancelation 	8 
		Refund for Other reason 	1 
		Refunds after Return 	2 
		Return item not received 	1 
		Return Request Initiation 	7 
		(blank) 	1 
	Refunds and Cancelations Total 	20 
	(blank) 	(blank) 	24 
	(blank) Total 		24 
Customer Services Total 			174 
No Answer 	No Answer 	No Answer 	10 
		(blank) 	3 
	No Answer Total 		13 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
No Answer Total 			14 
PreSales 	Other Enquiry 	Offers 	5 
		Payment Methods 	3 
		Store Availability 	22 
		Store Location 	3 
		Using Shukran Points 	2 
		Website/App Issues 	4 
		(blank) 	1 
	Other Enquiry Total 		40 
	Policy Related 	Delivery Cost 	3 
		Delivery Time 	4 
	Policy Related Total 		7 
	Product Related 	Combo 	3 
		Product Specification 	53 
		(blank) 	2 
	Product Related Total 		58 
	(blank) 	(blank) 	27 
	(blank) Total 		27 
PreSales Total 			132 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			320 

    * Total count of ageing for Facebook: 
Facebook UAE HB 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amir Aziz 	11 	10 	13 	20 		4 	58 
Ankit Kumar 				9 	1 		10 
Hasan Nour 	2 						2 
Mohd Adeel Akhter 	31 			5 			36 
Grand Total 	44 	10 	13 	34 	1 	4 	106 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abu Sufian 	5 	2 		5 	3 	15 
Adam musa yagoub yousif 	16 	3 	3 			22 
Ankit Kumar 	2 		2 		1 	5 
Ibrahem Mahmoud 	1 			4 	2 	7 
Jok Kuol 	4 					4 
Mosab Mohammed Abdalla Nasreldin 	13 	1 	1 	2 	1 	18 
Sreelal.t CT 	5 			1 	1 	7 
Waseem Ahemad . Khan 	2 	1 	2 	1 	1 	7 
Grand Total 	48 	7 	8 	13 	9 	85 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( UAE) : 
Emails UAE 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 	12 	2 	1 				15 
Amir Aziz 	1 						1 
Ankit Kumar 	13 	1 	1 		3 	3 	21 
Mohammed Ali 	1 			2 	1 	1 	5 
Sreelal.t CT 	3 	4 					7 
Grand Total 	30 	7 	2 	2 	4 	4 	49 

    * Total count of ageing for emails( KSA) : 
Emails KSA 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 		1 	1 				2 
Amir Aziz 						1 	1 
Amr Khalil 	6 	11 	4 	1 	1 	2 	25 
Hasan Nour 	17 	6 	6 	12 		4 	45 
Jok Kuol 	16 						16 
Manmoon Alsadig Haroon Adam 	10 	4 	5 	5 	7 	25 	56 
Mohammed Ali 	9 			1 			10 
Mohd Adeel Akhter 	8 	4 	2 	5 	1 	11 	31 
Mohd Iqbal 	18 						18 
Niren Dsouza 		2 		1 			3 
Syed Ataullah 						1 	1 
Waseem Ahemad . Khan 	9 						9 
Grand Total 	93 	28 	18 	25 	9 	44 	217 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]