Subject: New Reply Received - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 15:35:59 +0000

Hi Amir Aziz,  The customer has responded to the ticket.  Returns  Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div>I am still awaiting for an update, not getting why it needs such a long time to refund me my money back!! This has been pending since February </div>
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<div>Looking forward receiving the update and the refund at the soonest. </div>
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<div>Best regards, </div>
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<br><br>Sent from Alice Mail App<br>
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<br><br>Monday, 22 March 2021, 10:37 AM +0400 from [email-masked]  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(17, 105, 197); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg" style="">
	
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hi, </div>
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Please find below order number for my 2 purchases from Home center and home box. </div>
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<b style="">Home Center: </b>
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Order#: 9634149386</div>
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Returned: </div>
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Benus 2-tier dish rack: 79AED </div>
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Faces and home 2 pieces kitchen towel  14AED </div>
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Total: 93AED </div>
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<b style="">Home Box: </b>
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Order# 9634061160</div>
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Returned: </div>
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Luxot memory foam 2-peices bath and contour mat set grey   60AED </div>
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Amity 5-tier non-woven wardrobe 75AED </div>
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Total: 135AED </div>
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I only received 75+14 AED back to my account not sure for which store. </div>
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please update me on the refund of the remaining amount, </div>
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feel free to call me for further information: <span class="js-phone-number" style="">+971505768397</span>
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Best regards, </div>
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Amira </div>
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<div>From: Landmark Group &lt;<a href="mailto:[email-masked]" style="" rel="noreferrer">[email-masked]</a>&gt;<br style="">
<b style="">Sent:</b> Friday, March 5, 2021 6:04 PM<br style="">
<b style="">To:</b> <a href="mailto:[email-masked]" style="" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" style="" rel="noreferrer">[email-masked]</a>&gt;<br style="">
<b style="">Subject:</b> Re: [#2193837] - Returns
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<div dir="ltr" style="">Hi Amira,</div>
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<div style="">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr" style="">We sincerely apologize for any inconvenience caused however, we have checked with the following email address: <a href="mailto:[email-masked]" style="" rel="noreferrer">[email-masked]</a> and we are unable to locate any order with us. We request you to please share with us your exact order number
 so that we assist you with this accordingly.</div>
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<div style="">We are looking forward to hear from you soon. Thank you for your help!</div>
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<div style="">Your Friends,</div>
<div style="">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2193837