Subject: Re: Refund needs to be processed-6247932991-1822865
From: Sankar T <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, IQBAL LSM <[email-masked]>, Escalations Dxbteam <[email-masked]>, M Ataullah <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Musaed <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Sun, 17 Jan 2021 04:06:41 +0000

@Jessie Caparas<mailto:[email-masked]> – Needful has been done.

Thanks,
Sankar.

From: Jessie Caparas <[email-masked]>
Date: Wednesday, 13 January 2021 at 11:13 PM
To: "seeta.seeta" <[email-masked]>, Sankar T <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, IQBAL LSM <[email-masked]>, Escalations Dxbteam <[email-masked]>, M Ataullah <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Musaed <[email-masked]>, Fauzan Musalman <[email-masked]>
Subject: RE: Refund needs to be processed-6247932991-1822865

@Sankar T<mailto:[email-masked]>

Cancellation is still failing.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, January 13, 2021 3:27 PM
To: Sankar T <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; IQBAL LSM <[email-masked]>; Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Malik Ismail <[email-masked]>; Mohammad Musaed <[email-masked]>; Fauzan Musalman <[email-masked]>
Subject: Re: Refund needs to be processed-6247932991-1822865

External email sender, please take precaution.
Hi @Sankar,

If the items are cancelled then why we are not able to see any refund in payment transaction.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Sankar" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "IQBAL LSM" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 13 January, 2021 11:31:29
Subject: Re: Refund needs to be processed-6247932991-1822865

Hi @Mohd Imran<mailto:[email-masked]>,

Needful has been done.

Thanks,
Sankar.

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 12 January 2021 at 4:36 PM
To: Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, IQBAL LSM <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, M Ataullah <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Mohammad Musaed <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund needs to be processed-6247932991-1822865

Hi @Sankar T<mailto:[email-masked]>,

Please note that the order was partially shipped, two items 162802737, 160124405 are still not shipped and cancelled in OMS, so kindly do the needful and cancel.

Order # 6247932991

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 11, 2021 12:40 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; IQBAL LSM <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund needs to be processed-6247932991-1822865
Importance: High

External email sender, please take precaution.
Hi Imran,

Any update on the below case.

Regards.
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "IQBAL LSM" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 December, 2020 19:57:28
Subject: RE: Refund needs to be processed-6247932991-1822865

Raised to tech INC0931788<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0931788&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5612bff5c4c8410e660a08d8b7b615ec%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461339979394905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=azONdhd7VVbzmgbUYGqy%2FmeqLwLT%2BYRvtauvVgHgBr4%3D&reserved=0>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 3:18 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; IQBAL LSM <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund needs to be processed-6247932991-1822865
Importance: High

External email sender, please take precaution.
Hi Team.

Please note that the order was partially shipped, two items 162802737, 160124405 are still not shipped, and cancellation option getting failed, so kindly do the needful ASAP.

Regards
Shakeeb

________________________________
From: "IQBAL LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 5 December, 2020 12:46:53
Subject: Refund needs to be processed-6247932991-1822865

Hi Team,

Problem Statement: Missing Items

Order Date : Nov 27, 2020
Order ID: 6247932991
Tracking ID: FP1128200006550

Assistance Required: Refund needs to be processed.

Issue Description: Customer has placed 24 items but he received 22 items. Please cancel partially and do the refund.

Please look into this matter and do the needful.

Regards,
Mohd Iqbal

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5612bff5c4c8410e660a08d8b7b615ec%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461339979404901%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZNNdOa7kDVHFL6DFCIUktcXmqbGWMgQ6HeC7B8KKd9c%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
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