Subject: Fwd: Daily performance summary for LiveSalesman team for April 12th 2021.
From: Niren Dsouza <[email-masked]>
To: homebox <[email-masked]>
Date: Tue, 13 Apr 2021 09:26:58 -0700 (MST)

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Niren Dsouza" <[email-masked]> 
To: "deepak devasia" <[email-masked]>, "saurabh" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Cc: "Nalineedhar Kasibhatla" <[email-masked]>, "tejendra singh" <[email-masked]>, "Manmohan chittlangia" <[email-masked]>, "Ankit Arora" <[email-masked]>, "deeksha" <[email-masked]>, "Shahzeen Rizvi" <[email-masked]>, "faizal maradeya" <[email-masked]>, "Yahia Taha" <[email-masked]> 
Sent: Tuesday, April 13, 2021 9:53:41 PM 
Subject: Daily performance summary for LiveSalesman team for April 12th 2021. 

Greetings of the day. 
Please find listed below the performance data for the LiveSalesman team for April 11th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 							
Agents 	Facebook KSA HB 	Facebook UAE HB 	Whatsapp Open 	Whatsapp resolved 	HomeBox Instagram 	Emails(KSA) 	Emails(UAE) 	Grand Total 
Abdul Saboor 						6 		6 
Abdullah Ahemad 			3 	79 				82 
Abu Sufian 			1 	19 				20 
Amir Aziz 	16 	18 					1 	35 
Amr Khalil 						33 	2 	35 
Ankit Kumar 				45 			5 	50 
Hasan Nour 						15 		15 
Ibrahem Mahmoud 				30 				30 
Jok Kuol 				46 				46 
Manmoon Alsadig Haroon Adam 						22 		22 
Mohammed Ali 			4 	27 			22 	53 
Mohd Adeel Akhter 						41 		41 
Mosab Mohammed Abdalla Nasreldin 			2 	16 		31 		49 
Niren Dsouza 					4 			4 
No Agent 						37 	1 	38 
Sreelal.t CT 							10 	10 
Syed Ataullah 						8 		8 
Waseem Ahemad . Khan 				39 				39 
Grand Total 	16 	18 	10 	301 	4 	193 	41 	583 

    * Total Whatsapp chats : 
Agents 	Assigned chats 	Resolved chats 
abdullah ahemad 	84 	83 
Abu sufian 	55 	48 
ankit KUMAR 	63 	58 
Ibrahem Mahmoud 	56 	59 
JOK KUOL 	75 	67 
Mohammed ali 	41 	40 
mosab nasreldin 	33 	32 
Niren Dsouza 	0 	1 
waseem khan 	54 	51 
Grand Total 	461 	439 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	10 
		Delayed Delivery (Furniture) 	5 
		Delayed Delivery (HH) 	6 
		Delivery Status 	97 
		Partial Delivery 	5 
		Reschedule Delivery 	1 
		(blank) 	3 
	Delivery Related Total 		127 
	Product Complaint 	Complaint within Warranty 	16 
	Product Complaint Total 	16 
	Refunds and Cancelations 	Cancelation 	14 
		Refund for Other reason 	6 
		Refunds after Return 	2 
		Return item not received 	1 
		Return Request Initiation 	12 
	Refunds and Cancelations Total 	35 
	(blank) 	(blank) 	31 
	(blank) Total 		31 
Customer Services Total 			209 
Mattress Related 	Post-Sales 	Delivery & Shipping Related 	2 
		Product Complaints 	4 
	Post-Sales Total 		6 
Mattress Related Total 			6 
No Answer 	No Answer 	No Answer 	22 
		(blank) 	1 
	No Answer Total 		23 
	(blank) 	(blank) 	7 
	(blank) Total 		7 
No Answer Total 			30 
PreSales 	Other Enquiry 	Offers 	5 
		Payment Methods 	1 
		Promo Code 	1 
		Store Availability 	17 
		Store Location 	3 
		Using Shukran Points 	1 
		(blank) 	3 
	Other Enquiry Total 		31 
	Policy Related 	Delivery Cost 	10 
		Delivery Time 	6 
		Return Policy 	1 
	Policy Related Total 		17 
	Product Related 	Combo 	3 
		Pricing 	1 
		Product Specification 	59 
	Product Related Total 		63 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
PreSales Total 			112 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			357 

    * Total count of ageing for Facebook: 
Facebook (UAE) 	Ageing 		
Agents 	0-2 days 	3-4 days 	Grand Total 
Amir Aziz 	32 	2 	34 
Mohd Adeel Akhter 	16 		16 
Grand Total 	48 	2 	50 

    * Total count of ageing for Whatsapp: 

Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abu Sufian 	2 	1 					3 
Adam musa yagoub yousif 	2 		1 				3 
Ankit Kumar 				4 			4 
Ibrahem Mahmoud 		1 					1 
Jok Kuol 	2 						2 
Mohammad Faizan 	1 						1 
Mohammed Ali 	7 	2 	1 	3 	1 	2 	16 
Mosab Mohammed Abdalla Nasreldin 	3 	1 	1 				5 
Grand Total 	17 	5 	3 	7 	1 	2 	35 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 	11 						11 
Amir Aziz 					1 		1 
Amr Khalil 	16 	1 	1 	4 		2 	24 
Hasan Nour 	22 	8 	5 	1 		2 	38 
Manmoon Alsadig Haroon Adam 	39 	6 	2 	10 	1 	1 	59 
Mohd Adeel Akhter 	14 	8 		1 		5 	28 
Mosab Mohammed Abdalla Nasreldin 	21 						21 
Niren Dsouza 		1 					1 
Syed Ataullah 	2 	1 	3 	4 	4 	6 	20 
Grand Total 	125 	25 	11 	20 	6 	16 	203 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Abdul Saboor 	10 				10 
Amir Aziz 	1 				1 
Amr Khalil 	1 	1 			2 
Ankit Kumar 	11 	1 			12 
Mohammed Ali 	18 	1 		1 	20 
Sreelal.t CT 	4 		1 		5 
Syed Ataullah 	3 				3 
Grand Total 	48 	3 	1 	1 	53 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]