Subject: New Reply Received - Conversation with HD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 06:09:38 +0000

Hi Amir Aziz,  The customer has responded to the ticket.  Conversation with HD  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Noted and informed our team to arrange delivery. </div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Radhika Jawle &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, March 27, 2021 3:55 PM<br>
<b>To:</b> Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Arivazhagan Ramanathan &lt;[email-masked]&gt;; Ramesh Veluchamy &lt;[email-masked]&gt;; Jasim Vali Mohammed
 Bebal &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Order # 9642629095 AWB# 46538391981 RE: [#2269455] - Conversation with HD</div>
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<div class="MsoNormal">Hi <a id="OWAAM8CBD52DDFD034604BFE619623A3389DC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abdulrahman Mohamad (SA)</span></a>,</div>
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<div class="MsoNormal">Yes that’s the coffee table, which customer has not received it. Please arrange the delivery on urgent basis and update us.</div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Thanks &amp; Regards,</span></div>
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<b>From:</b> Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 27, 2021 3:19 PM<br>
<b>To:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arivazhagan Ramanathan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order # 9642629095 AWB# 46538391981 RE: [#2269455] - Conversation with HD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">We have a shipment with double AWB pasted on them, it may be the same pc missing.
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<div class="MsoNormal">Kindly check the attached email and advise if we shall proceed to arrange delivery for it.
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +966 920027447
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
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<b>From:</b> Abdulrahman Mohamad (SA) <br>
<b>Sent:</b> Saturday, March 27, 2021 2:00 PM<br>
<b>To:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arivazhagan Ramanathan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order # 9642629095 AWB# 46538391981 RE: [#2269455] - Conversation with HD</div>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Was it under the same AWB ?? </div>
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<div class="MsoNormal">Kindly advise. </div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +966 920027447
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>aramex.com</span><span style="font-size:9.0pt;color:#1F497D"></span>
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</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&amp;data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cff36f3d6a32d4d21682e08d8f11f7bf6%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637524464816062886%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=J5IrwdK%2B23Y8crD6xhjPy339xoOawlbQMb0Py9KVTlA%3D&amp;reserved=0" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTgwNDI1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YK7Wwp4et6qdJREhqoVYaPJMKWE2jLFVmxUB2oDAHeI" alt="cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>  </span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&amp;data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cff36f3d6a32d4d21682e08d8f11f7bf6%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637524464816072879%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=8kgE9umOxhAwmdkFkeQQ1JDlTpnvidEgJy3Z%2BLQVznA%3D&amp;reserved=0" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTgwNDI1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.76tsbalatebANPOw9Z_U7_OgssgJa54Xpa9oEdY0yhI" alt="cid:[email-masked]"></span></a><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#000099'></span></u>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
 print this email unless necessary.</span>
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<b>From:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, March 27, 2021 12:47 PM<br>
<b>To:</b> Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arivazhagan Ramanathan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order # 9642629095 AWB# 46538391981 RE: [#2269455] - Conversation with HD<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAM895FFAD020984C0285C20EC07AC3D474" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abdulrahman Mohamad (SA)</span></a>,</div>
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<div class="MsoNormal">Coffee table has been handed over in the separate container itself. Kindly check and update.</div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt"><img width="428" height="111" style="width:4.4583in;height:1.1562in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTgwNDI1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t6aEc2ec_muOqObQkPduk0II685VHq7Z5ABlG0BqTSo"></span></div>
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<b>From:</b> Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, March 25, 2021 6:50 PM<br>
<b>To:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arivazhagan Ramanathan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order # 9642629095 AWB# 46538391981 RE: [#2269455] - Conversation with HD</div>
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<div class="MsoNormal"><i><span lang="EN-GB">Dear Radhika, </span></i></div>
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<div class="MsoNormal"><i><span lang="EN-GB">The mentioned item is a coffee table have been handed over in a sperate container it self ..</span></i></div>
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<div class="MsoNormal"><i><span lang="EN-GB">Kindly check with the courier partner for the pending item delivery .</span></i></div>
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Description automatically generated"></span></div>
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<span style='font-size:10.0pt;font-family:"Futura Std Medium";color:black'>Jasim Bebal
</span><span style='font-size:10.0pt;font-family:"Futura Std Book";color:black'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Futura Std Medium";color:#5F5F5F'> Senior Associate E-commerce</span></div>
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<span style='font-size:10.0pt;font-family:"Futura Std Medium";color:#5F5F5F'>HAPPINESS Every were
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<span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F604F'> 
</span><span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>T   :  +971 4 517 5824</span><span style="font-size:9.0pt;color:#7F7F7F"></span>
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<span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>  F   :  +971 4 517 5824</span><span style="font-size:9.0pt;color:#7F7F7F"></span>
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<span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>  M  :  +971 509706805</span><span style="font-size:9.0pt;color:#7F7F7F"></span>
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<span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>  E   :  </span><span style='font-size:9.0pt;font-family:"Futura Std Book"'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style="font-size:9.0pt;color:#7F7F7F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>  DWC Landmark Group Shed 3
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>  Al-Makhtoom Airport</span></div>
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<span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>  P.O.Box 282028, UAE.</span><span style="font-size:9.0pt;color:#7F7F7F"></span>
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<span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cff36f3d6a32d4d21682e08d8f11f7bf6%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637524464816072879%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=iSj%2FzwBKQCl38Yx5jFjRlR47sjeGwwVg3a4hl3ycLaY%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style='font-size:9.0pt;font-family:"Futura Std Book";color:#7F7F7F'>www.homeboxstores.com</span></a><span style="font-size:12.0pt"></span>
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<b>From:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> 25 March 2021 11:36<br>
<b>To:</b> Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arivazhagan Ramanathan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Order # 9642629095 AWB# 46538391981 RE: [#2269455] - Conversation with HD<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">HI <a id="OWAAM6C9B3E20D8444B1193C160525058D260" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jasim Vali Mohammed  Bebal</span></a>,</div>
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<div class="MsoNormal">Please check and update for the missing item.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Missing item : 161963306 - - Joy Agata Rectangular Coffee Table, kindly check and assist.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt"><img width="428" height="111" style="width:4.4583in;height:1.1562in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTgwNDI1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t6aEc2ec_muOqObQkPduk0II685VHq7Z5ABlG0BqTSo"></span></div>
