Subject: Ticket Assigned - Conversation with Dannyfox
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 03:59:56 +0000

Hi Amir Aziz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dannyfox Dannyfox                    Hi home box, I have a delivery from today, but trying to check my order and nothing shows?           06:46 AM, 27th Mar                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           06:46 AM, 27th Mar                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Thank you for your patience.           06:47 AM, 27th Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           06:47 AM, 27th Mar                     Dannyfox                    9644540601           06:50 AM, 27th Mar                   Amir                   Hi Dannyfox , I am Amir, Please allow me one moment while I look up the status . This may take a minute or two.           07:15 AM, 27th Mar                     Dannyfox                    Ok thanks           07:16 AM, 27th Mar                   Amir                   As I checked your furniture items are scheduled to be delivered on March 30           07:17 AM, 27th Mar                   Amir                   For the household items , the courier team tried to deliver it on 25th, but was unsuccessful           07:18 AM, 27th Mar                     Dannyfox                    Ok           07:18 AM, 27th Mar                   Amir                   Could you please confirm your Email address and contact number           07:20 AM, 27th Mar                     Dannyfox                    Yes because I scheduled the delivery on 27th which is today. Am off duty today so I could have received them by myself           07:20 AM, 27th Mar                     Dannyfox                    [email-masked] 0555247089           07:21 AM, 27th Mar                   Amir                   For the household items ?           07:22 AM, 27th Mar                     Dannyfox                    Any           07:22 AM, 27th Mar                     Dannyfox                    I didn’t mean coming to the store. I meant received them at home.           07:24 AM, 27th Mar                   Amir                   Please allow me a moment and I will check on this for you.           07:25 AM, 27th Mar                   Amir                   For the household items , we are not able to prepone the delivery date           07:33 AM, 27th Mar                   Amir                   Sorry, Ignore the last message           07:33 AM, 27th Mar                   Amir                   For the Furniture products, we are not able to prepone the delivery date.           07:34 AM, 27th Mar                     Dannyfox                    Mean the furniture will be delivered on 30th?           07:36 AM, 27th Mar                     Dannyfox                    What about the household?           07:37 AM, 27th Mar                   Amir                   Yes,           07:39 AM, 27th Mar                   Amir                   For the household items we cannot comment any exact date and time when the delivery is, We have informed the courier team to deliver it as soon as possible           07:40 AM, 27th Mar                     Dannyfox                    Thank you so much           07:41 AM, 27th Mar                     Dannyfox                    Enjoy your service ?           07:41 AM, 27th Mar                   Amir                   Is there anything else I can assist you with today?           07:42 AM, 27th Mar                     Dannyfox                    I am ok ?           07:43 AM, 27th Mar                     Dannyfox                    Where can I rate you?           07:43 AM, 27th Mar                   Amir                   Sorry, the rating option is not available for WhatsApp Chats           07:48 AM, 27th Mar                   Amir                   As I have informed, we cannot promise they will deliver it today.           07:56 AM, 27th Mar                     Dannyfox                    Ok, anytime.           07:57 AM, 27th Mar                   Amir                   Please feel free to come back and chat with us if you have any queries in the future. My name is Amir and have a wonderful day!           07:59 AM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2308647