Subject: New Reply Received - Delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 09:06:10 +0000

Hi Amir Aziz,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">Dear Support Team,<div><br></div>
<div>Please be informed that via email  dtd. March 25, 2021, 3:26 PM (attached), I was informed that it will be resolved in 3-5 working days. </div>
<div><br></div>
<div>The team had approached us two days back and informed us that both the missing things shall be delivered to us within 2 day. The next day, I received two cushions. But until now no front legs for the sofa received (please understand that cushions are no issue for me but an incomplete sofa is).</div>
<div><br></div>
<div>My order had been placed on 19-03-2021 and until now, it has not been properly functional.</div>
<div><br></div>
<div>Please give me a certain timeline and ensure to resolve the same in the specified time frame.</div>
<div><br></div>
<div>Regards,</div>
<div><br></div>
<div>Ali Shahid</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Mar 30, 2021 at 10:05 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Ali ​,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your response.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would like to inform you that your complaint is approved and the team will contact you within 3-5 business days.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature">regard,<br><br>Ali Shahid</div>
</blockquote></div>

Attachments :
1. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043206407581'>Email Reply 25-03-2021.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2290592