Subject: Daily performance summary for LiveSalesman team for 30th March 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, deeksha <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, Ankit Arora <[email-masked]>
Date: Wed, 31 Mar 2021 09:46:52 -0700 (MST)

Good evening. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for March 30th, 2021. 

    * Total tickets created : 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	Emails(KSA) 	Emails(UAE) 	Grand Total 
Abdullah Ahemad 		2 	18 			20 
Abu Sufian 		1 	11 			12 
Adam musa yagoub yousif 			26 			26 
Amr Khalil 				3 	22 	25 
Ankit Kumar 		2 	37 			39 
Hasan Nour 		1 	18 			19 
Ibrahem Mahmoud 			25 			25 
Jok Kuol 		3 	24 			27 
Manmoon Alsadig Haroon Adam 				55 		55 
Mohammed Ali 		1 	49 			50 
Mohd Adeel Akhter 	10 			16 		26 
Mosab Mohammed Abdalla Nasreldin 		2 	37 		4 	43 
Niren Dsouza 				12 	1 	13 
No Agent 	11 			33 	2 	46 
Syed Ataullah 	26 			11 	19 	56 
Grand Total 	47 	12 	245 	130 	48 	482 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	25 	23 
Abu sufian 	30 	30 
adam yousif 	63 	61 
ankit KUMAR 	53 	47 
hasan nour 	21 	20 
Ibrahem Mahmoud 	53 	55 
JOK KUOL 	29 	29 
Mohammed ali 	59 	55 
mosab nasreldin 	52 	55 
Saurav Chakraborty 	0 	1 
Grand Total 	385 	376 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	17 
		Delayed Delivery (Furniture) 	7 
		Delayed Delivery (HH) 	2 
		Delivery Status 	90 
		Partial Delivery 	2 
		Reschedule Delivery 	2 
		(blank) 	3 
	Delivery Related Total 		123 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	10 
		(blank) 	11 
	Product Complaint Total 	22 
	Refunds and Cancelations 	Cancelation 	10 
		Refund for Other reason 	1 
		Refunds after Return 	7 
		Return Request Initiation 	14 
		(blank) 	1 
	Refunds and Cancelations Total 	33 
	(blank) 	(blank) 	32 
	(blank) Total 		32 
Customer Services Total 			210 
Mattress Related 	Post-Sales 	Product Complaints 	2 
	Post-Sales Total 		2 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	24 
	No Answer Total 		24 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
No Answer Total 			25 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	3 
		Promo Code 	1 
		Store Availability 	9 
		Store Location 	8 
		Website/App Issues 	7 
		(blank) 	5 
	Other Enquiry Total 		34 
	Policy Related 	Delivery Cost 	1 
		Delivery Time 	1 
		(blank) 	2 
	Policy Related Total 		4 
	Product Related 	Product Specification 	54 
		(blank) 	1 
	Product Related Total 		55 
PreSales Total 			93 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			330 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 						2 	2 
Amir Aziz 	12 	2 	1 			1 	16 
Mohd Adeel Akhter 	19 		3 	5 			27 
Saurav Chakraborty 					1 		1 
Syed Ataullah 	3 						3 
Grand Total 	34 	2 	4 	5 	1 	3 	49 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	7 	1 		3 	2 		13 
Abu Sufian 	1 						1 
Amer Kher Bek 					1 		1 
Amir Aziz 				2 			2 
Amr Khalil 				1 		3 	4 
Ankit Kumar 	4 	1 	6 	2 		4 	17 
Hasan Nour 	2 	1 	1 	4 	4 	4 	16 
Ibrahem Mahmoud 	1 		1 		1 	3 	6 
Jok Kuol 	12 		1 				13 
Mohammed Ali 	2 	1 	1 	1 			5 
Mosab Mohammed Abdalla Nasreldin 	1 		1 				2 
Syed Ataullah 						2 	2 
Grand Total 	30 	4 	11 	13 	8 	16 	82 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	+15 days 	0-2 days 	Grand Total 
Niren Dsouza 	1 	1 	2 
Grand Total 	1 	1 	2 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amer Kher Bek 		3 	1 	1 		2 	7 
Amir Aziz 	1 	1 					2 
Amr Khalil 	10 	3 	1 	12 	1 	5 	32 
Manmoon Alsadig Haroon Adam 	31 		2 	3 		2 	38 
Mohd Adeel Akhter 	16 	4 		2 		2 	24 
Niren Dsouza 	12 						12 
Syed Ataullah 	9 		3 	3 		6 	21 
Grand Total 	79 	11 	7 	21 	1 	17 	136 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 				1 	2 	3 
Amir Aziz 	2 	1 			1 	4 
Amr Khalil 	20 	7 				27 
Ankit Kumar 		1 		1 	1 	3 
Hasan Nour 	1 		1 			2 
Manmoon Alsadig Haroon Adam 		2 				2 
Mohd Adeel Akhter 					1 	1 
Mosab Mohammed Abdalla Nasreldin 	3 					3 
Niren Dsouza 	3 					3 
Syed Ataullah 	17 	1 	1 		1 	20 
Grand Total 	46 	12 	2 	2 	6 	68 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]