Subject: NOON
From: "AMIR ABDUL. AZIZ" <[email-masked]>
Date: Sat, 10 Apr 2021 01:38:20 -0700 (MST)

Hi Mufaddal, 

Thank you for contacting us. 
We do sell our products on Noon and the delivery is fulfilled by HomeBox itself. However the delivery charges which are incurred have been committed to be covered by Noon. That is a promotion that they have been running and we cannot comment on their policies. 

With regards to our vaunted Promise Plus program, it applies to the same product if sold by a local retail competitor for a lower price. It does not apply to services provided like our delivery service and therefore, we sincerely apologise, we would not be able to process a refund for these charges as they include delivery, installation as well as assembly. 

We would like to thank you for ordering the Kulltorp wardrobe which is one of our most popular in the wardrobe range. We assure you that once you receive the delivery of this item you would be satisfied with the quality of the product. 

Please feel free to reach out to us for any further assistance. 
Your friends, 
The Support Team.