Subject: Ticket Assigned - Conversation with Nadia
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 04:52:35 +0000

Hi Amir Aziz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nadia Nadia                    Good morning           08:35 AM, 27th Mar                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           08:35 AM, 27th Mar                     Nadia                    2           08:35 AM, 27th Mar                   Amir                   Hi Nadia .Thank you for choosing HomeBox. My name is Amir . How may I help you today?           08:35 AM, 27th Mar                     Nadia                    Hey Amir, I wanted to ask a couple of things please. If I order a bed set from the app, how long will delivery take? Is there an extra charge got express delivery?           08:36 AM, 27th Mar                   Amir                   Most furniture orders can be delivered within 4 working days. All Furniture order deliveries are scheduled in advance, and you will be able to select date and time slot for delivery when you place an order online. Its really very simple           08:37 AM, 27th Mar                     Nadia                    Alright and assembly is included?           08:37 AM, 27th Mar                   Amir                   Currently we do not provide express delivery for online orders           08:38 AM, 27th Mar                   Amir                   We currently offer free Delivery & Assembly for all online furniture orders above AED 1,000 (Limited Time). For orders less than AED 1,000, we have to charge a nominal AED 100 for Delivery & Assembly. You can read more about our delivery charges at      https://www.homeboxstores.com/ae/en/helpShipping           08:38 AM, 27th Mar                     Nadia                    Cool. Last question. Do you deliver to Mira           08:38 AM, 27th Mar                   Amir                   In Town Square?           08:39 AM, 27th Mar                     Nadia                    5 minutes away from townsquare. It's called Mira Community           08:40 AM, 27th Mar                   Amir                   I'm sorry to inform you that we do not have delivery service available to Town Square area.           08:43 AM, 27th Mar                   Amir                   If you can select your location on the website while placing the order, the delivery will be done. If your location is not available we cannot deliver to your location           08:44 AM, 27th Mar                     Nadia                    Can u ask management is there's an extra fee to help deliver to Mira?           08:44 AM, 27th Mar                   Amir                   We will check with the management and let you know           08:48 AM, 27th Mar                     Nadia                    You guys go all over duabiland and mudon and ranches.. we're just an extra 10 minutes or so away from these areas. I'll pay an extra charge. I've been all over Dubai looking for decent furniture and nothing is satisfying other than HomeBox. Please make something happen           08:48 AM, 27th Mar                     Nadia                    Thank you ??           08:49 AM, 27th Mar                   Amir                   Kindly provide us your Email address           08:49 AM, 27th Mar                     Nadia                    [email-masked]           08:49 AM, 27th Mar                   Amir                   Thank you.           08:49 AM, 27th Mar                   Amir                   Is there anything else I can assist you with today?           08:49 AM, 27th Mar                     Nadia                    I appreciate your time           08:49 AM, 27th Mar                     Nadia                    No thank you           08:49 AM, 27th Mar                   Amir                   Please feel free to come back and chat with us if you have any queries in the future. My name is Amir and have a wonderful day!           08:50 AM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2308705