Subject: New Reply Received - change of order
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 12:46:11 +0000

Hi Amir Aziz,  The customer has responded to the ticket.  change of order  Ticket comment <div dir="auto">What exactly is the issue, it’s a standard refund. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 3 Apr 2021 at 4:14 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Ben,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We’re
really sorry if we’ve taken longer than usual to get back to you.</span>
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<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Our
team is working on your issue, and will get back to you as soon as possible.</span></div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>upport Team</span>
</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
</div>
</div>

	

</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><span><div dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><br></div>
<div dir="ltr" style="line-height:2.38464;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Lato,sans-serif;background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Kind Regards, </span></div>
<div dir="ltr" style="line-height:2.38464;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Lato,sans-serif;color:rgb(174,166,85);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Ben Stockton</span></div>
<div dir="ltr" style="line-height:2.38464;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Lato,sans-serif;color:rgb(174,166,85);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Senior Associate</span></div>
<div dir="ltr" style="line-height:2.38464;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Lato,sans-serif;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">M: +971 50 142 3693</span></div>
<div dir="ltr" style="line-height:2.38464;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Lato,sans-serif;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">T: +971 4 567 4531</span></div>
<div dir="ltr" style="line-height:2.38464;margin-top:0pt;margin-bottom:0pt"><a href="http://www.finsbury-associates.com/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Lato,sans-serif;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">finsbury-associates.com</span></a></div>
<div dir="ltr" style="line-height:2.38464;margin-top:0pt;margin-bottom:0pt"><span style='font-size:10pt;font-family:"Alfa Slab One",cursive;color:rgb(174,166,85);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap'>_____________________________</span></div>
<div dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style='font-size:10pt;font-family:"Alfa Slab One",cursive;color:rgb(174,166,85);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap'><img src="https://lh6.googleusercontent.com/lHRzzRHhYRuHuw5HEqv11x-4ZG4Z7GLjVH-DBJUezraiX_R54dfJhjhuZlCYUR88S7R302CAodiQMubkojYYiwZ6_mgzAzKX3-O6pF0cZsWi0v7hqBELnSdfmGSLf-CHLPZ47nHY" width="267" height="67" style="border:none"></span></div>
<div dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style='font-size:10pt;font-family:"Alfa Slab One",cursive;color:rgb(174,166,85);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap'><img src="https://finsbury-associates.com/wp-content/uploads/2020/01/IA-BPAA-Winner-logo-19-Dubai-OL-07.jpg" width="96" height="84"><img src="https://finsbury-associates.com/wp-content/uploads/2020/01/IA-BPAA-Winner-logo-19-Dubai-OL-03.jpg" width="96" height="84"><br></span></div>
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<span style='font-size:10pt;font-family:"Alfa Slab One",cursive;color:rgb(174,166,85);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap'><img src="https://lh5.googleusercontent.com/KAZlLHae4f7kjVzMxZHmHVFRy0Q9Bfl7yVVXrgJR73OBt-qPyUKwOxtuwa7g3D0zOxZ8w8LiZWdQATCxc-44saGw6TKVhdT0GzHDGuArbccqzUrggdTjzaVfL-uvI1_D3ypM1tw7" width="96" height="84" style="border:none"></span><span style='font-size:10pt;font-family:"Alfa Slab One",cursive;color:rgb(174,166,85);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap'><img src="https://lh4.googleusercontent.com/KLkHnDLwpnRlyNAQ7JMnHVb7Gre06Xjm650_5y52qdP8s0Q_JkvcbK3MoQiGLwjcUnrdkiEGFvyZcd42ZthFP36BXFFMIwL7_6GuryFjHBza7BDQ6D6H6ZCK972Q64J1tpXT5elK" width="96" height="84" style="border:none"></span>
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<div><span style='font-size:10pt;font-family:"Alfa Slab One",cursive;color:rgb(174,166,85);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap'><br></span></div></span></div></div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267509