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<b>From:</b> Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, March 25, 2021 11:33 AM<br>
<b>To:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arivazhagan Ramanathan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2269455] - Conversation with HD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Upon checking with our team, <span style="color:black"></span>
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<div class="MsoNormal"><span style="color:black">they have received only 2 pieces in AUH and delivered same  ,kindly check at your end and forward the remaining piece to AUH 
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
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</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
 print this email unless necessary.</span>
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<b>From:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, March 25, 2021 10:21 AM<br>
<b>To:</b> Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arivazhagan Ramanathan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2269455] - Conversation with HD<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">HI <a id="OWAAMF96917E53D3A43B281C94B133A78E2D6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abdulrahman Mohamad (SA)</span></a>,</div>
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<div class="MsoNormal">Kindly update on the missing item.</div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Thanks &amp; Regards,</span></div>
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<b>From:</b> Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, March 23, 2021 2:53 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arivazhagan Ramanathan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bhaskar Mandelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2269455] - Conversation with HD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear,</div>
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Will check with our team and do the needful. </div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
</span></b></div>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +966 920027447
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
 print this email unless necessary.</span>
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<b>From:</b> Tanveer Sawant <br>
<b>Sent:</b> Tuesday, March 23, 2021 1:52 PM<br>
<b>To:</b> Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; ALL DXB DOM - Banks e-Commerce &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahazad Kallittavalappil
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2269455] - Conversation with HD</div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">++<a id="OWAAM49D588C76BBA41BEA86F8DED4031779A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abdulrahman Mohamad (SA)</span></a></span></div>
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<b><span style='font-size:10.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:black'>------------------------</span></b>
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<b><span style='font-size:12.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:black'>Best Regards,</span></b>
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<b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Tanveer</span></b>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, March 23, 2021 2:47 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tanveer Sawant &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahazad Kallittavalappil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ALL DXB DOM - Banks e-Commerce &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#2269455] - Conversation with HD</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">ESCALATION 2</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Order no : 9642629095<br>
AWB : 46538391981<br>
<br>
Missing item : 161963306 - - Joy Agata Rectangular Coffee Table, kindly check and assist.<br>
<br>
Thanks &amp; Regards,<br>
The Support Team.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2269455&amp;data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cff36f3d6a32d4d21682e08d8f11f7bf6%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637524464816222793%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=HrBrtNIVjjBfIFPliNlXMHgtI5w7ob0QmwXeuzrx%2BHA%3D&amp;reserved=0" target="_blank" rel="noreferrer">
<span style="color:#2C5CC5;text-decoration:none">#2269455</span></a> raised by HD ().</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 19 Mar at 1:51 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"><span lang="EN-GB"></span></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Order no : 9642629095<br>
AWB : 46538391981<br>
<br>
​Missing item : 161963306 - - Joy Agata Rectangular Coffee Table, kindly check and assist.<br>
<br>
Thanks &amp; Regards,<br>
The Support Team.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2269455&amp;data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cff36f3d6a32d4d21682e08d8f11f7bf6%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637524464816222793%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=HrBrtNIVjjBfIFPliNlXMHgtI5w7ob0QmwXeuzrx%2BHA%3D&amp;reserved=0" rel="noreferrer">
#2269455</a> raised by HD ().</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 19 Mar at 12:15 AM
<span class="separator">, HD &lt;&gt; wrote: </span></span><span class="separator"><span lang="EN-GB"></span></span>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">HD</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1046" src="https://images.freshchat.com/30x30/fresh-chat-names/img/burger.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:55 PM, 18th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:<br>
<br>
1 for help placing a new order<br>
2 for questions about a product<br>
3 for Order Status or Delivery Related questions<br>
4 for questions about returns or refund<br>
5 to cancel an order<br>
6 for complaints or questions about warranty<br>
7 to find a store near you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:55 PM, 18th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Order no 9642629095</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:55 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">New</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1050" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 67. Thank you for
 your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:56 PM, 18th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.<br>
<br>
If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:56 PM, 18th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">9642629095</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:56 PM, 18th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Joy agata rectangular coffee table not delivered</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:57 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amir</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1055" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi  .Thank you for choosing HomeBox. My name is Amir .</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:57 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1056" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please allow me a moment and I will check on this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:57 PM, 18th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1058" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action
 this. Please bear with us for between 24-48 hours..</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:01 AM, 19th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">HD</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1059" src="https://images.freshchat.com/30x30/fresh-chat-names/img/burger.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:01 AM, 19th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amir</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1060" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:02 AM, 19th Mar</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1061" src="https://images.freshchat.com/30x30/fresh-chat-names/img/burger.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Any complaint no for future refrance</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:03 AM, 19th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amir</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1062" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">The complaint is registered under your order no.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:06 AM, 19th Mar</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2269455:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cff36f3d6a32d4d21682e08d8f11f7bf6%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637524464816232788%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=76e%2FQeOvmex%2BwVuh0is8ITJWqoBv66eiKW%2FDnRekmU8%3D&amp;reserved=0" rel="noreferrer">
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2269455