Subject: New Reply Received - Click & Collect
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 16:02:46 +0000

Hi Amir Aziz,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="ltr">
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<div>Everyone in Homebox's different channels is "sincerely apologizing for inconvenience", but unfortunately no one is making a real effort to get the issue resolved.... </div>
<div>Nevermind, i have returned the item, got my money back, and ran away... I will never think again of approaching any of your shops, even if you are giving goods for free... Customers experience matters and am sorry to say that you amazingly failed in that.</div>
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<div dir="ltr">By the way, below is my registered mobile number in case anyone from your management is interested to know "at least" why this customer ran away, unlike your in-store employees, who were super cold and didn't even make any effort to rectify the
 bad experience.</div>
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<div style="direction: ltr">Regards,</div>
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<div style="direction: ltr">ALI ABUHIRRA</div>
<div style="direction: ltr">+971 56 188 3587</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, April 10, 2021 4:54:00 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2379821] - Click &amp; Collect
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<div dir="ltr">Hi Ali,<br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused however, we have checked with the following email address: [email-masked] and we are unable to locate any order with us. We request you to please share with us your exact order number
 so that we assist you with this accordingly.</div>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div><span dir="ltr">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2379821