Subject: Fwd: Maintenance request form
From: Niren Dsouza <[email-masked]>
To: homebox <[email-masked]>
Date: Thu, 1 Apr 2021 09:50:16 -0700 (MST)

Guys, especially those working on KSA tickets, 
process to be followed for FF refixing/maintenance issues. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Yahia Taha" <[email-masked]> 
To: "Crys_HBKSA" <[email-masked]>, "Layan Shehadeh" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Baraa Abukhadra" <[email-masked]> 
Sent: Wednesday, March 31, 2021 2:59:23 PM 
Subject: Maintenance request form 

Dear team, 

For any maintenance request please fill up below details and send to me for required approval, make sure to share photos and videos for issue in the product , this for 

All invoices delivered from more 14 days if still within 14 days you can raise normal open request on GCRM. 

	

Customer Name: 	

	

Store Name: 	

	

Invoice Number: 	

	

Mobile number on the invoice: 	

	

Invoice Amount: 	

	

Exception: 	

	

Issue detail: 	

	

Item Discretion: 	

	

Item Code: 	

	

Delivery type: 	

	

Total Invoices at HB: 	

	

CRM Entry: 	

	

Date of Delivery: 	

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

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